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“Fantastic Service”
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
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2,298 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2013 via mobile

Easy check in and great valet (except this is the only parking option) room was spacious but cozy, well appointed and private.
Breakfast was overpriced at $35 each. Highly recommend staying here but not having hot buffet breakfast.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pedrothegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 27 September 2013
Dear Pedrothegreat,

Thank you for your review especially your positive comments on our easy check in, great valet and spacious rooms.

Thank you for recommending us to your peers.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2013

Stayed here for 3 days for a conference held within the hotel. The staff were excellent, never too far away and offered a friendly, helpful and efficient service - seem to go out of their way to assist. Our accommodation room was fantastic, very clean, quiet and a good size . Went to sleep the minute my head hit the pillow so the bed must of been comfortable. Food within the conference was delicious, hot and lots of it. Breakfast on the other hand was hit and miss - the chef could look at some how keeping the food warmer.
The hotel had a full house so housekeeping was obviously very busy and didn't get to our room until very late in the afternoon and the reception desk was slow but that was only when the the large group of staff from an airline was checking out. All in all would definitely recommend this hotel for all categories of stay and would certainly go back again.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMitchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 27 September 2013
Dear DMitchy,

Thank you for providing feedback on our hotel, especially your kind comments on our excellent and friendly staff, fantastic accommodation and comfortable beds.

Thank you also for your suggestion regarding the breakfast food. We are currently looking into this as a result of your review and look to have this rectified shortly.

I appreciate your patience with the check in process and for recommending our hotel to your peers.

We look forward to welcoming you back to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, null, New Zealand
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2013

The service at the Pullman was wonderful from the moment we arrived. Our car got parked for us and check in was friendly and quick. The room was very clean and comfortable. No traffic noise could be heard from the room - had a great sleep. The restaurant service was wonderful and the meals were excellent.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 17 September 2013
Dear Karen F,

Thank you so much for your wonderful review. My team is fantastic, and it fills me with such pride when I read comments like these. Thank you for taking the time to share your experience with us.

We look forward to welcoming you back to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Wellington, New Zealand
Level 4 Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 September 2013

Excellent Service at the Pullman upgraded to a suite, the hotel wing needs a refresh and is starting to get a tad outdated. Room was clean and everything you need for a short stay in Auckland. Excellent buffet breakfast in the morning.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 17 September 2013
Dear Andrew C,

Thank you providing another great review of our property. I truly appreciate your kind comments on our room and excellent buffet. With regards to your hotel comment, I am pleased to tell you, we are currently in the process of a planned refurbishment which will address this.

I look forward to welcoming you back to the hotel again in the future.

Kind regards,

Rob McIntyre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#5 Green Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Luxury Hotel in Auckland
#12 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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