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“Comfortable Stay” 4 of 5 bubbles
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland Region, New Zealand
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfortable Stay”
4 of 5 bubbles Reviewed 3 November 2013

We had a week in the Pullman Auckland recently, and it was a reliable hotel....nothing too fancy, but no real downsides. The king beds are very comfortable here, and don't feel like so many stuck together "king" beds at other hotels. Room service was reasonable value, and the valet service guys were good (just put the drivers seat back to its original position.....can't stand getting into my car with the seat all the way forward!).

All in all a decent hotel a few blocks away from the madness of the city or the viaduct, a good option for business travellers.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 18 November 2013
Dear "Dan A",

Thank you for providing feedback on our hotel. We are glad that you had a comfortable stay. Apologies the car seat was not put back to its original position. I will remind the Valet team the importance of this.

In the meantime, I very much hope we will have the pleasure of welcoming you back to the Pullman Auckland.

Kind regards,

Carly Saunders
Quality and Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (419)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Hong Kong, China
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

Had a great stay at the Pullman Auckland. We were attending a function in the Pullman ballroom and decided to stay the night. Very friendly and helpful staff who could not do enough for us. Rooms were very nice quality with modern furnishings, and the bed was extremely comfortable. Food at the function was great and our whole stay was memorable for all the right reasons.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrantDSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 11 November 2013
Dear GrantDSmith,

Thank you very much for your kind comments about our hotel. I was pleased to read that you enjoyed your stay with us and were able to experience a function in our grand Princes Ballroom. We receive a lot of positive comments about the quality of food served at our events and I am happy that you agree with the consensus.

We very much hope to have the pleasure of welcoming you back in the future.

Kind regards,

Rob McIntyre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotorua, Bay of Plenty, New Zealand
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

We had a great stay on Saturday and the hotel has very professional and friendly staff. The front office manager Sevag is very friendly and seems to have a great team of staff around him at the desk. The staff all look immaculate and were very friendly. Thanks Ciaran for arranging a babysitter for us. The room was great and very quiet. We had a very good night sleep. Breakfast was amazing and thanks to Yuko the little chef for looking after our many special orders. This would have been the best hotel breakfast we have ever had. Thanks Tiffany for a friendly and efficient checkout.
We have stayed in a few hotels in Auckland but the Pullman is our favourite hotel now. We will definitely come back.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 11 November 2013
Dear Wendy P,

Thank you for providing feedback on our hotel. Thank you also for your comments on our friendly and professional staff. I have passed your remarks on to our team and they truly appreciate all your kind words.

Thank you for recommending our hotel to others.

We look forward to welcoming you back to the hotel again in the future.

Kind regards,

Rob McIntyre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 October 2013

My 3 girlfriends and I booked interconnecting rooms for 2 nights during the Beyoncé Auckland Tour and we had the time of our lives. From sipping cocktails in the Pullman bar/Beer garden to ordering breakfast in bed the next day, our Beyoncé experience was really completed by staying at the Pullman. The staff were so accommodating and friendly and made us feel just like the few celebs we saw, who were also staying at the hotel!! Definitely can't wait for another excuse to stay there again!!! Worth every dollar!!!

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maiz782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 3 November 2013
Dear Maiz782,

Thank you for sharing your big night with us and providing this review. The Beyoncé concert and tour from all accounts was amazing – hope you had good seats for it! I have passed your kind comments on to the team regarding their service so thank you for sharing this with us.

Alicia Keys is just around the corner, so hopefully we will see you back at the hotel again soon.

Thank you for recommending our hotel to others.

Kind regards,

Rob McIntyre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 October 2013

My sister and her husband booked an overnight at the Pullman to celebrate her 50th Birthday. I contacted the Pullman in the hopes that they could arrange for a cake and wine to be in their room upon arrival and I would pay the extra costs.
The Pullman went above and beyond my expectations and arranged the wine and a special birthday surprise as well as a room upgrade all at no extra cost to me or my sister and husband. They were treated like royalty and I can only express my sincere gratitude to the Pullman for their oustanding customer service. I cannot comment on the rooms, cleanliness etc....as I did not stay there, but undoubtedley their outsanding service will stick in my mind. Thank you for making my sister's birthday a memorable one.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 3 November 2013
Dear Fiona B,

Thank you for your review. What a lovely thing to do for your sisters 50th! I am so glad my team was able to assist you to make their stay a memorable one.

Hopefully we will be able to welcome you to the hotel in the future.

Kind regards,

Rob McIntyre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

I booked in here on a Wotif mystery deal. The cheaper price was good value - I probably wouldn't pay the higher price as there are other places that are more to my taste
Having said that, Pullman is a nicely decorated, very comfortable hotel and it has a good room service menu - definitely a bonus.

  • Stayed October 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 3 November 2013
Dear maarie,

Thank you for your review including your comments on our hotel being nicely decorated and comfortable, and our room service menu being good.

We look forward to welcoming you back to the hotel again soon.

Kind regards,

Rob McIntyre, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napier
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

I couldn't believe how helpful the staff were, they absolutely went out of their way to help us. We booked one night and asked to stay another at the same cheap rate and they agreed we then decided 10 minutes before check out to stay again they said no problem and the next night we wanted to stay they were booked out but still managed to accommodate us even though we were very annoying !! The bathroom wasnt the cleanest but it was beautiful . The food was great but there was an extra room service rate and they lacked good dessert options . But overall really happy with the service and will definitely be staying there when I return to Auckland soon . And every time after that as well .

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nztravelar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 3 November 2013
Dear Nztravelar,

Thank you for choosing to stay with us and for taking the time to provide us with your feedback. It is fantastic that you enjoyed your stay with us so much you decided to extend another couple of days. With regards to your comments on our room service dessert options; I will get the team to look into this now.

Thank you for recommending our hotel to your peers. We look forward to welcoming you back to the hotel again soon.

Kind regards,

Rob McIntyre, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Family Hotel in Auckland
#10 Business Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Prestigia, Hotels.com, Odigeo, TravelUp, Agoda and Southall Travel so you can book your Pullman Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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