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“Very good”
Review of Pullman Auckland

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Pullman Auckland
Ranked #16 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 January 2014

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gloria87 H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 27 January 2014

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1,380 - 1,386 of 2,398 reviews

Reviewed 23 January 2014

The Pullman was just perfect for me and my partner's stay. We picked the Pullman over many others because of it's location for the Paramore concert at Vector Arena on Sunday 19th of January. However it turned out to be much nicer than we had anticipated. Bed was soft and very comfortable, AC worked well, bathroom was really clean. Nice sized bath which was perfect and used after the hot and sweaty concert. The only downside was that we asked if we could check in early but the room wasn't available at the time, but the person at the counter checked in our bags and also rang us when the room was ready later in the day, which was fine. Will definitely stay here next time I'm in Auckland.

  • Stayed: January 2014, travelled as a couple
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Thank spirited_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 27 January 2014

Dear "spirited_me",

Thank you for your outstanding review of our hotel. I am delighted that you had a wonderful stay and the Pullman was the perfect choice for you and your partner.

Apologies that we did not have a room available prior to the 2pm check in time. We hope to have the pleasure of welcoming you back soon. Please let us know an approximate arrival time on your next stay and depending on availability, we will try our very best to ensure we have a room ready at that time.

Kind regards,

Carly Saunders
Quality and Attitude Manager

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Reviewed 23 January 2014

Nice hotel however a little tired and the room could do with an upgrade. The concierge were very helpful. The walk to Auckland city centre down hill takes about ten minutes but the walk back is steep if one is infirm.

The spa is outstanding one of the best that we have used.

Room Tip: This is a good hotel but research prices and quality of hotels nearer the city centre for comparison...
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank Peterlindaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 27 January 2014

Dear "Peterlindaa",

Thank you for taking the time to provide a review of our hotel. I am pleased that you had a wonderful stay and that you had the opportunity to use our Spa facilities.

While the hotel bedrooms were refurbished in 2010, we are pleased to let you know that we are in the planning stages of a refurbishment to some of the rooms in the hotel tower, which is part of our ongoing dedication and commitment to keeping the hotel up-to-date.

We hope to have the pleasure of welcoming you back soon. Please do let me know when you are in the booking stages of your next reservation. It would be my pleasure to assist. (c.saunders@pullmanauckland.co.nz)

Kind regards,

Carly Saunders
Quality and Attitude Manager

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Reviewed 22 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Traveller0fthew0rld
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 23 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 January 2014

Staff went above and beyond ,posted my jacket home to uk.looked after our luggage and organised taxis.rooms quite small but had view of the harbour.toiletries in bathroom lovely,bed very comfy.
Uphill walk back to hotel from the main shopping area.booked through secret hotels,good value.

Room Tip: Choose a room worth harbour view if you can.
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  • Stayed: December 2013, travelled with family
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Thank Morrisp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 23 January 2014

Dear "Morrisp123",

Thank you for choosing the Pullman Auckland for your stay in December. The team and I are so humbled by your kind comments.

I hope you had a pleasant journey back home and the weather is not too cold. We look forward to welcoming you back to the hotel in the future.

Kind regards,

Carly Saunders
Quality and Attitude Manager

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Reviewed 21 January 2014

The hotel is nice but the best is the staff. The staff are extremaly helpful, friendly and nice. The room is ok, with a nice toilet. The pool is big and the spa is ok. We loved the breakfast - its tasty and with a lof of options. The place is close to the city but you have almost to climb to walk back to hotel, but worth it. There is a great park in front of it and its possible have good meals at the restaurant from the hotel.

Room Tip: Ask for a higher floor !
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank Cristiano S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 23 January 2014

Dear "Cristiano S",

Thank you for taking the time to provide a review of our hotel. I am so pleased that you had an enjoyable stay.

I will share your comments with the team. They work passionately everyday to ensure we deliver an exceptional service to our guests and they will be delighted with your feedback.

Wishing you safe travels. We hope to welcome you back soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager

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Reviewed 21 January 2014

Used this hotel as part of a cruise package for 2 nights. We were pleasantly surprised by the room we were given. The bedroom was large as was the bed queensize perhaps, there was also an adjoining room with desk, settee and very large tv in addition to the one in the bedroom. Would certainly not call this a 5 star hotel, as the bedroom although large was a little shabby. The reception area and dining area were very nice and the staff most helpful. Breakfast was excellent and buffet style, and catered for all tastes. Hotel in good location within walking distance of waterfront. We would use this hotel as a four star again, even if it is a little shabby in parts.

  • Stayed: November 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Thank Eab257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded 23 January 2014

Dear "Eab257",

Thank you for taking the time to provide a review of our hotel. The team and I are delighted that you had a wonderful stay.

We are pleased to let you know that while the hotel was refurbished in 2010, we are in the planning stages of a refurbishment to the rooms in the hotel tower, which we are very excited about.

I hope you enjoyed the rest of your time in New Zealand. We hope to have the pleasure of welcoming you back in the future.

Kind regards,

Carly Saunders
Quality and Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Address: Cnr Princes St and Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland Central
#5 Green Hotel in Auckland Central
#10 Family Hotel in Auckland Central
#10 Business Hotel in Auckland Central
#12 Romantic Hotel in Auckland Central
#15 Luxury Hotel in Auckland Central
Price Range: £82 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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