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“Great attentive staff at front desk, restaurant and Omni Bar”
4 of 5 bubbles Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
3 reviews
“Great attentive staff at front desk, restaurant and Omni Bar”
4 of 5 bubbles Reviewed 5 February 2014

My expectations staying at any hotel I haven't stayed are low.
The Pullman delivered. Only complaint is you put the don't disturb sign outside your door, and the staff enter when you are sleeping or in the shower

Young George in the Omni Bar was eye candy, but a hospitable bar man to say the least. All staff were terrific. A thumbs up for the Pullman. I'd stay again, but room carpets need a steam clean

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misterlangdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 9 February 2014
Dear "misterlangdon",

Thank you for taking the time to provide a review on our hotel. I am delighted that you enjoyed your stay with us.

I will share your feedback with the team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you back soon.

Kind regards,


Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,194 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Edinburgh, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 2 February 2014 via mobile

I stayed here on a work trip in November. The hotel staff were super helpful, and the social areas in the hotel are really comfortable and cleverly designed. It comes with an indoor pool that is perfect for some serious swimming. The breakfast is lavish, so many options, and the attention to detail incredible (different types do salmon, honey, nuts...). Choice was endless. Room and bed are super comfortable and the bathrooms great.

Stayed November 2013, travelled on business
Helpful?
Thank Claudia186525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 3 February 2014
Dear "Claudia186525",

Wow! Thank you for your amazing review! The Kitchen team are beaming from ear to ear with your kind comment about the Pullman Auckland serving the best breakfast in Oceania!

I am so pleased that you had a wonderful stay. We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 1 February 2014 via mobile

Our brief visit was enhanced by our stay here.
Short but but hilly walk to center of town and waterfront. Handsome, stylish. Knowledgable and enthusiastic concierges. A minor room issue was remedied in top notch fashion by manager Sevag Keroghlian. We certainly would stay at the Pullman again when in Auckland.

Stayed January 2014, travelled as a couple
Helpful?
Thank 9999Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 3 February 2014
Dear "9999Peter",

Thank you for your amazing review. I am delighted that your visit to Auckland was enhanced by your stay at the Pullman.

Thank you for your kind comments which I will share with Sevag and the team. I know this will serve as an encouragement to them as they strive to deliver service excellence every minute of every day.

We look forward to welcoming you back soon!

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
auckland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 February 2014

Mu daughter and I stayed at the Pullman for 2 nights in order to have a girly weekend in the city. The reception area is beautiful and the staff extremely helpful. The room we were given had one king-sized bed, which was to be separated into two single beds. Aspects of the room were rather "tired" - grubby carpet, glass or coffee cup rings on the furniture, etc. Anyway, we unpacked and then set off into town to do some shopping. About an hour later, the hotel rang to say the the bed in our room couldn't be made into 2 single beds, and we needed to change rooms. So....back we went, packed up, changed rooms, and unpacked again. The 12th floor this time and a much "fresher" looking room - however, only one bath robe and one pair of slippers. Returning from dinner out later that night, our swipe card wouldn't operate the lift, so back to reception we went........All went smoothly the next day, but the room service dinner that we ordered on the second night was cold by the time we received it, and not very pleasant. Overall? Mmmmmmm. Good location, very quiet on the 12th floor, helpful staff. Just a few aspects that need to be improved if we are to impress our international visitors, as well as visitors from outside Auckland.

Room Tip: Ask for a room as near to the top of the hotel as possible - helps to minimise any traffic noise.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aliali53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 3 February 2014
Dear "aliali53",

Thank you for taking the time to provide a review on our hotel and for choosing the Pullman Auckland for your girly weekend away. I am so pleased that overall you enjoyed your stay.

Please accept my sincere apologies that your original room and the room service order did not meet your expectations. I am pleased that our Reception team were able to move you to a more suitable room and yes, the 12th floor is a quieter part of the hotel with stunning views over Albert Park and the Harbour. Had we known however, that your Room Service was cold, we would have been happy to replace your order immediately. When something is not quite right, we aim to fix it straight away.

As you are aware, we are unable to tell which guest has left a review on TripAdvisor so I am unable to go into detail on some of the points you have raised. However, please do not hesitate to contact me directly on c.saunders@pullmanauckland.co.nz if you would like to discuss your stay further.

Thank you again for sharing your experience. We hope to have the pleasure of welcoming you back in the future.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

We had booked a suite and a standard room as we have 3 kids. We booked during Accor promotion so we got 30% off. Because we were Accor Gold members we got free breakfast in the Executive Lounge and free drinks and canapes in the evening. Overall the hotel was good. Some issues in the room, but they were sorted out quickly. Food at breakfast was good and stuff freshly cooked if we wanted. Good array of food. Pool, steam room and spa was really really nice. We spent a whole afternoon there going from hot to cold. Hotel short walk to main wharf area, main street - Queen street and shops including supermarket. Also short walk to car yard. Rooms well appointed, beds comfortable and good size TVs.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samzam15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 3 February 2014
Dear "samzam15",

Thank you for your fantastic review! The team and I are delighted that you and your family had a wonderful stay.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Family Hotel in Auckland
#10 Business Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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