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“Good but have had better ”
4 of 5 bubbles Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland Region, New Zealand
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good but have had better ”
Reviewed 5 May 2014 via mobile

Very nice, modern hotel. Can't really complain about anything except for the fact the bar isn't 24/7 and we were getting threatened that the police will be called as we were too noisy even though we were hardly talking. Went to a friends floor and could smell illegal substances, bet they didn't get threatened for that but we did. Other than that, was a good stay but I prefer the Langham

Stayed May 2014, travelled with friends
Helpful?
Thank Altomatum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 6 May 2014
Dear "Altomatum",

Thank you for choosing to stay at the Pullman Auckland. I am so pleased that you enjoyed your stay.

While the bar officially closes at 12.30am, our guests may still enjoy a beverage from Room Service until the hours of 4am, as outlined by the Sale and Supply of Alcohol Act 2012.

I can assure you that should our Security team ever come across a guest who is in the possession of illegal substances, the authorities would be called immediately, as the safety and comfort of our guests is of paramount importance.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,186 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Rolleston, null, New Zealand
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 May 2014

The hotel is well presented and the staff friendly and treat you really well. The main disadvantage is that the rooms are noisy. Others staying there said the same. The sound proof of the rooms is poor which is unusual these days. So take your earplugs.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 6 May 2014
Dear "Caroline S",

Thank you for choosing to stay at the Pullman Auckland. It was our pleasure to welcome you to the hotel. Our team will be delighted with your kind comments.

As I am unable to tell from TripAdvisor which guest has left a review, I would be grateful if you could send me a quick email confirming your booking details so I may allocate you a quieter room on a future visit. While most of our rooms are quiet, there are some that are in quieter locations of the hotel, so I want to ensure that you stay in one of these should we have the pleasure of welcoming you back. My email address is c.saunders@pullmanauckland.co.nz

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 May 2014

Great room with views over Auckland Harbour. The facilities are excellent - great indoor heated pool; steam and sauna rooms and a great gym. The restaurant was also excellent - only one issue was with a sate meal which wasn't!! I am sure that the manager will fix this - the food still tasted great - the staff were outstanding as well!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank lwcarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 6 May 2014
Dear "lwcarden",

Thank you for taking the time to provide feedback on your stay at the Pullman Auckland. I am so pleased that you had a wonderful stay and loved the views from the room, the Spa facilities and our staff.

I will share your comments with the team. I am sure that this will serve as an encouragement to all of our staff to continue working passionately every day in order to better serve our guests.

We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

When we arrived the hotel had no record of our booking, but the staff were very helpful and professional sorting it out giving a good impression from the start.
Our room was a little tired, and the bathroom small, still using a shower curtain that stuck to you when showering! Room was very clean and quiet.
It is in a great location for all the attractions around the CBD. All the staff were friendly, helpful and very professional. The lobby is an attractive area with a lively buzz. The bar is busy and the restaurant has great service and both serve excellent food.
Highly recommend The Pullman for a stay in Auckland.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Langers007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 1 May 2014
Dear "Langers007",

Thank you for your kind comments regarding your recent stay at the Pullman Auckland. It was our pleasure to welcome you to the hotel.

As we are do not know which guest has left a review, I would be very grateful if you could email me on c.saunders@pullmanauckland.co.nz so I can ensure that on your next stay, we allocate you one of our rooms that has a separate shower to the bath for your comfort.

We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2014

I've stayed in quite a few Auckland CBD hotels for business and most disappoint. The Pullman is the exception with great service (all levels from reception to room service to concierge). Good location. Very good rooms. Highly recommended.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 1 May 2014
Dear "Stephen H",

Thank you very much for the five-star rating! The team and I are delighted that you had a fantastic stay. We hope to see you again soon. Please say hello on your next visit. It would be a pleasure to meet you.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Family Hotel in Auckland
#10 Business Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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