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“Top Stay”
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
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2,294 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (443)
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English first
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2014 via mobile

Had a lovely night to finish our travels round New Zealand. Staff were great and very attentive, room was lovely and well kitted out. Great views and a peaceful atmosphere. The spa and breakfast were great too. Location was perfect, easy walking distance to everything we needed.

Stayed April 2014
Helpful?
Thank HelenaMarieF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 19 May 2014
Dear "HelenaMarieF",

Thank you for choosing to stay at the Pullman Auckland. I am so pleased that you had a lovely stay and very much enjoyed your time in our beautiful country. We hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards,

Carly Saunders
Quality and Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 May 2014

We stayed in the Pullman for a getaway in May and it was 5 star treatment from the very start. The hotel was busy when we arrived but we were informed that the front desk staff would be with us in a few moments. The check-in was very quick and easy. We had booked from an external website and in the past at similar establishments in Auckland this led to a second rate experience and a poor standard of room but at the Pullman this is certainly not an issue. We were given a King room on the 11th floor overlooking the Harbour and we offered some tips on getting the most from the stay in the hotel. We spent 2 nights there and found the pool a fabulous morning activity, the open wall with the sunrise was very refreshing in the AM. All in all, a fabulous and true 5 star experience and we have finally found our Auckland hotel. If your undecided reading this - just book it, you will not regret.

Room Tip: Harbour Views are nice in the morning - we only had a basic room and yet it was very comfortable.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antof88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 19 May 2014
Dear "Antof88",

Thank you for your amazing review! The team and I are so pleased that you had a wonderful stay. We look forward to hopefully welcoming you back soon.

Warm regards,

Carly Saunders
Quality and Attitude Manager
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Auckland
Level 6 Contributor
144 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 May 2014

We stayed for 2 nights with a wotif special for a town getaway from Waiheke for my very tired hubby. We haven't stayed here for a couple of years and it feels like the place has been freshened up. I love this hotel for it's leafy outlook over Government House grounds and Albert Park, it doesn't feel like an Auckland view. Plus it is walking distance to and from the ferry and to the numerous great restaurants in Britomart and midtown. Particularly impressed by the nuzest smoothies on offer with free delivery to your room, perfect! The room was tasteful and bed and linen super comfortable. The toiletries are lovely too. Seriously struggling to find fault. We'll be back.

Room Tip: 1009 was lovely with the autumn colors in the parks a joy to gaze out on.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hinemoa-auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 15 May 2014
Dear "hinemoa-auckland",

It was a pleasure to welcome you back to the Pullman Auckland. Thank you for your kind comments about your stay. I am so pleased that you can see the investment we have put into the hotel with the refurbishment of various areas.

We look forward to welcoming you back soon. Please do not hesitate to email me on c.saunders@pullmanauckland.co.nz if there is anything we can do to make your future visits more comfortable.

Kind regards,

Carly Saunders
Quality and Attitude Manager
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Gisborne, New Zealand
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2014

Spent 1 night at the Pullman with my daughter. Doorman were very prompt and courteous and our bags had been taken up to our room before we had even finished checking in. Lovely comfortable bed and good sized room, fabulous view from our 12th floor of the harbor. Had a very relaxing spa and swim in pool which was a good temperature. The showers/changing room is lovely with extras provided i.e. lotion, deodorant etc. Room service was very quick to bring a couple of champagne glasses when requested. My only complaint would also be to agree with Leah H that the shower over the bath is small and the air conditioning unit was hard to control. Apart from those minor details we had a most enjoyable time and would definitely recommend to others

Room Tip: Ask for high up and a view of the harbor if you like but the other side with a view of the trees is...
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  • Stayed May 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caroytab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 15 May 2014
Dear "carolynbaty",

It was our pleasure to welcome you to the Pullman Auckland. I am so pleased that you and your daughter had a lovely stay and you very much enjoyed the Spa at the hotel.

I have made a note that you would prefer a room with a separate shower to the bath and where possible, we will allocate this for all future stays. We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 May 2014

Stayed for one night, had to room move as the room we had been checked into did not have two beds but that was easily fixed and the second room had a much better view. Joan checked us in and was extremely pleasant, Mitchell the concierge was more than helpful (helped move bags and gave good restaurant / bar choices for both Auckland and Queenstown (the next location on our trip). The lobby area was pretty funky looking (in a good way), the only downside is the walk back up the hill from Queen Street (walking down is not a problem of course) but the location is well-placed and there are good views of the parklands out front and the city also.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tommw5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 15 May 2014
Dear "Tommw5",

Thank you for taking the time to provide a review on the Pullman Auckland. I am delighted that you had a wonderful stay.

I will share your kind comments with Joan, Mitchell and the team. I am sure that this will serve as an encouragement to all of our staff as we continuously work hard to ensure the quality of our services are enhanced.

With kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#5 Green Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Luxury Hotel in Auckland
#12 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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