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“Great Staff”
3 of 5 bubbles Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Staff”
Reviewed 24 May 2014

I was a bit disappointed with my room, it felt old, not up to the normal Pullman standard. My room was noisy, sounded like people were dragging furniture around on the floor above from around 4am. I am also not a fan of the shower in the bathtub.

The staff however are superb. Every staff member I spoke to was helpful and friendly, either in person or on the phone. The food in the restaurant was excellent too.

Room Tip: Request a high floor to get a bit of a view. I was on level 2 with glimpses of the harbour, a high l...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morgan_max
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 26 May 2014
Dear "Morgan_max",

Thank you for choosing to stay with us. It was a pleasure to welcome you to the Pullman Auckland. I am so pleased that you very much enjoyed your stay.

Please accept my sincere apologies that you were disappointed with your room on this occasion. As I am unable to tell from TripAdvisor which guest has left a review, I would be grateful if you could email me your contact details as I would very much like to ensure that on your future stays with us, we allocate you a room on a higher floor, a shower separate to the bathtub, and one that is more contemporary in style. My email address is c.saunders@pullmanauckland.co.nz

With kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,184 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Christchurch, New Zealand
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2014

Just recently stayed at the Pullman last night for the Michael Buble Concert. Only had one slight problem and that it took a few goes to get into the hotel room with our key but other than that the staff were excellent, very friendly and accommodating. I was also celebrating my 30th birthday when we came back to our room in the afternoon there were two mini meringues and complimentary bottled water with a note, which was very much appreciated. Taxi's were easy to get and the walk to Queen Street although a bit hilly was only about 10 mins. We had two Queen beds which did make the room slightly smaller than it usually would and the bathroom was small but neither bothered us. Room was clean and tidy. Would definitely stay again in the future.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Em2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 26 May 2014
Dear "Em2105",

Thank you for taking the time to provide a review of the Pullman Auckland. It was a pleasure to welcome you to the hotel. I hope that you very much enjoyed the concert and had a wonderful birthday.

We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
136 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 20 May 2014

Room was clean and comfortable and not far from shops and large park across road staff very good would go back there excellent value for money.
Went swimming was a good size very impressed nice to relax after walking around alot.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 464Maggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 26 May 2014
Dear "464Maggie",

Thank you for your lovely feedback regarding your recent stay at the Pullman Auckland. We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2014 via mobile

Had a lovely night to finish our travels round New Zealand. Staff were great and very attentive, room was lovely and well kitted out. Great views and a peaceful atmosphere. The spa and breakfast were great too. Location was perfect, easy walking distance to everything we needed.

Stayed April 2014
Helpful?
Thank HelenaMarieF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 19 May 2014
Dear "HelenaMarieF",

Thank you for choosing to stay at the Pullman Auckland. I am so pleased that you had a lovely stay and very much enjoyed your time in our beautiful country. We hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 May 2014

We stayed in the Pullman for a getaway in May and it was 5 star treatment from the very start. The hotel was busy when we arrived but we were informed that the front desk staff would be with us in a few moments. The check-in was very quick and easy. We had booked from an external website and in the past at similar establishments in Auckland this led to a second rate experience and a poor standard of room but at the Pullman this is certainly not an issue. We were given a King room on the 11th floor overlooking the Harbour and we offered some tips on getting the most from the stay in the hotel. We spent 2 nights there and found the pool a fabulous morning activity, the open wall with the sunrise was very refreshing in the AM. All in all, a fabulous and true 5 star experience and we have finally found our Auckland hotel. If your undecided reading this - just book it, you will not regret.

Room Tip: Harbour Views are nice in the morning - we only had a basic room and yet it was very comfortable.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antof88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, 19 May 2014
Dear "Antof88",

Thank you for your amazing review! The team and I are so pleased that you had a wonderful stay. We look forward to hopefully welcoming you back soon.

Warm regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#5 Green Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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