Below is a letter I sent to the hotel manager.
When I saw the first night's accommodation charge on your system I asked one of your staff who assured me it would be correct. At no time was I told I would have two bills to pay. I assumed, since there were so many online specials available for your hotel, that my rate was matched to them.
As for having a great stay. A comedy of errors and inadequacies. I've listed for you what I can remember.
1. Room requests were ignored as you are aware but even to the extent of providing a room with two singles rather than a king.
2. Equipment failures - air conditioning didn't work
- room safes didn't work
- tv quality very poor
- in room movies not available through half our stay
- unusable coffee machine
- a damaged lift without a lobby button which I only mention as I found myself trapped by it.
3. Catering - buffet breakfast food appeared days old
- vegetarian meals served covered with bacon !!!!
- a menu that read very well but the food supplied was to such a poor standard as to be inedible. Try the cannelloni, the rubber cheese pizza and the terrible desserts.
4. Service - a few hardworking, amenable staff members accompanied by a number who were very disappointing.
- Uncaring, disinterested and inept. Did not return calls or confirm bookings.
- Billing unclear and not correctly itemised.
Overall .... a very disappointing experience. I chose your hotel as you seemed to promise quality but unfortunately this was only a marketing illusion.
- Official Description (provided by the hotel):
- With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more less
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- Also Known As:
- Pullman Auckland Hotel Auckland Central
- Auckland Hyatt Regency
- Hyatt Auckland
- Pullman Auckland New Zealand