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“Immaculately clean, luxurious, central”

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The Sebel Quay West Auckland
Ranked #21 of 67 Hotels in Auckland
Certificate of Excellence
London
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Immaculately clean, luxurious, central”
Reviewed 24 March 2011

We stayed one night in the Quay West Suites and were upgraded to a bigger suite so not sure what our basic one would have been like. But this was really luxurious, and spotlessly clean and well appointed. We had two bedrooms and two bathrooms as well as a spacious living room and kitchen and a balcony facing the harbour. It is very centrally located - we were catching the train to Wellington at 7 in the morning so needed to be near the station. We did rather under-use it as we had dinner in one of the lovely harbour-side restaurants and left before breakfast. These suites are not cheap but you do get what you pay for.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank GolfinaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • Japanese first
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English first
Melbourne, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 March 2011

This hotel is in the perfect location for exploring Auckland. Shops, harbourside restaurants and Sky Tower are all within walking distance and the harbour views from our room were spectacular. The room was spacious and well appointed and we appreciated the complimentary bottle of champagne as we were on our honeymoon. Shawn at reception was very helpful, though the other guy working there was not. Only complaint would be that several pubic hairs from the last customers stay were on the bathroom floor, which is disgusting. The room was otherwise very clean.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank VicTraveller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 January 2011

If I returned to Auckland, I wouldn't stay here again. This hotel was in a great location and the view of the harbour was great. It stopped about there. The 'apartment' was very spacious for a family of four but very dated and even though it was clean it didn't feel clean -furniture was old and a bit smelly. Bed was very uncomfortable and bathrooms basic. We only had 2 nights there and just didn't spend any time in the rooms as they were so grim.

  • Stayed January 2011, travelled with family
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Helpful?
2 Thank insearchofpeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
93 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 27 December 2010

Suites-hotel down-town, Albert Street. In Auckland we stayed already in the Hilton, Hyatt, Stamford, etc., this time we chose the Quay West for 4 days. We had a corner suite on the 23rd floor with great harbour view. Very nice furnished, big living room, small kitchen, 2 bedrooms, 2 bathrooms, 1 of them with shower, the other with bathtub and shower. Big flat screens in the bedrooms and the livingroom, washing maschine and tumble dryer in a separate small room.
Small pool and gym on the 5th floor.
We enjoyed our stay here. Queenstreet and harbour with restaurants and shopping possibilities are only a few steps away. The restaurant on the 1st floor offers only breakfast. Parking in a car park around the corner, entry by hotel elevator, 26$/day, Internet per cable from the reception is 25/day. Favourable prices at the low seasons.

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
Thank voyager-liese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 November 2010

We stayed here for 3 nights whilst in Auckland. The apartment itself was very well presented and ideal for a family traveling with children or friends staying together. We stayed in a high-floor corner suite with 2 bedrooms and 2 bathrooms. We had an amazing view of the city, from the bridge and harbour, to the tower and city skyline. The swimming pool, spa and gym were also fantastic.

My problem arose when the hotel failed to arrange a babysitter, which I had arranged prior to my arrival. It was only upon checking with the hotel staff on the day I required the babysitter that I discovered that they had not done anything about it. So they had to arrange it at the last minute. I also had to ask for the complimentary bottle of champagne I was to be given as they had also failed to organise this. The manager on duty took care of both of these requests. However there was no follow-up the next day to ensure everything worked out OK even though we saw the manager on atleast two occasions in the lobby the following day.

Lastly, whilst the room was serviced to a very good level, it was not done so until very very late in the day, being 2:30 or 3:30pm. By this time we had gone out for some morning sight seeing and were returning to our room to shower and rest before heading out to dinner in the evening. However we had to work around the cleaners servicing our room and could not fully relax as we would have liked to during this time. This late servicing was a huge inconvenience.

I was left feeling that the staff who work there do not really care about their guests needs.

  • Stayed November 2010, travelled with family
    • Value
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Helpful?
Thank Travelling_mum035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 October 2010

The Suites are in a great location, one block from the water in the center if the city. Very comfortable, spacious. Hosted another couple plenty of room

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
1 Thank FrankRSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Lincoln, Australia
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 September 2010

First impression of our 1br apartment (2305) was of its spotless appearance and roominess (although not spacious). We had a large balcony which enjoyed the morning sun and overlooked Viaduct Bay and the very busy ferry terminal - an attraction in itself. Bedroom had great QS bed with full mirror doors on b-in robe and blockout curtains. Sleeping was something to look forward to as it was exceptionally quiet - although we were opposite the lifts we rarely heard a thing other than an occasional flush of the cistern in the room next door. The nice compact kitchen lacked a few items that we would consider essential, e.g., microwave cookware, oven cookware, dish cloths/towelettes. A full separate laundry lacked nothing. Sofa bed in lounge not very comfortable for sitting - didn't try sleeping - but nothing a strategically placed cushion couldn't fix. The dining room suite chairs were too low for us and we are both nearly 6 footers so a cushion once again did the trick.A couple of minor issues were fixed promptly by contacting reception. All in all we would not think of staying anywhere else after our recent 6 night stay - we only hope its namesake in Sydney at The Rocks is as good as this as we are there over Xmas.

  • Stayed September 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tappy43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sebel Quay West Auckland

Property: The Sebel Quay West Auckland
Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland
#16 Family Hotel in Auckland
#18 Business Hotel in Auckland
#20 Luxury Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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