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“Loved it, great place to stay in Auckland”

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The Sebel Quay West Auckland
Ranked #21 of 67 Hotels in Auckland
Certificate of Excellence
Canberra
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Loved it, great place to stay in Auckland”
Reviewed 24 January 2012

I stayed here for 7 nights with my 12yo daughter.  We really enjoyed our stay, the location is perfect, walking distance from the harbour and all the great restaurants and boat trips and also easy walking distance to the sky tower and Queen St. I have to say we are lazy on holidays so when I say "easy" it means only a 5 minute walk.   I found the apartment well appointed and quite large, it has a separate laundry room with washer and dryer which is very handy for a longer stay.  It was great to come back to.  One day we were unwell and it was the perfect place to recuperate.  The staff were freindly and helpful, particularly our cheery house maid Mary.

The pool is great, like a Roman Bath, very relaxing after a day out and a great way to get rid of the kids energy.

One tip I got was to join the GHA  group which gave us free Internet.  It is free to join.

Quay West  is expensive but I think it is worth the $ to be in one of the best locations in Auckland and to have full apartment facilities with the luxury of room service.  I nearly booked the Hilton, but for 7 days I wanted an apartment not a room, and we could see the Hilton from our balcony and I think the Quay West is a better central location.  

We would definitely stay here again, my daughter wants to live at Quay West!

Room Tip: Join GHA for free internet
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  • Stayed January 2012, travelled with family
    • Value
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Helpful?
Thank annebeth11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
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English first
Washington DC
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2012

Jared was the first of our good experiences at this hotel. We didn't expect to be able to check in so early, but are so grateful that he welcomed us in. We had just arrived with friends from an overnight flight, it was raining, and we all needed to refresh. We enjoyed our suites - lovely view with everything we would need including washer and dryer and kitchen facilities. We had a spot of trouble with the room safe and wireless that were quickly remedied. We truly enjoyed our stay. We were close to everything and loved Auckland.

Room Tip: Ask for a view of the water - it is just great.
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2012

We recently stayed in this hotel with two small children. Many thanks to Rachel the manager who still found us a room and even upgraded us on the second night after our helpful travel agent cancelled our booking. We arrived at 6pm with 2 tired children to be told we had no room, and read the email from the travel agent. She could see that we were very upset and even called all the other hotels on our itinery to ensure our bookings were correct.
Fab customer service and excellent rooms

  • Stayed December 2011, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vanessa e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welwyn Garden City, United Kingdom
Level 5 Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 January 2012

We had originally booked this hotel because of the position and good reviews. We became concerned with some of the more recent negative reviews. Honestly, I can’t understand them. The front desk staff couldn’t be more helpful and friendly. The room – it was a lovely suite – was in excellent condition and we had a wonderful view.

It is an aparthotel and only has a basic coffee shop/restaurant. It does breakfast lunch and dinner, which is adequate but welcome after a 26 hour flight! But it is preferable to go out to one of the very many good restaurants or bakeries nearby.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnBM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 January 2012

Let me start by saying this is the first hotel in over 40 years of travel that charge you extra for paying by credit card - no mention on booking-very deceptive.
The other downside is no free internet.
Front desk personnel could be better trained in PR.
If these issues would be attended to, Quay West Suites would rank in my top 5 hotels.
Now the good news.
Great location.
Great rooms-air conditioned in each area.
TV in bedroom and in living area.
Full kitchen, laundry and dining area.
On site parking but reasonable additional cost-to be expected in many city hotels.
Spacious and clean.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VICTEETH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 January 2012

From the moment we checked in staff were courteous and helpful. Free wifi. Spacious rooms (2 bed) and amazing views. The service was above and beyond. From pool maintenance staff remembering my sons name after a swim a couple of days later to front desk staff ever helpful and happy natures. Will stay again!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mummaoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 January 2012

We spent 3 nights over the Christmas period in a corner 2 x bed apartment, which we shared with my sister, her partner and little daughter. Was nicely surprised at how spacious and well-appointed it was, especially given some of the comments suggesting the rooms were in need of some refurbishment. Perhaps they have been updating some of them and we were lucky? But anyway, we loved it. It had fantastic views of the harbour, a wrap around balcony, and everything we needed.

The staff there were extremely helpful. We arrived much earlier than planned (about 9am), and they apologised that the room wasn't ready (the stated time wasn't until 2pm, so we weren't expecting anything), but they offered to turn it around really quickly, so that by the time we had wandered out for a quick cup of coffee, everything was ready for us. Perfect and just what you want after a long flight.

Didn't try the cafe, but the pool upstairs was lovely and we had it to ourselves for our Xmas morning swim which was very nice!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HampshireHils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sebel Quay West Auckland

Property: The Sebel Quay West Auckland
Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland
#16 Family Hotel in Auckland
#18 Business Hotel in Auckland
#20 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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