We stayed in a 2 bedroomed apartment suite for three days last week and it was absolutely superb - excellent for families or friends wishing to be together but also to have a degree of privacy. The ensuite bedroom was beautiful with a full length balcony that stretched across to the lounge area and we had beautiful views of the cruise liners coming into dock. The second bedroom had views of the city, was well positioned for access to the second bathroom / shower room and was also a good size - as was the overall apartment (no squeezing of suitcases through tiny hallways or corridors believe me!). The kitchen was well appointed and the room totally soundproofed so no problems with neighbours or traffic. At night standing on the balcony and watching the hustle and bustle of the outside World go by was in total contrast to the sense of comfort and serenity offered by the apartment - and extremely relaxing indeed. The apartments were clean and well maintained and the decor modern with a powerful air conditioning unit which made our stay all the more comfortable. The reception staff were courteous and tried their best to help whatever the query and the bar / restaurant staff equally wonderful (the eggs Benedict for breakfast was to die for too by the way!).

Overall, being fairly regular travellers, we all thought that this was a remarkable place and superb value for money - if you want an apartment that offers all that you need for either short or longer stays and well positioned in the heart of the city only a short walk away from the Viaduct Harbour and Queens Street shopping areas / bars and restaurants this should be your next pick - seriously. You'll have a great time I'm sure, as we did...

Accompanied by our three year old grandson, we arrived early at the Quay West Auckalnd.
The reception staff although busy were friendly and obliging, and organised our bags to be secured as our room was not quite ready.They apologised for this, but as we were 2 hours early for check in, it was hardly their fault.
The room, ( 1707) was a corner suite as requested with a great view of the harbour.
It was well appointed with everything you would require for a short or long stay.
The rooms were spotlessly clean and the second bedroom, perfect for a small child as well as adults.
If I have any criticism, it is that although the showers were rain showers, there were no shower caps supplied, which i found surprising in a 5 star hotel, also there isn't any information on the hotels facilities in the room and I had to call reception to enquire as to what floors the pool and cafe were on.
Coming back from the pool at 4.30 pm, dripping wet with a tied ,hungry three year old only to find that the housekeeper had just started our room was a little Inconvenient to say the least, as we were pretty much left to hover still dripping unable to shower while he frantically tried to get our room done.
It was a Sunday and I wonder whether the staffing levels may have caused this but it was a real pain.
Room service was timely and the food and menu were great, so full marks there.
Check out was painless and once again our bags were stored for us.
All in all, I found the Quay West to be a great hotel, it's location is very central, and the staff were always very obliging.
I would recommend.