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The Sebel Quay West Auckland
Ranked #21 of 65 Hotels in Auckland Central
Certificate of Excellence
Reviewed 5 November 2013

  • Stayed: October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Matt_wallace
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this reviewResponded 8 November 2013

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312 - 318 of 602 reviews

Reviewed 23 October 2013

Great spacious apartments with everything there that you need. Love the fact you have a kitchenette. Parking is limited downstairs and could be an issue. We stayed mid week so were OK. But I love the fact that there was lots of room, even the bathroom is nicely laid out. Clean and nicely maintained. Highly recommend.

  • Stayed: October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Thank kiwidaisyWaikato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this reviewResponded 26 October 2013

Hi Kiwidaisywaikato,

Thank you for your recent feedback regarding Quay West Suites. We are fortunate to have some of the largest apartments in Auckland which gives our guests the opportunity to spread out and relax. With regards to parking let the reception know as we have several parking options available.

Thank you once again for the feedback and we look forward to welcoming you back to Auckland.

Kind regards,

Shane Edwards
General Manager

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Reviewed 21 October 2013

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Paul S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this reviewResponded 26 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 October 2013

I booked a ‘2 bedroom grand corner suite on the high floor’ as friends of ours had booked this before and had a spacious apartment style room with 180 degree views of the harbour/city. However, when we arrived we were given room 704 (on the 7th floor).
I asked why we were on the 7th floor and was told that it was the best room and had great views – this was not the case. We couldn’t leave the doors open due to the traffic noise and the views were blocked by surrounding office buildings. The room was dated, couches ripped and the beds were uncomfortable and lumpy.
I went back down to reception and asked the staff member to put us in the room we originally booked and paid for however she said she had already spoken to the manager and that the high floor rooms (which we had booked) were already full and that they couldn't’t do anything.
The manager did not come out to apologise and we were told that there was nothing that they could do. I asked if they could follow up with the manger and let me know why we didn’t get the room however no-one got back to me.
Parking is expensive ($27.00) and the service is substandard.
I definitely won’t be using this property again. On a positive note, the hotel is in a great location.

  • Stayed: October 2013, travelled with friends
    • Value
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Thank danlAKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this reviewResponded 26 October 2013

Dear danlAKl,

I am sorry to hear of your recent experience at the hotel, I will follow up with my team to investigate what has happened this week. I would appreciate if you could call me at your earliest convenience on 09 309 6000 to discuss further.

Thank you for your feedback as it is important that we can meet and ideally exceed our guest expectations.


Kind regards,

Shane Edwards
General Manager

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Reviewed 17 October 2013

  • Stayed: October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Karen T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this reviewResponded 26 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 October 2013

IT was a very lovely stay, I loved the view and the suite's, my only let downs is that I didn't realise that there was no bar premises to enjoy a relaxing beverage before our event.
Also I did not realise that there was no room service.

Kind regards
Callum Rawlins

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Callum R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this reviewResponded 26 October 2013

Dear Callum R,

Thank you for your recent feedback and providing us with the opportunity to respond. With regards to food and beverage offering we open our Cafe in the mornings for coffee and light snacks, unfortunately I know this doesn't assist with a beverage before heading out for the night. Due to our location many of our guests tend to visit many of the quality bars and restaurants within walking distance.

Once again thank you for your comments and we look forward to welcoming you back.

Kind regards

Shane Edwards
General Manager

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Reviewed 7 October 2013 via mobile

Stayed in a 2 bedroom apartment which was delightful but was let down by the suedo restaurant with in the complex? Has the odd hours of 8 am to 1 pm??? We went down for breakfast at 9 but nothing was set no menu's available? And as far as it being called a bar? I don't know many people who drink before 1 and they usually have a problem

Stayed: September 2013, travelled with family
Thank katesy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sebel Quay West Auckland

Address: 8 Albert Street, Auckland Central, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland Central
#16 Family Hotel in Auckland Central
#18 Business Hotel in Auckland Central
#20 Luxury Hotel in Auckland Central
Price Range: £129 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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