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“Watch out!”

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The Sebel Quay West Auckland
Ranked #21 of 67 Hotels in Auckland
Certificate of Excellence
Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Watch out!”
Reviewed 25 February 2014

Ok, I travel a lot and stay in good hotels and this is one of my regulars but, things change.
I stayed there on the 19th Feb 2014
You should be aware that their kitchen is under refurbishment so after a late check in was offered a microwave dish..which i passed on and for breakfast all there was is coffee and cake.
Room was OK, furniture is way outside its use by date, bed was aged and uncomfortable, TV control played up the whole time, volume was non existent even though they saw to it after i complained.
I hung a don't disturb on my door and went for a sleep... so they rang me instead to see if i wanted my room made up!
Ok, the lift broke down...again... full lobby of guests waited for over 40 minutes being told every 5 minutes the problem would be solved in 5 minutes, then we all walked up, i was on the 23rd floor, others were higher than me.
Still no apology forthcoming from anyone involved in management.
routinely only ever one person on the desk who also had to answer the incoming calls which took priority over someone they were already talking to.
wifi $25 for 24 hours... really...yes really
They claim to be 4 1/2 star, i would rate them 3...3 1/2 tops
Much better off in the Sebel or Stamford.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nomadic202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 25 February 2014
Dear Nomadic202,

Thank you for your recent comments on Trip advisor and providing us the opportunity to respond. I would like to apologise for not meeting your expectations and to address your concerns.

Due to the Quay West being an apartment product over time many of our guests choose to provide their own food and beverage a decision was made early last year to close the restaurant. We found that with many great restaurants opening up in the area within short walking distance guests where choosing to experience the variety the CBD had to offer. We do open the Cafe in the morning for that first ‘coffee fix’ of the day and we do run a limited offering.

With regards to the lifts this was totally unexpected and while there were no safety concerns it is something that we have followed up with the lift company.

With the service you experienced on the desk this is of concern and something that I will follow up with the reception team. Once again I would like to thank you for your comments and apologies for not meeting your expectations.

Kind regards

Shane Edwards
General Manager
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Canberra, Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 February 2014

After a mistake through a third party booking site, we were generously upgraded to a lovely 2 bed apartment. No free WiFi in room but available in common areas - we didn't use this so no idea how good it is. Very spacious, clean and centrally located. We had yet to hire a car for the rest of the trip but easily walked to all the places we wanted to see - all with a great view as well. We could see the harbour out of one window and then we discovered we could watch (at a far distance) people doing the Sky Tower leap from another window. The pool and spa were very welcome, worth just looking at the murals. We were lucky enough to have it to ourselves as well. Highly recommended, we would definitely stay here again.

Room Tip: Ask for a room with a view of the harbour,
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unsamunsa5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 25 February 2014
Dear unsamunsa5

Thank you for your recent review on trip advisor. It was a pleasure to read such positive and encouraging feedback!

It is unfortunate that you initially experienced some reservation difficulties; however I am pleased that the manager on duty was able to effectively identify the issue and find you a solution that exceeded your expectations. I will be sure to pass on your praises.

We hope to welcome you back in the near future.

Kind regards,

Shane Edwards
General Manager
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Newcastle, Australia
Level Contributor
89 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 20 February 2014

We stayed one night and thoroughly enjoyed our stay in a one bedroom apartment. It was spotlessly clean and very we'll equipped. We actually did use the cooking facilities to have dinner and we're impressed by the utensils and facilities.
The staff were very friendly and helpful and the location was within easy walking distance of shops and harbour/ ferry.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Auswalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 25 February 2014
Dear Auswalkers,

Thank you for taking the time to write such a review on your recent stay at our hotel.

I am thrilled that we were able to fulfil your needs and expectations – made clear by your flawless review.

It will be a pleasure to welcome you both back to the hotel when you are next in New Zealand

Kind regards

Shane Edwards
General Manager
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Canberra
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 February 2014

Staying for the first time in Auckland this apartment complex met all the requirements we had as a family of four. We could easily visit all the tourist points from this location, as well as make breakfast and other food in the well stocked kitchen. The pool was a definite favourite with the kids with its classical style frieze above the spa and the pool ceiling. There were also lovely glimpses of the water and lots of natural light. The staff were so friendly that when I asked about a bakery for a cake for my daughter's birthday, they brought up a cake with their compliments and sang happy birthday to her, she was thrilled!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosebudRosebud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 8 February 2014
Dear RosebudRosebud,

I would like to begin by thanking you for providing us with your feedback. I was delighted to read about how thrilled your daughter was on her birthday and that we were able to make her special day even more memorable. I will be sure to pass on your praise to the staff.

We look forward to welcoming you and your family back again in the future.

Kind regards,

Shane Edwards
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 February 2014

We stayed at this hotel twice, at the beginning and end of a 3 week trip. Our first stay was in a 2-bedroom harbour view apartment (floor 24) - great for 2 adults and 2 kids. The final few nights in a 1-bedroom apartment (floor 19) with the kids sharing a sofa bed in the living room. Whilst the first room was bigger and had better views, both were very good and I would definitely recommend this place. Rooms were of a pretty decent quality, nice front lobby, excellent service from counter staff and housekeeping.

The highlights -- nice big, usable balconies with frameless glass barrier, great for sitting out in the evening enjoying the view with a glass of wine! Harbour views were fantastic. Separate laundry with washer and dryer, good kitchenette facilities, comfortable beds. Rooms were quite spacious. Excellent location, walking distance to viaduct and restaurants, ferry terminal etc.

There is no on-site restaurant, just a small cafe-type area with a few pre-made items and coffees. But lots of good eateries nearby. On-site parking available at a cost, but very convenient.

Overall, very comfortable apartments in a great location.

Room Tip: The harbour view rooms are excellent
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  • Stayed January 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank Albykurky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 8 February 2014
Hi Albyskurky,

Thank you for your positive feedback on the hotel, its facilities and our staff. I am delighted that we could provide your family with accommodation & service that was able to fulfill all of your needs. We look forward to welcoming you back in the future.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, Manawatu-Wanganui, New Zealand
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 January 2014

We stayed in a 2 bedroom apartment with our two children ages 3 and 9 recently. From our balcony we had magnificent views of the harbour and the bridge. The other balcony, and from the children's bedroom, had views of the city, including the sky tower which was perfect for watching the fire works for New Years celebrations. Our apartment was fully equipped with kitchen and laundry facilities, 2 bedrooms, large dining table and spacious lounge. All beds were extremly comfortable. We all spent a lot of time in the beautiful swimming pool and the gym. This hotel is perfectly located as it is within walking distance to the viaduct and the other city attractions. We will definetly stay here again.

Room Tip: Ask for a room on a high floor to get the best views of the harbour.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 12 February 2014
Hi Stacey W,

I would like to thank you for choosing the Quay West Suites Auckland as your preferred accommodation during your recent visit to Auckland and for taking the time to write a review on on Trip Advisor.

The highlight of New Years Eve in Auckland City was the fireworks display that erupted off the Sky Tower. I am pleased to hear that you were able to enjoy this with your family in the comfort of your own suite.

We look forward to hosting you & your family again in the near future.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Quay West Auckland

Property: The Sebel Quay West Auckland
Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland
#16 Family Hotel in Auckland
#18 Business Hotel in Auckland
#20 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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