Ok, I travel a lot and stay in good hotels and this is one of my regulars but, things change.
I stayed there on the 19th Feb 2014
You should be aware that their kitchen is under refurbishment so after a late check in was offered a microwave dish..which i passed on and for breakfast all there was is coffee and cake.
Room was OK, furniture is way outside its use by date, bed was aged and uncomfortable, TV control played up the whole time, volume was non existent even though they saw to it after i complained.
I hung a don't disturb on my door and went for a sleep... so they rang me instead to see if i wanted my room made up!
Ok, the lift broke down...again... full lobby of guests waited for over 40 minutes being told every 5 minutes the problem would be solved in 5 minutes, then we all walked up, i was on the 23rd floor, others were higher than me.
Still no apology forthcoming from anyone involved in management.
routinely only ever one person on the desk who also had to answer the incoming calls which took priority over someone they were already talking to.
wifi $25 for 24 hours... really...yes really
They claim to be 4 1/2 star, i would rate them 3...3 1/2 tops
Much better off in the Sebel or Stamford.
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Hotels.com, ACCOR, Booking.com, Agoda, Ctrip TA, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly, getaroom.com and Cancelon so you can book your The Sebel Quay West Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quay West Suites Auckland Hotel Auckland Central
- Quay West Hotel Auckland
- Quay West Auckland
- The Sebel Quay West Auckland New Zealand