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“AVERAGE” 3 of 5 bubbles
Review of The Sebel Quay West Auckland

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The Sebel Quay West Auckland
Ranked #19 of 68 Hotels in Auckland
Johannesburg, South Africa
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“AVERAGE”
3 of 5 bubbles Reviewed 14 May 2014

The Quay West Auckland has an amazing view of Auckland bay. The room itself was a little tired and the carpets are shocking. It looks like there was a flood and the edges are all black, they are worn in places and really need to be replaced. I didn't like my children walking on them. The kitchen was cleanish and the bedding was clean. It has everything you need although the washing machines needs a service as it left soap all over our clothes in places. It was comfortable for a few nights but really needs a re- vamp. Also there is no one to great you, no porter so it meant struggling up to the 31st floor with all our luggage. We were on a long trip around Australia and New Zealand so we had a lot. A porter would have been nice. I guess you get what you pay for. The Cafe in the hotel was never open the entire time we were there. it would be good if they offered a grocery service as when you are new to a city you have no idea where to go.Thank goodness they did have tea and sugar etc in the room. Don't think i would stay there again.

Room Tip: Choose a high room for a better view.
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review, 7 July 2014
Dear Julie G:

It is sad to know your stay did not meet your expectation. And I would like to take this opportunity to apologize on behalf of the whole team,
Our aim is have the team being there for our guest at all times. In this case, they were not there to help you with the luggage. Sorry for the inconvenience.
In regards to our cafe, we decided to close it down because the hotel is in a prime location where all the great restaurant and bars are around us. The New World Super market is few minutes walk behind our hotel.
Once again, thanks for taking your time to share your comments and we really hope we could better serve you next time

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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561 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Nelson, New Zealand
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We had a quite expensive suite and we enjoyed our stay very much. We were quite high up so we had good views, I suppose lower down are the views not so good. Everything looks very classy. It is a bit pricy but if you are prepared to spend it then you get your money's worth.

Room Tip: take a room higher up
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  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShawnWAM, Manager at The Sebel Quay West Auckland, responded to this review, 7 July 2014
Dear Jo L

Thanks for your comments. It is good to hear that you had enjoyed your stay and your room had a great view.
We are looking forward to seeing you again
Thank you

Kind Regards
Shawn Wei
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
151 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

From the warm check in to the friendly check out, we enjoyed every minute of our stay at this property. The suite was large, well furnished and the balcony an added bonus. The location is good, you can walk everywhere from this property. I think the staff make it a stand out property. This is a true 5 star property and probably one of the best I have stayed at in Auckland.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oztravels7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 11 May 2014
Hi Oztravel7,

Thank you for your recent comments and taking the time to express your thoughts on Tripadvisor. It means a lot to my staff an I to hear that you enjoyed your time at the hotel.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Plains
Level Contributor
299 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

We arrived in Auckland on a 5:45 am flight from the states, tired and sick. We really thought our suite wouldn't be available, but it was and it was superb. 14th floor - amazing view of the harbor, and wonderful beds, laundry, and living quarters in our suite. Clean, quiet, and helpful staff. When it became necessary for us to get some medical help, they immediately recommended the Hotel Doctor, who arrived in 45 minutes, and came directly to our room for treatment. After a good nights sleep and medications, we were ready to resume our trip, but again, we can't say enough about this hotel and their beyond the norm help for their guests. Location - 2 blocks from the harbor and near many wonderful places to eat or visit. Perfect choice for any traveler. After returning home, I needed the address of the doctor for insurance claims and didn't have it. Again, this hotel staff came through for me. Like I said, they were tops!

Room Tip: Ask for a upper floor as the view is marvelous.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dreamtraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 11 May 2014
Hi dreamtraveler4,

Sorry to hear that you weren't well on arrival, I am glad that we were able to assist to get you back on your feet to enjoy this wonderful city. Thank you for your recent comments.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mollymook, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

One of the most important things after travelling for a period and checking into a hotel is the initial reception that is received by staff of a hotel. This hotel ticked all boxes when we arrived. Helpful and happy staff greeted us and were only concerned about our well being and we had not even checked in! Loved it! We stayed here as an overnighter and will definitely be back. We had a 2 bedroom apartment which was on the corner of the building overlooking the harbour. This accommodation was well equipped, clean and close to the facilities that we requisite. Free wifi in the lobby. No effort walks to top restaurants and pubs. Rooms were able to be opened to achieve the best views of the city and sit on the balcony or closed to provide privacy and lock out the light for an early night if required. Swimming pool and sauna which overlooked the bay, gym facilities and excellent staff. The concierge was knowledgable and very helpful. We arranged a late departure without any issues and we were able to leave our car in their car park to be collected after checkout a few hours later which accommodated our late flight. Car parking was $26 for the night but worth it being secure. Washing machine, dryer, fluffy robes, etc. Would definitely recommend this accommodation to family and friends and will return.

Room Tip: Ask for a room that overlooks the harbour, we were on the 16th floor and we had no issues whatsoever...
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rocky2305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 11 May 2014
Dear rocky2305,

Thank you for your recent comments on Tripadvisor and taking the time to post your thoughts.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Palisades, CA
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 9 April 2014

A high-rise apartment complex about one block from harbor side and the Ferry Building where the Airport Shuttle Bus stops. Friendly and very helpful front desk staff. Spacious lobby with available computer and free wi-fi connection. The small cafe on the mezzanine floor was disappointing with very little to offer. We were in a large one-bedroom with twin beds. The bathroom had separate bathtub and shower. The washer/dryer was in a different room. The large sitting area was adjacent to a completely furnished kitchen and a large balcony with small table and chairs. The view facing Auckland Harbor was lovely.

Room Tip: Room 1105 has a lovely harbor view and is high enough so traffic noise isn't too bad.
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kanda84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShaneE174, General Manager at The Sebel Quay West Auckland, responded to this review, 11 May 2014
Dear Kanda84,

Thank you for taking the time to comment on our hotel, it is important to receive feedback from our guests to make improvements. With regards to the Cafe, this is something we are investigating to continue due to the well-equipped apartments.We have found many of our guests choosing to do their catering in their rooms. The location of Quay West is another draw card to experience the many restaurants in the close vicinity.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Quay West Auckland

Property: The Sebel Quay West Auckland
Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Auckland
#17 Family Hotel in Auckland
#18 Luxury Hotel in Auckland
#19 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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