This was a disaster from start to finish... arrived at the hotel late at night, no help with luggage or anything to get to the room. Got to the room it was not very nice, bathroom very small and general maintenance of room was not good, as the attached pics show.
We contacted our booking agent the next day to try to move,but were told that we would lose all our money for the stay as this was the hotel policy... even after we offered to take a couple of days penalty just to move we were told no. So were were moved to another room,which was bigger and cleaner but the heating never worked the first night so we had little heaters to try to warm the place up... it was freezing.
Another problem is parking, there is never enough and mostly full so don't rely on parking at the hotel.
They also do not have a place for breakfast in the hotel,quite unusual but you are welcome to walk 5 to 10 minutes in the cold to Mercure if you want breakfast.
The final straw was the checkout where the over efficacious receptionist was rube and obnoxious and made me feel like I was not important at all to the hotel... this for me was the end of a very disappointing stay. For me this is a 3 star property at best in need of some overhaul and even the cleaners are substandard and for our entire sta they never even replaced the shower gels or amenities in the room,even after being assured by the manager this would be fixed.
I would not stay here again.
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- Also Known As:
- Quay West Suites Auckland Hotel Auckland Central
- Quay West Hotel Auckland
- Quay West Auckland
- The Sebel Quay West Auckland New Zealand