We stayed here for 3 nights whilst in Auckland. The apartment itself was very well presented and ideal for a family traveling with children or friends staying together. We stayed in a high-floor corner suite with 2 bedrooms and 2 bathrooms. We had an amazing view of the city, from the bridge and harbour, to the tower and city skyline. The swimming pool, spa and gym were also fantastic.
My problem arose when the hotel failed to arrange a babysitter, which I had arranged prior to my arrival. It was only upon checking with the hotel staff on the day I required the babysitter that I discovered that they had not done anything about it. So they had to arrange it at the last minute. I also had to ask for the complimentary bottle of champagne I was to be given as they had also failed to organise this. The manager on duty took care of both of these requests. However there was no follow-up the next day to ensure everything worked out OK even though we saw the manager on atleast two occasions in the lobby the following day.
Lastly, whilst the room was serviced to a very good level, it was not done so until very very late in the day, being 2:30 or 3:30pm. By this time we had gone out for some morning sight seeing and were returning to our room to shower and rest before heading out to dinner in the evening. However we had to work around the cleaners servicing our room and could not fully relax as we would have liked to during this time. This late servicing was a huge inconvenience.
I was left feeling that the staff who work there do not really care about their guests needs.
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- Also Known As:
- Quay West Suites Auckland Hotel Auckland Central
- Quay West Hotel Auckland
- Quay West Auckland
- The Sebel Quay West Auckland New Zealand