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“Best Night of Our Lives :)”

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SKYCITY Grand Hotel
Ranked #4 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed 10 April 2011

My husband was gifted a baby grand package from his work, and it was 2000x better than expected. We arrived and had our car doors opened by lovely polite gentlemen, and greeted warmly. The reception staff were friendly. The lounge and reception area was beautiful.
Then we stepped into our room... wow... it was GORGEOUS. And the yummy wine and chocolate platter were awesome. The bed was big and comfy. The bathroom was clean and modern... and even had a beautiful bath. The Grand is right next to the casino so we had some fun there, and then headed back to the hotel... as we were passing through the lobby, a man was playing some beautiful piano music, so we snuggled up on a couch and listened to him play... the lobby is so magical... felt like he was playing love songs just for us in our own private magical world ;) I know I sound soppy hehe, but it was truly wonderful.
Oh and lastly, the breakfast was YUMMMMMMMMY :)

We have never in our lives been treated so politely, with so many smiles, we felt like royalty while staying at the Grand. Will definitely definitely be going back!!!

  • Stayed: April 2011, travelled as a couple
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Thank Pandorar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelteamAuckland, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 26 April 2011

Dear Pandorar,

Thank you for posting a review of SKYCITY Grand Hotel.

The team at SKYCITY Grand Hotel are extremely delighted that we made your stay a pleasureable one, we are very proud of our team, hotel but mostly of the service we deliver to each guest who comes to stay with us.

We look forward to welcoming you back to the hotel in the not too distant future.

Warm regards
Caureen McAtee
Hotel Operations Manager

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2,134 - 2,140 of 2,523 reviews

Reviewed 5 April 2011

The Hotel is located within a stones throw of the Sky Tower which is perfectly located if you want the central ameneties. Upon arrival we were formally welcomed by reception who efficiently went through our details and asked wether we would like our complimentary bottle of bubbly and chocolate dessert on arriving at our room or later via room service. The Hotel is as its name says certainly 'grand'. Walking towards the elevator you cant help but feel slightly excited to step in to your room. The rooms are very clean and well presented. Room service is fast to respond and they are clearly trained to deliver a high level of service. The compendiums provided in the rooms were excellent, displaying menu's for room service options should you wish to dine in. The guest pool area and gym were incredibly clean and welcoming. We were pleasantly surprised to find the pool empty too, so we did feel that extra bit special! The beds were extremely comfortable and we were provided with a well rested nights sleep, we barley noticed the city noise. Breakfast at the Terrace restaurant was excellent and we were impressed by the variety of foods on offer. The only downside is that you don't have enough room to try a bit of everything! High levels of customer service are obvious, as is the beautifully kept hotel.

Room Tip: Before booking call reception and check whats avai
  • Stayed: September 2010, travelled as a couple
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Thank rebeccaandashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelteamAuckland, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 26 April 2011

Dear Rebecca and Ashley

Thank you for taking the time to write a review on SKYCITY Grand Hotel.

We are delighted that you enjoyed your stay with us at the hotel, you mentioned that there was not enough time to experience everything we had to offer, unfortuately we have even more delicious and exciting new restaurants and bars opening shortly with even more on offer.

You will have to book 2 nights next time.

We look forward to welcoming you back to SKYCITY Grand Hotel in the near future.

Warm regards
Caureen McAtee
Hotel Operations Manager

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Reviewed 24 March 2011

Next to Sky tower and walking distances to piers, a very nice cosy hotel.The entrance is really convinient and the staff very efficient. The rooms are furnished simply and are very functional in looks. The cleanliness is very good. Do not expect any great aminities as in other hotels in Asia. The bathroom is clean but the tissue paper roll cramps you up. The services are just ok. There is limited options in TV channels.The breakfast is very good.

  • Stayed: March 2011, travelled on business
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1  Thank ghoshanjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 15 May 2013

Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed 19 March 2011

Now this is a hotel that has got it together.
Freindly helpful staff, great location and well organised this hotel is the best we have found in Auckland!
Fantastic modern room with a great view over the city.
Top marks to Vai the Valet who walked us to our car after I left our camera there, he was freindly and very happy to help.
Also when we checked out we had a guy by the name of Adrian who was new to the hotel, he was very friendly and helpful and left us with the impression that this hotel will be our new Auckland crash pad! Look no furthur this is a great hotel.

  • Stayed: March 2011, travelled as a couple
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Thank Kiwifella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 15 May 2013

Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed 17 March 2011

really loved my stay here. very nice and cozy rooms. stayed there one night on my way back after a two weeks holiday in NZ, and i think it helped make a perfect ending to a perfect holiday
very centrally located, right next to the sky tower, offers loads of dining and other activities (casino/sky walk) within your walking distance

Ver courteous staff and good rooms - would definitely recommend the hotel

  • Stayed: March 2011, travelled as a couple
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1  Thank kunalpareek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 15 May 2013

Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2011

My boyfriend and I stayed here after arriving in New Zealand. The staff at the front desk was very polite and friendly. They made arrangments that our room would be available as soon as possible. Staff was very friendly and helpfull with luggage. Luggage was already in our room when we checked back to see if the room was indeed available. Parking facilities were great. Don't forget to ask for the check out ticket/exit ticket for the parking garage. The charge from the hotel is far less than the actual charge from the garage.
The hotel is in my opinion a business hotel but we had an excellent stay. Rooms were clean, spacious and comfortable. Roomservice was fast and the food was good. Breakfast buffet had a variety of choices and the quality was excellent. I used the gym which was allright. Nothing fancy there but okay equipment.

  • Stayed: February 2011, travelled as a couple
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Thank arjen_rosanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 15 May 2013

Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed 11 March 2011

I recently stayed in this property because we were hosting a Visit USA evening in the next door convention center. And I found the entire outfit (I rank hotels more by the staff then the bedsprings these days) to exceed my expectations. Front line staff were swift and smiling, the gal who looked after my room wreckage was a candidate for cloning, and the young girl who saved me in the business office is headed for great things - having pulled out all stops to re-create my fliers which were sent to another city by mistake... The food & meal service was also exceptional, and this, from guy who hates waiting on lines... there weren't any...This property get a pretty handsome top-mark from this Mark all-around.... although the casino is right across the road, place your bests on this property and keep the savings for an extra night's stay. Mark Sheehan, author of "America Over Easy!"

  • Stayed: February 2011, travelled on business
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Thank AmericaOverEasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 15 May 2013

Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Auckland Central
#1 Business Hotel in Auckland Central
#2 Spa Hotel in Auckland Central
#3 Luxury Hotel in Auckland Central
#3 Romantic Hotel in Auckland Central
#5 Family Hotel in Auckland Central
Price Range: £118 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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