I posted a review back in June about this hotel with a mostly positive experience. The only negative was the inadequate internet facilities for a business traveler.
Forward 5 months (and a Rugby World Cup renovation) later and wow, what an improvement
The staff at the front desk are exceptional as always and its great to see the management improve on this even more with some very clever hirings
I was pleasantly surprised to see Kevin the doorman on arrival by taxi. Kevin was from another top hotel in Auckland but his experience, customer service skills and warm personality is the sort of 1st impression you want when arriving from the disaster that is the gauntlet from Auckland Airport to CBD. His addition to the Skycity Team is welcomed
The changes to the hotel are subtle but noticeable. As another TA member has said. The macaroons, while not necessary are a brilliant touch and its something i have never seen before at any hotel in the world
Internet Access is fast (always a bonus) and reasonable for what you get with the new plans
My only minor issue is the breakfast in Level 7. Having to pay for a coffee on top of the breakfast rate is over the top in my opinion as the breakfast rate is already high at $NZ37.
As an aside, my stay for the 2 nights was cheaper than the Rydges just down the road. Book at the right time and the room rates are very competitive
- Official Description (provided by the hotel):
- Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more less
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- Also Known As:
- Sky City Hotel
- Skycity Grand Auckland
- Hotel Skycity Grand
- SKYCITY Grand Hotel Auckland, New Zealand