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“Fantastic Stay”

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SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Christchurch, New Zealand
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Stay”
Reviewed 12 August 2012

I stayed at the SkyCity Grand Hotel for one night so that I could go to a show at the Civic Theatre, which is a short walk away.

The staff were all very friendly. The lady who checked me out gets bonus points for asking "Are you okay for transport?" This is the sort of question I would expect from every hotel receptionist when checking out, but which some receptionists (or hotels) don't bother to ask.

The room was very pleasant. I was on the 16th floor, and had a lovely view of the harbour.

I had breakfast at The Terrace buffet restaurant. This is an excellent option if you are short on time, and just want a quick, good quality breakfast, with no waiting around.

Room Tip: It is well worth paying a bit extra for a harbour view
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  • Stayed August 2012, travelled solo
    • Value
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Helpful?
Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 12 August 2012
Dear Simon D

Thank you for posting your review on TripAdvisor.

Thank you for your room tip, our Harbour Views are certainly spectacular, offering views of Auckland Harbour and Auckland Harbour Bridge.

I am pleased that you were able to sample our wonderful breakfast buffet at The Terrace and that our Front Office Team looked after you during your stay.

We look forward to welcoming you back to The Grand Hotel.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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2,453 reviews from our community

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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (528)
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English first
Auckland Region, New Zealand
1 review
Reviewed 10 August 2012

We stayed here on our wedding night and the staff were amazing helping us to organise early check ins etc. The room was beautiful and the late check out was just what we needed. The terrace restaurant staff were very attentive and helpful and the food was beautiful. Very highly recommend the Sky City Grand and their friendly staff.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank Mairi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 12 August 2012
Dear Mairi O

Thank you for posting your review on TripAdvisor.

I am delighted you enjoyed your stay with us on your special night and that our team looked after you well.

We look forward to welcoming you back in the near future and again congratulations from the team at The Grand Hotel.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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Sydney
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 August 2012

So yes there's the Sofitel, Hilton, etc, etc… but if you wanna be in the heart of the city, have some fun and still stay in a 5 star hotel - Sky City Grand is the place. The hotel is attached to the Sky City Casino but not actually the casino. It’s also newer and has a separate entry so stays away from the busy foyer of the Casino.

The Grand is gracious and well fitted out, the entrance/reception in glamorous but not over the top and everyone will feel at home there.

Food at the hotel bar and room service is pretty good and well priced but I haven't tried the two restaurants in the hotel as they look a bit fancy and overpriced. Instead, The Depot literally next door to The Grand is a great little find with excellent wines and satisfying meat and fish menu plus happening atmosphere.


Best thing is… Sky City Grand is soooo well priced it's hard to believe.

  • Stayed May 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank whenareyoucominghome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 12 August 2012
Dear whenareyoucomin

Thank you for posting your review on TripAdvisor, I am certain that our readers you find your feedback very useful.

I was delighted to read your comments about The Grand and our stunning Lobby Bar, In- Room dining selection and our award winning Depot.

We look forward to welcoming you back in the near future.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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Pathankot, India
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 August 2012

good hotel at a very good location everything is near by.....the rooms were good though they dont offer a very scenic view ...staff is very friendly... there is plenty to do within the hotel itself ...the restaurants not very pricey food was good overall very good memories of this hotel what makes it the best is the great value for money and the location everything is just a walk away ............

  • Stayed September 2011, travelled as a couple
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Helpful?
1 Thank bunnygupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 9 August 2012
Dear bunnygupta

Thank you for taking the time to post your review on TripAdvisor. I was pleased to read your positive comments about our friendly team and I am certain that our viewers find your feedback extremely useful.

From your comments, may I suggest that should you return to The Grand you may wish to look at booking one of our Harbour View Rooms which offer fantastic views overlooking Auckland Harbour and bridge.

Details of our rooms are on our website or alternatively you are more than welcome to contact me directly and I will be more than happy to help you.

We look forward to welcoming you back to The Grand

Kind Regards



Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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THESSALONIKI, GREECE
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 4 August 2012

We've stayed for one night at a luxury king room. Excellent room with very nice bed, spacious, clean, free unlimited wi-fi internet connection, very clean bathroom with bath tub and separate shower.
Buffet breakfast was SUPERB for me as I am very health conscious, but there is something for everyone!
All in all we have been to Auckland on 5 occasions and this was the best we have stayed so far
We did not visit the restaurants in the hotel, but they definitely looked very promising.
There is also a spa, gymnasium, sauna and a swimming pool.

Room Tip: luxury king rooms recommended.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ENTDOC-GREECE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 9 August 2012
Dear ENT-DOC GREECE

Thank you for taking the time to post your review on TripAdvisor.

I am pleased that you enjoyed your stay with us and enjoyed our excellent buffet breakfast at The Terrace, with options for everyone to enjoy.

You may also be interested to hear that only this week we upgraded all of the machines in our gym and am sure that our guests will welcome the improvements.

I am delighted to read that The Grand impressed you and we look forward to your next visit, hopefully in the near future.

Kind Regards



Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2012

An excellent experience all round - friendly attentive staff as soon as you near the hotel. The foyer is magnificent and sets the tone for the stay. Room and ensuite were fantastic - as other reviewers have noted, the shower particularly so.

A really nice touch was the 4 pillows of different sizes/thicknesses - it is often impossible to find a pillow that is just right while staying in hotels.

Also really appreciated (and used) the late check out time - 11am!

Included Wifi access worked really well in the foyer (which also has a great cafe), less so in the room.

The one downside was hearing (and seeing out of the corner of my eye) a screaming woman plummeting past my 18th floor window, but upon looking I saw the bungee tower. I guess you wouldn't blink if you knew it was there... :-)

  • Stayed July 2012, travelled on business
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Helpful?
1 Thank Doug O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 9 August 2012
Dear Doug O

Thank you for taking the time to post your review on TripAdvisor. I am delighted that you enjoyed your stay at The Grand it was especially a pleasure to read your positive comments about our team, which I have passed on.

I am certain our TripAdvisor readers will find your comments about the room particularly helpful and I hope that our SKYTOWER jumper did not surprise you too much!

We look forward to welcoming you back in the near future.
Kind Regards



Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2012

We had nothing but good experiences at Skycity Grand. The staff were friendly and knowledgeable, the room was spotless and stylish and there was so much to do within Skycity itself. Both restaurants we visited were amazing and very reasonably priced considering the quality of the meals. The location could not have been better - we went to a concert at thew Civic and it took less than 5 minutes to walk there, the waterfront and great shops are just a short stroll away too. I will most definitely go back if/when I go back to Auckland.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingKiwis22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 9 August 2012
Dear Jenni Q

Thank you for taking the time to post your review on TripAdvisor. I am delighted that you enjoyed your stay at The Grand, we are ideally located being only a short walk to the theatre and I trust you enjoyed the show.

We look forward to welcoming you back in the near future and look forward to tempting you to try another of our many restaurants, cafe’s and bars here at SKYCITY.

Kind Regards



Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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