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“an excellent place to stay!”

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SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Singapore, Singapore
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“an excellent place to stay!”
Reviewed 26 October 2013

My husband was there for a conference recently and through the hotel, we managed to get a good rate of the deluxe King room. We got to the hotel via the Super Shuttle from the airport and it took us about 25 mins to get there. The hotel is really nice - love the huge revolving door at the entrance and the paintings on the wall were a lovely touch. The room we had was right next to the lift and we had no problems with that because it was quiet throughout our stay. Room was spacious, beds were comfortable and bathroom had a good shower and bathtub. My only gripe would be that housekeeping was not consistent. Somehow our rooms were much tidier when cleaned on weekdays than on weekends (glass was left unwashed by the sink and clothes were chucked near the bathtub).

The hotel is right in the heart of the city and we love how convenient it is to places like the supermarket, the shopping area and restaurants. It is also a short walk away to the Auckland Art Museum (free entry!) and to the park. We didn't have breakfast at the hotel so no comments there. But there are coffee joints nearby and restaurants at sky city which is just across the bridge (check out Jade Express - yummy dim sum!)

Overall, it is a really nice hotel in an excellent location! Stay here if you're in Auckland City!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msbeatrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear msbeatrice

Thank you for your review of The Grand Hotel, I am pleased that you enjoyed your stay with us.

Thank you for your feedback, especially your comments relating to the servicing of your room. I have passed your comments to our Executive Housekeeper to share with the team as a training tool.

We look forward to welcoming you back to The Grand Hotel in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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2,473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (533)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
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English first
Roselle, NJ
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 October 2013

Sky Grand is centrally located in Auckland. The harbour view rooms are spectacular! Breakfast which was included was great-- from omlettes to fresh fruits,juices, pastries--.all made for a great start to the day.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olivia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear olivia s

Thank you for your review of The Grand Hotel.

I am delighted you enjoyed your stay in our Harbour View Rooms – I have to agree that the view is quite amazing.

Our extensive buffet selection has something for everyone and I will pass your compliments onto the team.

We look forward to welcoming you back to The Grand Hotel.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 October 2013

Had some great stays here. Very nice modern rooms and great position near the city center. SHort walk to shops, cinemas and sights of the city. Connected by air bridge to the casino. Great Mexican cafe across the road.

Room Tip: Non water views are cheaper.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear david f

Thank you for your review of The Grand Hotel.

I am pleased you have enjoyed your stays with us - we are certainly in a perfect location within Auckland.

We have just commenced our refurbishment of our rooms and I welcome you to have a look at our website, bookings can be made now for stays from 18th November.

We look forward to welcoming you back to The Grand Hotel in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013

Excellent service! All staff are polite and helpful. Fantastic hotel facilities. Room service is fast upon calling.
One bad point is that people doing room tidying sometimes forget to give sufficient towels and toilet rolls.
Good location, close to all modes of transport, easy to access to highways to Auckland suburbs. Many good choices of restaurants either in Grand Hotel or nearby.

Room Tip: Check in early
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank dannyleungyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear dannyleungyp

Thank you for reviewing The Grand Hotel.

Thank you for your positive feedback which was a delight to read, I look forward to passing it onto the team. I will also pass your comments onto our Executive Housekeeper and again thank you for providing us with an opportunity to improve.

We look forward to welcoming you back to The Grand Hotel in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, Auckland, New Zealand
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

Valet, check in and all staff no matter what annoying questions or requests we had were excellent! Nothing was too much. Beautiful hotel and of course great location. Such a huge pitty about the rooms really. Its certainly not cheap to stay therefore we were really disappointed in how plain, dated and unspecial the rooms were. Not grand WHATSOEVER.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sylvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear Sylvia M

Thank you for your recent review of The Grand Hotel.

Firstly, I am delighted the team looked after you during your stay and I will pass your kind comments onto the team.

Following your feedback, I have wonderful news. We have just commenced a full refurbishment of our rooms and I am really looking forward to the completion of the first floor which will be on 18th November. Our SKYCITY website has full details of the rooms and I welcome you to have a look.

We look forward to welcoming you back to The Grand Hotel in the near future – if you need any assistance with booking don’t hesitate to ask me.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 4 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2013

Probably the 4th time I've stayed at the SkyCity Grand, we love the indoor salt water pool , sauna and spa pool area. Aside from that, its in a great location for taking the jump from the sky tower, just around the corner from the Civic and only a short walk to Queen Street shopping etc. The rooms are very comfortable with nice beds and furnishings, also lovely bathrooms ,all what you'd expect from a quality hotel. The staff were extremely friendly and helpful and I will definitely be returning.

Room Tip: We paid a little extra and got a room with a view of the sea and the sky tower, loved it
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessmadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear jessmadam

Thank you for reviewing The Grand Hotel, it is just lovely to hear from our return guests and I will pass your feedback onto the team.

I am delighted you enjoyed your stay with us and we look forward to your next visit to The Grand Hotel.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 6 Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 October 2013

Great hotel. For our anniversary, they upgraded us to a Harbor view, and greeted us with a bottle of champagne AND a handwritten note. It was above and beyond, and the hotel was lovely on top of it all.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Amanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 29 October 2013
Dear Amanda A

Thank you for reviewing The Grand Hotel and again Happy Anniversary from the team.

We love looking after our guests and so pleased that you enjoyed the upgrade to our Harbour View Room and bubbly and card that was in your room.

The team look forward to welcoming you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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