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“A bit of a surprise” 5 of 5 bubbles
Review of SKYCITY Grand Hotel

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SKYCITY Grand Hotel
Ranked #4 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Hamilton, New Zealand
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A bit of a surprise”
5 of 5 bubbles Reviewed 15 November 2013

We were not expecting that much from the hotel due to previous impressions gained from SkyCity. They did not used to have much of a dress standard there and it really made the place look cheap and nasty. Now they have imposed some standards for the guests and the new grand Hotel is great. The breakfast was truly exceptional (we stay at 5 star a lot and this was one of the best we have come across). The room was a good size but I would recommend paying the extra for the harbour views if you want something to look at other than the hotel across the street.

Service was very good and the room was spotless. Access to the SKyCity casino and restaurants gave us so many options for food and entertainment and the proximity to the city centre gave us all the shopping we wanted.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StuartP52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 19 November 2013
Dear Stuart P

Thank you for reviewing The Grand Hotel following your recent stay with us.

I am so pleased you enjoyed your stay with us and I will pass your positive comments about our breakfast onto The Terrace team – they love to hear feedback from our guests.

We have just completed renovating our first floor. The rooms look spectacular and can be viewed on our website.

We look forward to welcoming you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,367 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (515)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Sydney, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

Stayed here with my partner for a weekend and simply could not fault this venue.

In the heart of the CBD - only a 5 minute walk to Viaduct Harbour and the shopping precincts, the king luxury room was an absolute pleasure. Nice roomy bathroom, comfortable bed, a good lounge and just a very nice, modern and relaxing room.

The building facilities (gym, pool, spa) were amongst the best I've seen and the two restaurants we tried - Masu (sushi) and The Grill were just absolutely brilliant - the food and service was of the highest quality.

A brilliant stay and we will be back.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 19 November 2013
Dear Matt S

Thank you for your recent review of The Grand Hotel.

I am pleased you enjoyed your weekend away with us and I look forward to passing on your comments to the team and in particular to Masu, our new Japanese Restaurant and The Grill.

We look forward to welcoming you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

Very close to everything in Auckland, great location. Room was very clean and modern. Used valet parking-very quick and reliable. Staff were all happy and helpful. Will defiantly stay here again when in Auckland.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Kylie_Renz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, 11 November 2013
Dear Kylie_Renz,

Thank you for taking the time to review your experience with us at the SKYCITY Grand Hotel.

I was happy to read that you had an enjoyable stay! I will pass your feedback on to our team.

We have recently commenced refurbishment of our hotel rooms, and the first floor is available to be booked now, with stays from the 18th of November.

We look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard I Front Office Manager I SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

Had a night in Auckland last week very very nice hotel. Loved everything about it. Location, staff, rooms, breakfast in the resturant. Could not believe the prices in the minibar, a stella was only $5.50 so of course had to have one. A definate return for me.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank blackie011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, 10 November 2013
Dear blackie011,

Thank you for taking the time to review your experience with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us - I will pass your comments on to our team.

We have recently commenced refurbishment of our hotel rooms, and the first floor is available to be booked now, with stays from the 18th of November.

We look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard I Front Office Manager I SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tucson az
Level Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 9 November 2013 via mobile

This is the perfect place to stay! Walk across the street to the tower. Lots of stores, restaurants. Go up to floor 51 of the tower and have a drink while looking down at
A beautiful sight-- the entire city! And the rooms are lovely with free wifi to boot! What more could you ask for?

Stayed November 2013, travelled as a couple
Helpful?
Thank tucsonfolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, 9 November 2013
Dear Maria F,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read your positive comments about your experience with us.

We have recently commenced refurbishment of our hotel rooms, and the first floor is available to be booked now, for stays from 18th November.

We look forward to welcoming you back to the Grand Hotel again soon.

Kind Regards,

Colette Leonard I Front Office Manager I SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
1 review
5 of 5 bubbles Reviewed 6 November 2013

What a great place! There was everything we needed, all just a couple of minutes away. Great location, easy walk into Auckland Central. Great views from our room window and great restaurants the consider get was amazing, told us how to get around the city and so helpful when my husband lost his phone on the way to the hotel. We felt very special during our stay and it seemed nothing was too hard for them to help us with.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, 8 November 2013
Dear Maria F,

Thank you for taking the time to review your stay with us at the SKYCITY Grand Hotel.

It is always pleasing to read such great feedback - we pride ourselves on excellent customer service, and it is great to read that you experienced this throughout your stay with us.
I have passed your feedback on the team - they love receiving feedback from our guests.

We have recently commenced refurbishment of our hotel rooms, with the first floor available to be booked now, for stays from 18th November.

We look forward to welcoming you back again very soon.

Kind Regards,

Colette Leonard I Front Office Manager I SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 4 November 2013

Stayed here for 2 days. Valet and concierge were fabulous- helpful and friendly. They helped to book us into The Grill when it was fully booked!! Loved the location as it was very central. The only hiccup- prob need better quality toiletries especially when you book an executive room. ( and one soap is insufficient ...)

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VRC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, 8 November 2013
Dear VRC88,

Thank you for taking the time to write about your stay with us at the SKYCITY Grand Hotel.

I was delighted to read you enjoyed your stay, and pleased that our team could help you out with dinner bookings at The Grill. I have passed your comments on to our concierge team - they love receiving great feedback such as yours.

We have recently commenced refurbishment of our hotel rooms, with the first floor available to book now, for stays from 18th November.

We look forward to seeing you back at the hotel again soon.

Kind Regards,

Colette Leonard I Front Office Manager I SKCYITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Auckland
#1 Business Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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