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“Excellent Hotel” 5 of 5 bubbles
Review of SKYCITY Grand Hotel

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SKYCITY Grand Hotel
Ranked #3 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Thornton, Australia
Level Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed 24 November 2013

We stayed here for 2 nights in October 2013, Beautiful hotel & ambience, from checking in to out staff all very friendly & helpful. Package included tickets to sky tower which is wonderful what an amazing view went before dusk & stayed til dark an experience not to be missed. Our room on the 19th floor had a great view overlooking, it & it was lit up pink for breast cancer, very pretty. Beds absolutely beautiful & comfy good size room & nice bathroom . Ate over the road at Rebo in the Sky City Casino, very handy as arrived late. Good buffet breakfast included in package also. Beautiful hotel would thoroughly recommend a stay here & glad we did. Handy to walk everywhere & a Countdown just around corner handy for us to stock up for our road trip.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lulu09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 26 November 2013
Dear Lulu09

Thank you for your recent review of The Grand Hotel.

I am delighted you enjoyed your stay with us and look forward to passing your feedback onto the team – we take real pride in looking after our guests.

We are certainly in a prime location in Auckland with the iconic SKY Tower on our doorstep.

Have fantastic time in New Zealand and we hope to welcome you back to The Grand Hotel in the future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,364 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (515)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
2 of 5 bubbles Reviewed 20 November 2013

Good things:
- Great location: close to casino, marts, restaurants, short walk to viaduct.
- Nice rooms: simple functional rooms
- Well stocked mini bar: slightly expensive but not far off minimart prices around here

Bad things:
- No housekeeping after 7pm. Maybe its a norm in New Zealand but paying $300NZD a night here and to be told my room cannot be serviced because there's no one left? What am I paying for? This greatly irked me although I had my towels changed I find it unacceptable at a highly rated hotel with slightly expensive rates.
- Twice my door was knocked on, to clean the room and to re-stock the minibar despite having a DO NOT DISTURB sign there.

I get a hotel to sleep, and to return to a comfortable room and my job/meetings/schedule demands me to sleep thru the afternoon before heading out. What am I supposed to do? Wake up in the morning or halfway through my sleep to get my bed made, linen changed, rubbish removed and room service remains picked up?

Room Tip: Please make sure they DO NOT DISTURB when you have a DO NOT DISTURB sign out. Ask for high floor fac...
See more room tips
  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank BryanHuangPFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 26 November 2013
Dear BrassBryan

Thank you for reviewing The Grand Hotel following your recent stay with us.

Please accept my sincere apologies for the inconveniences you experienced during your stay with us. This is certainly not the high level of service we take pride in and rest assured your feedback has been discussed by our management team and shared with the their respective teams as a training tool.

We do hope to welcome you back to The Grand Hotel – please contact me directly prior to your stay and I am certain we will meet if not exceed your expectations.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
4 of 5 bubbles Reviewed 19 November 2013

We had two nights at Skycity Grand Hotel after driving around the North Island for 4 days. It was a great location to walk to most things. Across the road from the Sky Tower, we spent our last afternoon there taking in the view and then having a coffee in their coffee shop while looking back at our photos from our trip.
The restaurants are great with an awesome atmosphere, Federal Street Deli was a favourite.
The room was very clean and spacious and we had a beautiful room of the harbour.
We really enjoyed our stay at Skycity and would definately stay again.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 26 November 2013
Dear Emma B

Thank you for your recent review of The Grand Hotel.

It’s lovely to hear that you enjoyed your stay with us and I will pass your feedback onto the team.

We are in the process of refurbishing our rooms with the first floor now complete and welcome you to have a look at our website for all the details.

We look forward to welcoming you back to The Grand Hotel.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

The hotel is located in the Sky City complex in downtown Auckland, right next to the Sky Tower and Sky City Casino. The harbor, with access to ferries, a maritime museum and many restaurants is a five minute walk, downhill, a little longer up hill back to the hotel. The room had modern decor, a picture window view of the city and a very comfortable king size bed.
We were able to walk to the nearby art museum and had a great dinner at the top of the Sky Tower. We did not take advantage of the Sky Walk or the jump from the tower and left those adventures to the younger generation.

Room Tip: Ask for a higher floor to enjoy the view, especially sunset.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1Vegas2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Manager at SKYCITY Grand Hotel, responded to this review, 4 March 2014
Dear 1Vegas2008,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel. It was great to read your comments, and I was pleased to hear you enjoyed your stay with us.

We would love to welcome you back to the hotel, so if you are ever back in Auckland please get in touch with me directly so that I can arrange your reservation for you.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saltash, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

We booked this through Expedia and thought we we're staying in the Skycity hotel, but when we arrived we were upgraded to the Grand.
Hotel is centrally located and is a good base. We only stayed the one night before flying out to Canada, so didn't get to use all the facilities. But the hotel is very modern and all the rooms of an excellent quality.
We had planned on getting the Airbus express back to the airport, but it is quite a long walk downhill to the bus stop, so we booked a shuttle service through the concierge which was only $5 more expensive than the bus and it was door to door, so much more convenient.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Trippy7606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 19 November 2013
Dear Trippy7606

Thank you for reviewing your experience at The Grand Hotel.

I am happy that you had an enjoyable stay with us and delighted to hear that our concierge team looked after you, saving you an unnecessary walk to the bus stop!

I trust you had a safe flight home and we hope to welcome you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Appledore, Devon, England
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 November 2013 via mobile

Many facilities on site or across street, including two funky restaurants - the Federal street Deli and the Depot. Many other restaurants not visited. Very well appointed rooms with space, very comfortable mattresses and thick towels

Stayed November 2013, travelled as a couple
Helpful?
Thank chris36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 19 November 2013
Dear Chris36

Thank you for your recent review of The Grand Hotel.

We are very fortunate to have such a wide selection of eateries surrounding us with another due to open in the near future – there is definitely something to suit everyone.

We hope to have the opportunity to welcome you back to The Grand in the future and trust you had a safe flight home.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

We were not expecting that much from the hotel due to previous impressions gained from SkyCity. They did not used to have much of a dress standard there and it really made the place look cheap and nasty. Now they have imposed some standards for the guests and the new grand Hotel is great. The breakfast was truly exceptional (we stay at 5 star a lot and this was one of the best we have come across). The room was a good size but I would recommend paying the extra for the harbour views if you want something to look at other than the hotel across the street.

Service was very good and the room was spotless. Access to the SKyCity casino and restaurants gave us so many options for food and entertainment and the proximity to the city centre gave us all the shopping we wanted.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StuartP52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 19 November 2013
Dear Stuart P

Thank you for reviewing The Grand Hotel following your recent stay with us.

I am so pleased you enjoyed your stay with us and I will pass your positive comments about our breakfast onto The Terrace team – they love to hear feedback from our guests.

We have just completed renovating our first floor. The rooms look spectacular and can be viewed on our website.

We look forward to welcoming you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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