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SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Tauranga, New Zealand
Level Contributor
5 reviews
“Fantastic!”
Reviewed 1 April 2014

Fantastic place to stay. Quick and easy check-in/out. Friendly, helpful staff. Room was clean, very spacious & the bed was very comfortable & big! View was awesome, especially at night. We ordered room service for dinner and it was superb! Fabulous location. Will definitely be staying again and would absolutely recommend to anyone looking to stay here.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxy1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 6 April 2014
Dear Roxy1971

Thank you for reviewing your recent stay at The Grand Hotel.

I was delighted to read your feedback. We love to read comments such as yours and I look forward to passing them onto the teams.

Thank you for recommending The Grand Hotel and we look forward to welcoming you back in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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2,432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (526)
Date | Rating
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English first
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 March 2014 via mobile

Friendly check in and out. Clean rooms, very reasonably priced mini bar, comfortable bed and spacious rooms. Great location!! My only let down was perhaps that the shower needs a better grout cleaner or perhaps a touch up as the brown spots let down an otherwise spotless room.

Stayed March 2014, travelled as a couple
Helpful?
Thank Clare C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 6 April 2014
Dear Clare C

Thank you for reviewing your recent stay at The Grand Hotel.

I am so pleased to read your comments about the team – they love to read feedback from our guests and I look forward to passing it on.

I do apologise that the shower area needed attention in your otherwise spotless room. Please don’t hesitate to contact me with your room details and I will ensure it is attended to immediately.

I look forward to hearing from you and we look forward to your next stay at The Grand Hotel.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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Devon
Level Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 29 March 2014

After being in a cabin for seven weeks, we really appreciated our spacious room with its modern and well-appointed shower room. Staff at the hotel were very friendly and helpful, and on our last day suggested we use the showering facilities in the excellent hotel gym/indoor pool area ahead of our evening flight to London.

From the hotel it is a fairly easy walk to Auckland's delightful harbour, although several other big hotels are closer. At the time of our visit roadworks were taking place outside the hotel, which caused some minor inconvenience.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LovetotravelDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 6 April 2014
Dear LovetotravelDevon

Thank you for reviewing your recent stay at The Grand Hotel.

I am delighted you enjoyed your stay with us after your cruise. The Grand Hotel is in an ideal location in the city with everything on its doorstep and a short walk to the harbour.

I understand that work outside can be at times inconvenient. However it is due to finish in May of this year and once complete the pedestrian friendly area will look fantastic and be a welcomed change.

I do hope that you had a safe journey back to London and you have the opportunity to return again in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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Chelmsford
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 27 March 2014

We started our 4 week tour with 3 nights at the Sky City after arriving at Auckland at 7am in the morning. Our driver from the airport was very helpful and helped us negotiate early entry into our room. Check in time is usually 3pm but the receptionist at the hotel was very helpful and we were allowed to go to our room at 10.30am. We had a quick coffee and then checked in without any fuss, well done driver and reception staff. We were also given complimentary entry to the Sky Tower, a must if you a visiting Auckland, it is the tallest building in the southern hemisphere.

The hotel is located close to the waterfront and is central to just about everywhere you want to be.

Breakfast was excellent, if a little expensive, but this was a recurring theme during our stay in NZ. I would say this was one of the best breakfasts we had during our entire stay.

The room was clean and well appointed and the beds were extremely comfortable. We found the hotel to be well maintained and the staff were all very efficient and friendly.

Luckily we didn't pick up our car until the day we left Auckland because I'm not sure we would have found the way into the hotel had we had a car, there are extensive roadworks going on outside and the entry is not that obvious.

We do not gamble so did not use the in house casino.

We ate out on the 3 nights that we were in Auckland and thanks again to our driver from the airport we went all 3 nights to the same restaurant, the Lord Nelson. It is a 5 minute walk from the hotel and the food is delicious, plentiful and reasonably priced. This was a real find, hence our eating here 3 times during our stay. Thank you again driver. If you saw there restaurant from outside you might dismiss it, don't.

Room Tip: Eat out at the Lord Nelson, a 5 minute walk from the hotel, excellent.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 6 April 2014
Dear Kevinsteer

Thank you for reviewing your recent stay at The Grand Hotel. I am delighted you enjoyed your stay with us.

I am pleased that the team were able to check you in early after your long flight and you were able to relax in our new beds – they are so comfy!

The work taking place outside the hotel is due to finish in May of this year and once complete the pedestrian friendly area will look fantastic and be a welcomed change.

I do hope that you enjoyed the remainder of your trip to New Zealand and you have the opportunity to return again in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
272 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 26 March 2014 via mobile

This is a very smart hotel right alongside the Sky Tower and the casino in a busy part of the city about half a mile walk from the ferry terminal. Rooms are spacious, clean with a good bathroom ours looking toward the tower. Breakfast in Gusto's was very good with freshly baked pastries as a treat. One night we went to the Grill by Sean Connolly restaurant and had one of the best meals of our round the world trip. The concierge was very helpful and he managed to get us a table in the restaurant at the top of the tower too. The pool is small but useful. All the circular tour buses depart outside. I would stay here again.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 27 March 2014
Dear Graham P

Thank you for taking the time to review your stay with us. I was delighted to read that you had an enjoyable stay.

Gusto at the Grand is our newest restaurant at SKYCITY - joining over 20 other restaurants and bars within the complex. It is Italian inspired, and headed up by Sean Connelly - who also runs The Grill in the Grand Lobby.

Thank you for your feedback about our concierge - I will be sure to pass your comments on to them - they love receiving feedback such as yours!

Thank you again for your feedback, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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Auckland Region, New Zealand
1 review
Reviewed 25 March 2014

We spent one night here to celebrate my birthday and wedding anniversary. We got the Baby Grand package which included room, valet, chamagne and chocolate. The room was lovely and the bed was amazing and comfortable. Hotel staff were nice and the deck area was really nice. we took our bottle of bubbles there and drank it on the deck. The restaurants surrounding the hotel were amazing! Must try Depot and Federal st Deli if you stay here!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natasha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 26 March 2014
Dear natasha s,

Thank you for taking the time to write about your experience with us at SKYCITY Grand Hotel.

Congratulations on your anniversary, and a belated happy birthday - thank you for choosing to celebrate these special occassions with us!

I was delighted to hear you had an enjoyable stay with us - I agree - Federal Deli and Depot are a must try when staying at SKYCITY.

Thank you again for your feedback - we look forward to welcoming you both back again soon!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spotsylvania, Virginia
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 March 2014

Great starting point for a visit to NZ, easy walking to all CBD attractions and lots of great restaurants within a few blocks. City bus stop less than one block away and concierge very helpful. If we ever get back to Auckland I'd certainly stay here. Very good breakfast buffet.

Room Tip: There is a disco/bar on the 6th floor, try to avoid proximity to it. Remodeling was underway in lob...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jall55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 26 March 2014
Dear jall55,

Thank you for taking the time to post comments about your stay with us at SKYCITY Grand Hotel.

I have passed your comments on to the concierge team - they love receiving feedback such as yours. Our guests are spoilt for choice when staying with us - we have over 20 restaurants and bars within the complex - and they are all very popular.

Gusto, where you had breakfast is our newest restaurant - headed up by Sean Connolly, who is also behind The Grill, also in the hotel lobby.

Thank you again for your feedback, it is much appreciated. We look forward to welcoming you back to Auckland and Skycity sometime in the near future.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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