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“Fantastic Location near great restaurants”

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SKYCITY Grand Hotel
Ranked #4 of 65 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed 6 April 2014

This is my second stay at SCG and knowing how well things went last time, none of the other properties really caught my eye when planning this trip. A lot has changed in the past 6 months, including the opening of 3 new restaurants. The rooms are modern, minimalist, and housekeeping was excellent. Its rare to find a hotel pool actually long enough to swim laps. Do wish the hot tub were a little warmer, though. The spa was fantastic. My only criticism is the choice of bedding -- rather than a fully enclosed duvet (zip up or tie-off) the insular layer is simply between 2 sheets. If you toss and turn at all you may find yourself cuddling up with the scratchy middle layer which seems to me should really be completely covered. Should be an easy thing to fix.

Room Tip: A room on the Federal street side should give you a great view of the skytower
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  • Stayed: April 2014, travelled as a couple
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Thank SillyGringa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 April 2014

Dear Pagoprincess

Thank you for reviewing your recent stay at The Grand Hotel, I am delighted you enjoyed your stay with us.

You are quite right; so much has changed at SKYCITY over the past 6 to 12 months with many new exciting ventures taking place. We have a number of new restaurants across site, a new lobby area and new rooms at The Grand Hotel and a work underway for a new pedestrian friendly area outside both hotels – exciting times!

Feedback is extremely important to us and I will definitely ensure that the relevant teams receive your comments regarding the spa pool and bedding – thank you for these.

We look forward to welcoming you back in the near future. Please contact me directly before your arrival and I will be more than happy to make your booking for you.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

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1,367 - 1,373 of 2,546 reviews

Reviewed 4 April 2014

We stayed one night at the Skycity Grand and everything was perfect. The room was clearly very new and quite comfortable. It was a bit odd that the two beds in the double room were of different sizes–instead of the typical two queens or double beds, they put in one queen and a single, but it wasn't a problem for us. It really does feel like the 5 star hotel it claims to be, even with such a reasonable price.
Everyone we encountered was friendly and service was impeccable. The facilities (pool and gym) were great, though a bit small so I imagine at a busier time they might get a bit crowded.
I think the main selling point of the hotel, however, is it's ideal location. You are right in the middle of downtown Auckland and everything is just steps from your door. To get to the harbor is just a quick 5-10 minute walk and there are tons of shops and restaurants nearby as well. We only had one full day to cram in basically all of Auckland and the Skycity Grand was the perfect base to do that from.

Stayed: April 2014, travelled with family
Thank friendofjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 April 2014

Dear lucygertrudis

Thank you for reviewing your recent stay at The Grand Hotel, I am delighted you enjoyed your stay with us.

Excellent customer service is of paramount importance to SKYCITY and I would like to thank you for taking the time to provide your feedback - it is always a pleasure to read comments such as yours about our team.

We have recently commenced a full refurbishment of our rooms and following feedback similar to yours, we now have 2 double beds in our new refurbished twin rooms. The rooms look wonderful with full details and images on our website.

We look forward to welcoming you back in the near future. Please contact me directly before your arrival and I will assist with your booking and ensure you experience our new rooms.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

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Reviewed 1 April 2014

Fantastic place to stay. Quick and easy check-in/out. Friendly, helpful staff. Room was clean, very spacious & the bed was very comfortable & big! View was awesome, especially at night. We ordered room service for dinner and it was superb! Fabulous location. Will definitely be staying again and would absolutely recommend to anyone looking to stay here.

  • Stayed: March 2014, travelled on business
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Thank Roxy1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 April 2014

Dear Roxy1971

Thank you for reviewing your recent stay at The Grand Hotel.

I was delighted to read your feedback. We love to read comments such as yours and I look forward to passing them onto the teams.

Thank you for recommending The Grand Hotel and we look forward to welcoming you back in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

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Reviewed 30 March 2014 via mobile

Friendly check in and out. Clean rooms, very reasonably priced mini bar, comfortable bed and spacious rooms. Great location!! My only let down was perhaps that the shower needs a better grout cleaner or perhaps a touch up as the brown spots let down an otherwise spotless room.

Stayed: March 2014, travelled as a couple
Thank cmc80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 April 2014

Dear Clare C

Thank you for reviewing your recent stay at The Grand Hotel.

I am so pleased to read your comments about the team – they love to read feedback from our guests and I look forward to passing it on.

I do apologise that the shower area needed attention in your otherwise spotless room. Please don’t hesitate to contact me with your room details and I will ensure it is attended to immediately.

I look forward to hearing from you and we look forward to your next stay at The Grand Hotel.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

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Reviewed 29 March 2014

After being in a cabin for seven weeks, we really appreciated our spacious room with its modern and well-appointed shower room. Staff at the hotel were very friendly and helpful, and on our last day suggested we use the showering facilities in the excellent hotel gym/indoor pool area ahead of our evening flight to London.

From the hotel it is a fairly easy walk to Auckland's delightful harbour, although several other big hotels are closer. At the time of our visit roadworks were taking place outside the hotel, which caused some minor inconvenience.

  • Stayed: March 2014, travelled as a couple
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Thank LovetotravelDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 April 2014

Dear LovetotravelDevon

Thank you for reviewing your recent stay at The Grand Hotel.

I am delighted you enjoyed your stay with us after your cruise. The Grand Hotel is in an ideal location in the city with everything on its doorstep and a short walk to the harbour.

I understand that work outside can be at times inconvenient. However it is due to finish in May of this year and once complete the pedestrian friendly area will look fantastic and be a welcomed change.

I do hope that you had a safe journey back to London and you have the opportunity to return again in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

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Reviewed 27 March 2014

We started our 4 week tour with 3 nights at the Sky City after arriving at Auckland at 7am in the morning. Our driver from the airport was very helpful and helped us negotiate early entry into our room. Check in time is usually 3pm but the receptionist at the hotel was very helpful and we were allowed to go to our room at 10.30am. We had a quick coffee and then checked in without any fuss, well done driver and reception staff. We were also given complimentary entry to the Sky Tower, a must if you a visiting Auckland, it is the tallest building in the southern hemisphere.

The hotel is located close to the waterfront and is central to just about everywhere you want to be.

Breakfast was excellent, if a little expensive, but this was a recurring theme during our stay in NZ. I would say this was one of the best breakfasts we had during our entire stay.

The room was clean and well appointed and the beds were extremely comfortable. We found the hotel to be well maintained and the staff were all very efficient and friendly.

Luckily we didn't pick up our car until the day we left Auckland because I'm not sure we would have found the way into the hotel had we had a car, there are extensive roadworks going on outside and the entry is not that obvious.

We do not gamble so did not use the in house casino.

We ate out on the 3 nights that we were in Auckland and thanks again to our driver from the airport we went all 3 nights to the same restaurant, the Lord Nelson. It is a 5 minute walk from the hotel and the food is delicious, plentiful and reasonably priced. This was a real find, hence our eating here 3 times during our stay. Thank you again driver. If you saw there restaurant from outside you might dismiss it, don't.

Room Tip: Eat out at the Lord Nelson, a 5 minute walk from the hotel, excellent.
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  • Stayed: February 2014, travelled as a couple
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Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 April 2014

Dear Kevinsteer

Thank you for reviewing your recent stay at The Grand Hotel. I am delighted you enjoyed your stay with us.

I am pleased that the team were able to check you in early after your long flight and you were able to relax in our new beds – they are so comfy!

The work taking place outside the hotel is due to finish in May of this year and once complete the pedestrian friendly area will look fantastic and be a welcomed change.

I do hope that you enjoyed the remainder of your trip to New Zealand and you have the opportunity to return again in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

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Reviewed 26 March 2014

This is a very smart hotel right alongside the Sky Tower and the casino in a busy part of the city about half a mile walk from the ferry terminal. Rooms are spacious, clean with a good bathroom ours looking toward the tower. Breakfast in Gusto's was very good with freshly baked pastries as a treat. One night we went to the Grill by Sean Connolly restaurant and had one of the best meals of our round the world trip. The concierge was very helpful and he managed to get us a table in the restaurant at the top of the tower too. The pool is small but useful. All the circular tour buses depart outside. I would stay here again.

Stayed: March 2014, travelled as a couple
1  Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 27 March 2014

Dear Graham P

Thank you for taking the time to review your stay with us. I was delighted to read that you had an enjoyable stay.

Gusto at the Grand is our newest restaurant at SKYCITY - joining over 20 other restaurants and bars within the complex. It is Italian inspired, and headed up by Sean Connelly - who also runs The Grill in the Grand Lobby.

Thank you for your feedback about our concierge - I will be sure to pass your comments on to them - they love receiving feedback such as yours!

Thank you again for your feedback, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland Central
#1 Green Hotel in Auckland Central
#2 Spa Hotel in Auckland Central
#3 Luxury Hotel in Auckland Central
#3 Romantic Hotel in Auckland Central
#5 Family Hotel in Auckland Central
Price Range: £131 - £304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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