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“Great place to stay, handy location, package deals vary”

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SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Auckland Region, New Zealand
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great place to stay, handy location, package deals vary”
Reviewed 3 May 2014

Have stayed here a few times, usually on a 'book in advance' deal. Had the baby grand package twice, the first time amazing and great room on the 19th floor. The second on the 9th floor which was not such a good room and disappointing after my first experience so I wouldn't go for that package again. The breakfast has been changed to the gusto restaurant which is good but no where nearly as good as it was before.
I love the lap pool and this is one of the reasons I keep going back.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank jeas47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 4 May 2014
Dear jeas47,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you stay with us often - thank you for choosing to come back to stay with us.

I was disappointed to read your comments about the package you stayed on, and I welcome you to contact me directly, so that I can look into this in more detail.

Thank you again for your feedback, and we look forward to welcoming you back again soon.


Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
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2,430 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (525)
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English first
Narre Warren, Australia
Level Contributor
76 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 May 2014

We checked in for two nights in a large, clean and comfortable room. Check in was friendly and efficient, and the valet parking was trouble free. The range of restaurants was outstanding as was the service provided. Free fast wifi was also provided. The location is excellent in the heart of the city, with a variety of restaurants and shops within walking distance. Would recommend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank kevinmeryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 4 May 2014
Dear kevinmeryl,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us and that you found our staff friendly and efficient.

Thank you again for your feedback, we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pigeon Bay, New Zealand
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 May 2014

I regularly stay here and it is really the only Auckland hotel offering a great dining precinct right on its doorstep. The world class restaurants are a destination in their own right. Recently renovated, the rooms now feel very spacious contemporary and very comfortable. Free wifi which should be offered by all hotels great mini bar selection and attentive staff.

Room Tip: Harbour view rooms and suites great at sunset when the city lights up. Depot for lunch is great. Mas...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJFarnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 4 May 2014
Dear CJF101,

Thank you for taking the time to write about your stay at SKYCITY Grand Hotel.

I was pleased to read you had an enjoyable stay, and made use of the complimentary wifi that we offer - we believe this is a necessity for travellers now, and are pleased that we at SKYCITY are able to offer this complimentary service to all of our guests.

We have over 20 restaurants and bars within the SKYCITY complex, many of them award winning - we are proud to have them as part of SKYCITY, and this offers so much choice to our guests. I was also pleased that you found the minibar selection to be great and that our staff were attentive and offered great service.

Thank you again for your feedback, we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 May 2014

This hotel is pure class located in the best part of Aukland. The service received was of 5-star quality, the staff were fantastic. In fact upon check-in within the first 5 minutes we needed help activating our global roaming and the very helpful receptionist (Sumit his name was) helped find the number of Telstra and even called on our behalf! We stayed on the 12th floor with views of the city/mountains/lake/sky tower which was stunning. We could see the people doing the sky jump from the top of the tower.

The hotel swimming pool was a favourite of mine, never have I seen a 25m lap pool inside a hotel, it is better than most local swimming pools! The gym was excellent with the best equipment money can buy. Also features an excellent spa and sauna.

As the hotel is located as part of the Sky City complex, you don't really have to go outside if it is raining, everything is connected by bridges (on level 3 & 5) where you can have access to many café's restaurants and the casino.

Room Tip: - Stay on the highest floor possible, the views are worth the extra money - Make sure you visit the...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ValFleur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 4 May 2014
Dear ValFleur,

Thank you for taking the time for reviewing your stay with us at SKYCITY Grand Hotel.

I was delighted to read that you had an enjoyable stay with us, and that you were on the receiving end of fantastic customer service from Sumit - I will be sure to pass your comments on to him. We pride ourselves on outstanding customer service, so I was pleased to read that we delivered this to you.

The lap pool and spa/sauna are fantastic aren't they? We have over 20 restaurants and bars witin the SKYCITY Complex - so much to choose from.

Thank you again for your feedback - we look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morrinsville, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

The hotel is right in the city. Our room had views of the harbour which looked awesome at night. When we entered our room we had a bottle of bubbles and yummy chocolates waiting for us. Everybody who works here is friendly and helpful. Was an awesome experience and will definitely be staying here again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shaz8319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 6 May 2014
Dear shaz8319,

Thank you for your lovely comments about your stay with us at SKYCITY Grand Hotel.

I was pleased to read your feedback, and will be sure to pass your feedback about the team, on to them.

Thank you again, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014

The hotel is situated at the heart of the city. The best shopping experience is nearby, you can walk all the way. Auckland's favorite attraction is part of the hotel in Sky Tower. The rooms are comfortable and food is nice. All in all a good experience.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vaibhavagarwal2906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 4 May 2014
Dear vaibhavagarwal2906,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

It was great to read that you had a "good experience" and that you found our rooms comfortable. We are situated right in the heart of the city, with everything in close walking distance from the hotel.

Thank you again for your feedback - we look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014 via mobile

The breakfast was absolutely a reason to come back, it truly was delicious with lots of variety. As my husband put it- there were four different types of salmon, all as delectable as the next. The roomwas fabulous with a great view, we were greeted with bubbles and a dessert platter. The pool and gym area are good with a sauna to relax in. What a great place to unwind!

Stayed June 2013, travelled as a couple
Helpful?
1 Thank Courtney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 4 May 2014
Dear Courtney B

Thank you for your lovely comments - I was pleased to hear that you had an enjoyable stay with us.

Gusto, our newest restaurant is one of my favourite places to have breakfast - many choices with the continental buffet, and the cooked a la carte menu is great too. The pastries are on offer are my weakness - there are so many to choose from!

Thank you again for your comments, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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