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SKYCITY Grand Hotel
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Reviews (2,711)
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All reviewssky towerpremium luxurybaby grand packagemacaroonsfederal streetharbour view roomnew zealandpillow menustar hotelvalet parkinglobby barthe heart of the citycentral locationrestaurants and barsbuffet breakfastlong flightqueen street
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Reviewed 4 May 2014

Couldn't have chosen a better spot to stay, in regards to location. Also happened to be one of the nicest rooms (chic, well-appointed) of our trip. Directly out our window was the sky tower, and we were five-minutes to the harbor. Arguably more business-like, we still found it a nice stay for our honeymoon. Note, this was MUCH better than their sister property, the Rendezvous.

Stayed: April 2014, travelled as a couple
1  Thank Countess_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 6 May 2014

Dear Countess_Nomad,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us. One comment I would like to clarify, is that the Rendezvous is not a sister property of ours, and is not part of the same hotel group as us. SKYCITY Grand is part of the SKYCITY Entertainment Group - we have two hotels here in Auckland - SKYCITY Hotel and SKCYITY Grand Hotel - both located within the same complex.

Thank you again for your feedback, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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Reviewed 3 May 2014

Have stayed here a few times, usually on a 'book in advance' deal. Had the baby grand package twice, the first time amazing and great room on the 19th floor. The second on the 9th floor which was not such a good room and disappointing after my first experience so I wouldn't go for that package again. The breakfast has been changed to the gusto restaurant which is good but no where nearly as good as it was before.
I love the lap pool and this is one of the reasons I keep going back.

  • Stayed: April 2014, travelled as a couple
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1  Thank jeas47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 May 2014

Dear jeas47,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you stay with us often - thank you for choosing to come back to stay with us.

I was disappointed to read your comments about the package you stayed on, and I welcome you to contact me directly, so that I can look into this in more detail.

Thank you again for your feedback, and we look forward to welcoming you back again soon.


Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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Reviewed 3 May 2014

We checked in for two nights in a large, clean and comfortable room. Check in was friendly and efficient, and the valet parking was trouble free. The range of restaurants was outstanding as was the service provided. Free fast wifi was also provided. The location is excellent in the heart of the city, with a variety of restaurants and shops within walking distance. Would recommend.

  • Stayed: May 2014, travelled as a couple
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1  Thank kevinmeryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 May 2014

Dear kevinmeryl,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us and that you found our staff friendly and efficient.

Thank you again for your feedback, we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

I regularly stay here and it is really the only Auckland hotel offering a great dining precinct right on its doorstep. The world class restaurants are a destination in their own right. Recently renovated, the rooms now feel very spacious contemporary and very comfortable. Free wifi which should be offered by all hotels great mini bar selection and attentive staff.

Room Tip: Harbour view rooms and suites great at sunset when the city lights up. Depot for lunch is great. Masu Japanese restaurant one of my favorites, The Grill and Gusto also exceptionally good!
  • Stayed: April 2014, travelled as a couple
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1  Thank CJFarnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 May 2014

Dear CJF101,

Thank you for taking the time to write about your stay at SKYCITY Grand Hotel.

I was pleased to read you had an enjoyable stay, and made use of the complimentary wifi that we offer - we believe this is a necessity for travellers now, and are pleased that we at SKYCITY are able to offer this complimentary service to all of our guests.

We have over 20 restaurants and bars within the SKYCITY complex, many of them award winning - we are proud to have them as part of SKYCITY, and this offers so much choice to our guests. I was also pleased that you found the minibar selection to be great and that our staff were attentive and offered great service.

Thank you again for your feedback, we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

This hotel is pure class located in the best part of Aukland. The service received was of 5-star quality, the staff were fantastic. In fact upon check-in within the first 5 minutes we needed help activating our global roaming and the very helpful receptionist (Sumit his name was) helped find the number of Telstra and even called on our behalf! We stayed on the 12th floor with views of the city/mountains/lake/sky tower which was stunning. We could see the people doing the sky jump from the top of the tower.

The hotel swimming pool was a favourite of mine, never have I seen a 25m lap pool inside a hotel, it is better than most local swimming pools! The gym was excellent with the best equipment money can buy. Also features an excellent spa and sauna.

As the hotel is located as part of the Sky City complex, you don't really have to go outside if it is raining, everything is connected by bridges (on level 3 & 5) where you can have access to many café's restaurants and the casino.

Room Tip: - Stay on the highest floor possible, the views are worth the extra money - Make sure you visit the swimming pool!
  • Stayed: April 2014, travelled as a couple
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1  Thank ValFleur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 May 2014

Dear ValFleur,

Thank you for taking the time for reviewing your stay with us at SKYCITY Grand Hotel.

I was delighted to read that you had an enjoyable stay with us, and that you were on the receiving end of fantastic customer service from Sumit - I will be sure to pass your comments on to him. We pride ourselves on outstanding customer service, so I was pleased to read that we delivered this to you.

The lap pool and spa/sauna are fantastic aren't they? We have over 20 restaurants and bars witin the SKYCITY Complex - so much to choose from.

Thank you again for your feedback - we look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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