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“Great Room and Location”

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SKYCITY Grand Hotel
Ranked #4 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Auckland Region, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Room and Location”
5 of 5 bubbles Reviewed 15 June 2014

We arrived on Sunday 1st June it was very busy. We had valet parking and cars were all the way out to Federal Street. As I checked in my husband waited in the car for no more than 5 minutes - concierge had him sorted out very quickly. We were lucky to have a Premium Harbour view room on the 17th Floor. Wow it was fantastic, view great, comfortable bed and so quite. Had a great stay as location very central. On checkout the gentleman at reception was so helpful and pleasant. The doorman what a friendly guy on both checkin and checkout. Had a laugh with them both and they are an asset to The Grand as they are your first point of contact.
We will definately be back awesome place to stay.

Room Tip: The higher floors are very quite and harbour views are a must.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FATCAT14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 17 June 2014
Dear FATCAT14

Thank you for your recent review of The Grand Hotel and thank you for your positive feedback. It was a pleasure to read and I look forward to passing it onto the team and in particular to our wonderful commissionaires – aren’t they marvellous!

The team look forward to welcoming you back in the very near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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2,408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (521)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Florida City, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2014

We stayed here in late may and were lucky enough to be upgraded to a wonderful one-bedroom unit with unbelievable views of Auckland Harbour. Incredible value and great location (5 minute walk to the harbour and viaduct ). The hotel is renovated brand new - there were even builders there tidying up some odds and ends during our stay. Levels of service was awesome and reception staff are well trained, david booked a day tours for us which was also a amazing experience.our overall trip was superb thanks to all and your services . Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nikrockers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, 17 June 2014
Dear nikrockers

Thank you for your recent review of The Grand Hotel.

I am so pleased you enjoyed your stay with us and I will take pleasure in passing on your feedback to the team – they love to hear what our guests have to say.

We have completed 5 floors of the hotel with the next refurbishment phase already planned – the rooms look wonderful and we have received great feedback about them.

I do hope you enjoyed the rest of your stay in New Zealand and we hope to welcome you back in the future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

We stayed at the Skycity Grand to celebrate our wedding anniversary, the package we booked was the 'Baby Grand' which included valet parking, late check out, breakfast, chocolate and a bottle of bubbles. The room was very nice and the hotel location was fantastic - we managed to pop down to a couple of the restaurants on Federal Street for dinner and drinks.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntipodeanAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 9 June 2014
Dear AntipodeanAnn,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you chose to stay with us to celebrate your anniversary. The Baby Grand package is one of our most popular packages - great for a celebration!

I am glad that you had an enjoyable stay, and we look forward to welcoming you back again soon - perhaps to celebrate another special occassion!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

Stayed 2 nights, 3 days apart. First bedroom had no view and the bathroom was designed as a semi wet room which unfortunately didn't work as shower water didn't drain to a central gulley but bypassed it and flooded wash basin area. 2nd bedroom was smaller but better located with street views. Porters on both occasions hung around waiting for tips after delivering cases to room. Food was disappointing. Well positioned for Sky Tower but otherwise disappointing. Good buffet breakfast.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeAbbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 9 June 2014
Dear MikeAbbott,

Thank you for taking the time to provide feedback about your stay with us.

I was disappointed to read your comments about your stay, and would welcome you to contact me directly, with some further information, so that I can delve deeper in to your comments.

Thank you,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz




Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 6 June 2014

This is our first time to Auckland. After reviewing the trip advisor comments we decided to stay in this SkyCity grand hotel for location and the view of the sky tower. We didn't book the harbour view as they are not available. When we arrived this afternoon to checkin. The reception sent us to level 8 with no view at all. The room is small and is right opposite to another building and I can see the people inside and same as them. We were totally disappointed and asked for room change. When I called the reception. They said they have to ask the duty manager. We have waited for 15 mins and my husband ended up went back downstairs to the lobby and finally the room got change to higher level but still looking at another building. They said everything is fully booked and nothing they can do. Ok we accept the room. The other main reason we booked this hotel is the choice of pillows as my husband has back pain. When I called up housekeeper, they said they don't have the memory foam pillow available. When I said my husband needs one because of back pain. They then send a low level fluffy pillow. I was totally disappointment with their service. It took at least 3 minutes for someone to pick up the phone and at the end of the day you didn't get what you want. It is not worth paying nearly $300 a night for a so called 5 star hotel. I can find somewhere much cheaper like Stanford and Langham.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Woo_ying730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 9 June 2014
Dear Woo_ying730,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel.

I was disappointed to read your comments about your stay and your experience regarding the harbour view.

Our harbour view rooms are our most popular, and do sell quite quickly, particularly on weekeings. I note that the team were able to move you to a room on the 21st floor for your stay. Unfortunately the hotel was full this past weekend, and we had no alternative harbour view rooms available for you to move to.

Thank you again for your comments.

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gisborne, New Zealand
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

I've never been daring enough to book a mystery hotel on Wotif before but $179 a night for a five-star hotel in central Auckland seemed like a good deal and not too much of a risk to take. When I discovered our surprise hotel for our mother-daughter get away was the Sky City Grand Hotel I was pretty chuffed.
The entrance was indeed grand with an impressive revolving door, attentive smiling doormen rushing out to relieve us of our heavy bags and charming reception people checking us in super efficiently so that within five minutes we were on the 15th floor, with a complimentary upgrade from a standard to a smart, newly-refurbished delux room. Sadly no view, $50 extra for that, but we had a lovely spacious tastefully-decorated room with comfy beds and a gorgeous stone tiled bathroom. There was even a personalised greeting on the huge flat screen TV, a welcome card on the bed and a bowl of crisp juicy apples. Nice touches.
Daughter luxuriated in a deep bubble bath, after which I spent a long time in the large glass-walled shower with an extravagant monsoon rain head, something I always get excited about, coming from a rural rain water zone where showers trickle rather than pour down. There were quality toiletries and fluffy white towels galore.
Wrapped in our soft white velour Sky City robes and slippers we had a glass of bubbly before dressing up for drinks with daughter's old friends at The Depot, a trendy street-level bar, a one-minute lift trip away. We drank divine Central Otago Peregrine Pinot Gris and had extraordinarily generous, yummy complimentary plates of hummus and flat bread while listening to many hilarious tales of school and uni days.
Our dinner venue was a mere ten steps away at Masu, recently voted Auckland's top restaurant of the year.
The restaurant was humming and all the tables were full so we were seated at a long bar looking directly into the open kitchen where dozens of chefs were busy turning out plates that looked like works of art. It was a culinary theatre show.
We ordered sushi, dumplings, BBQ chicken and BBQ kingfish all of which seemed to explode with flavour. It was quite possibly the best food I have ever tasted.
We fell into sumptuous beds with the softest of pillows and finest linen, and slept deeply.
Sky City Grand Hotel, The Depot, Masu . . . a great combo for a get-away.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justine t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 9 June 2014
Dear Justine053,

Thank you for taking the time to review your stay with us at SKCYITY Grand Hotel.

The WOT Hotel can be a bit daunting - I like to know where I am staying, but the mystery of it is also quite exciting! I am pleased that we were the hotel that you booked!

It sounds like you and your daughter had a wonderful stay with us - thank you for all the wonderful comments you have made about the hotel - it is appreciated.

Masu and Depot - aren't they fantastic?! They are just two of the over 20 restaurants and bars we are lucky enough to have within the SKYCITY complex.

Thank you again for your comments, and we look forward to welcoming you back again soon!


Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portage, Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 June 2014

The SKYCITY Grand a Hotel is a very nice, but a bit pricey, hotel located in the heart of Aucklund. The hotel is close to many attractions including the Harbor and is probably the place to stay for those accustomed to upperclass hotel stays. The bed was great and the bathroom was very plush, with a private shower and a large separate tub. Also, the spa in the hotel was outstanding.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 9 June 2014
Dear Scott O,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us - the beds are very comfortable aren't they - we receive fantastic feedback about them!

Thank you again, and we look forward to welcoming you back again in the near future.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Auckland
#1 Business Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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