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“Pretty Good”

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SKYCITY Grand Hotel
Ranked #4 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Brisbane, Queensland, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pretty Good”
4 of 5 bubbles Reviewed 2 September 2014

Stayed 3 nights for business trip. The hotel is pretty good the rooms are newly renovated and are of a good standard. The only issue for e was that the beds were the type that joined together and it was a little uncomfortable, I spoke to reception and they moved me immediately.

The wifi is free and its available throughout the hotel and casino. there are lots of different food choices of varying themes and what I tried was pretty good.

The hotel was in an excellent location and I would definitely stop here again.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 2 September 2014
Dear Simon C,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us, and enjoyed the newly refurbished rooms. I was disappointed to read about your experience with the bed, but happy that our staff were able to assist you immediately with a new room.

Our complimentary WiFi, available throughout the hotel is a hit with all of our guests, as is the variety of restaurants and bars - we have over 20 to choose from!

Thank you again for your comments, and we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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2,408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (521)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
Hamilton
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 September 2014

A pretty excellent stay. Pretty flash for a couple of out of townies. Great valet service but parking was a little hectic at times usually in the early evening. Great gym, but loved the sauna, spa and in door swimming pool. Loads of towels too. Room very clean and modern, bath & shower blissful and I found the bed firm but comfy. Very handy access to casino and sky tower, and walking distances to other theatres, restaurants, bars etc. Only gripe was my robe had a rip in it..so apart from that a Grand Stay worthwhile.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Maxine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 2 September 2014
Dear Maxine M,

Thank you for your wonderful feedback! I was delighted to read that you had such an enjoyable stay and were able to make use of the amenities on offer at the hotel.

Valet parking is very popular, and does get busy at times but it is the most convenient method of parking when staying with us.

I do apologise for the issue with the bathrobe, and have addressed this with the Housekeeping Manager directly.

Thank you again for your lovely feedback - we do look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

We recently stayed here for our anniversary
They gave us a free room upgrade and service was exceptional
Cant wait to stay here again
The view and food was amazing. Faultless service. Wished we could have stayed longer

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 2 September 2014
Dear Ben A,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had such an enjoyable stay, and found our team's service to be exceptional - I will be sure to pass this feedback on to them.

Thanks again for the feedback, and we look forward to welcoming you back again soon, perhaps for the next celebration?

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 30 August 2014

Modern amenities and an excellent shower with good water pressure - a must! However disappointed that a hotel of this standard did not come with hotel slippers, despite having very comfy robes! Good gym, easy access to casino via airbridge, lots of food choices and very welcoming reception area. Would recommend.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TripItLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 31 August 2014
Dear TripItLover,

Thank you for taking the time to comment on your stay with us at SKYCITY Grand Hotel.

I was delighted to read that you had an enjoyable stay with us - the showers are wonderful aren't they? I do apologise regarding the slippers - these are available on request to all of our guests.

We have over 20 restaurants and bars, so our guests are spoilt for choice when making decisions about where to dine.

Thank you again for your comments, and we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peebles, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 August 2014

From the time we walked into the hotel till we left my daughter and I felt thoroughly spoilt.

The reception staff very friendly and the room was perfect, newly refurbished with everything in place for a great stay. The hotel itself is in a perfect situation and and I very much look forward to a return visit.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Aileen055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 31 August 2014
Dear Aileen055,

Thank you for taking the time to review your stay with us! I am so pleased that you and your daughter had a wonderful time whilst staying with us.

I will be sure to pass your comments on to the team - they love receiving feedback such as yours!

Thanks again, and we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 29 August 2014

My girlfriend and I stayed at The SKYCITY Grand hotel for one night.

The hotel is in a great location in the centre of the city, within walking distance of great restaurants, bars and the water front. We used the car park that is opposite the hotel and is $20 for 24 hours for hotel guests, which was very convenient and reasonable for a city centre car park.

The check-in procedure was fast, friendly and helpful. We booked for a "city view" room but for an extra $30 you can opt for a "water front" room. We booked a luxury king room which was just great!

The room was large and very clean. There was a large bathroom with shower and separate bath tub. A large wall mounted TV, with a large choice of channels and movies. A well stocked mini bar, Nespresso machine and free WIFI were also all included in the room.

The bed was massive and comfortable. We "ordered" lavender scented pillows from the pillow menu but unfortunately they brought us "The Belvedere" pillow instead!

Overall the hotel offers a really luxury service and we would have loved to have stayed another night. I would fully recommend a stay at this hotel, if staying in Auckland city.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Adamb1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 31 August 2014
Dear Adamb1984,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

Our location in the middle of Auckland Central means our guests have great accessibility to the whole city. I am glad that you found the self parking option offered convenient. We also offer valet car parking, which if you are going to use your car during your stay, is ideal. This is $35 for 24 hours.

Our harbour view rooms are our most popular - it's a great view isn't it?

I am glad that you found the room comfortable, and made use of all of the facilities we offer - the minibar is well stocked, isn't it? Great if you are just wanting a quick snack. I do apologise for the issue of the wrong pillow being delivered to your room, and have addressed this with the team concerned.

Thank you again for your wonderful comments, and we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 August 2014

I was on business and found this hotel to be in a very good location. An easy no drama stay with nice and friendly staff. Rooms were as expected, nice and comfortable. Whilst I like the idea of a mini bar, I just wish someone could invent a noiseless fridge, albeit this is the same in all hotels. Usually one can turn off the air-con but not so easily the fridge.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, 31 August 2014
Dear Gary R,

Thank you for your comments regarding your stay with us.

I was pleased to read that you had an enjoyable stay with us, and I will be sure to pass on your comments about our team to them - they love receiving feedback such as yours!

Our apologies for the noisy fridge - we have alerted maintenance to the issue, and I am sure they will be able to rectify the issue.

Thank you again for taking the time to comment on your stay, and we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Hotel Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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