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“Not so grand for a 5 star hotel”

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SKYCITY Grand Hotel
Ranked #4 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed 5 September 2010

Stayed o/n in a city view luxury room...the room was of decent size, however, for a 5 star hotel you would expect 5 star room amenities. The television was outdated. You would expect to have atleast newer kind of television such as LCD or Plasma but instead the old 21 inch tube tv. The toilet & shower is spacious altho' water from shower floods the rest of the toilet. There was no toothbrush/toothpaste or even 1 complimentary water which is expected from any 5 star hotel. I dont recall any sound system, they could have atleast change their ordinary bedside clock to those with radio already, which is common in most hotels overseas. Lastly, there isn't much to see and do at the lobby which is a shame and parking isn't free for hotel guest.

  • Stayed: September 2010, travelled as a couple
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2  Thank crb0906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,173 - 2,179 of 2,523 reviews

Reviewed 4 September 2010

Stayed for one night on a package (included bottle of methode, chocolates, valet parking and breakfast). If you combine the value of these items then effectively you are getting the room for $150 which is great value.

We were upgraded to a Harbour View room. Room was super-quiet, roomy and well laid out with a nice view over Auckland marina and Harbour Bridge. We got the concierge to make dinner reservations at Wine Chambers (had a great meal here and wine list is superb).

Breakfast was good, lots of variety and a chef to cook fresh omlettes or eggs to order. FOH was also awesome, excellent service all round.

Only (very) minor point is that the room still had a CRT TV. I've stayed in other rooms where they have upgraded to 32" LCDs so must just still to be done.

  • Stayed: September 2010, travelled as a couple
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1  Thank ZiggyNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2010

We live in the far north of New Zealand and are down in Auckland fairly regularly so have stayed in rather a lot of hotels! This is the first time I have written a review of one so it shows how much we've liked it. When we arrived, there were fire engines, police and ambulances surrounding the place and there was no way of driving in. They had stationed the concierge in an obvious spot at the road so you could ask him for help. We managed to stop and find out where we could go, he radioed another member of staff who met us at a gate and took our car and let us in. Turned out their whole electricity 'thing' for the hotel had 'exploded' so it was all a bit chaotic for them, but they dealt with us perfectly, under fairly unusual circumstances.
Check in people were nice and friendly. We were on the 19th floor over looking the city. The room was beautiful. Very tastefully decorated, lovely crisp bed linen on a superbly comfortable bed and a beautiful bathroom, incredibly well stocked minibar and great artwork on the walls. We came on the "Glamour Package" through "wotif" this is very reasonable and includes 2 free yummy cocktails from the bar. The bar area is nice and funky.
We very much enjoyed our stay so will stay here again next time.

  • Stayed: August 2010, travelled as a couple
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1  Thank LloydnLaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

Stayed at this hotel in Auckland. Is situated at the amazing Sky City, where you can even do bungy jumping. The service was good, but the hallways etc were a bit dirty, and our room had a lot of dust, which wasn't good for my hay fever. Location is great, can walk to quite a few tourist attractions from this place. Would recommend for other guests.

  • Stayed: February 2009, travelled as a couple
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Thank cokemannz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

Very clean, safe, friendly staff. Excellent location for people interested in the casino (directly across the road). The restaurants inside are rather expensive, but there are many cheaper ones nearby. There is a hop on/hop off tour bus of Auckland that stops across the street. The concierge Nick is very helpful and will connect you to tours - we went on a personal wine tour that also took us to the coast - he arranged it, and all we had to do was come downstairs and it was all done for us. Excellent!

  • Stayed: August 2010, travelled as a couple
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Thank marktoledoUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2010

quite a good hotel, no complaints, all in all quite good

  • Stayed: August 2010, travelled on business
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Thank Edwin11967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2010

Stayed one night on a package which included parking, wine, chocolates, cocktails and breakfast. We were upgraded to a suite which was absolutely wonderful - spacious, spotlessly clean, everything (and more) that you need. The staff were very friendly and helpful. The breakfast was superb, everything very fresh and well presented.

  • Stayed: August 2010, travelled as a couple
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Thank BMLNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Auckland Central
#1 Business Hotel in Auckland Central
#2 Spa Hotel in Auckland Central
#3 Romantic Hotel in Auckland Central
#3 Luxury Hotel in Auckland Central
#5 Family Hotel in Auckland Central
Price Range: £118 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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