The Hotel itself was amazing. Our room was clean and tidy with beautiful views. We booked a $209.00 package that included breakfast for two, which was delicious.
Unfortunately upon arrival at the hotel (which was just over an hour later than we had first intended) we had to wait for our room to be cleaned at 4.15pm in the afternoon when we had advised we would be arriving at 3.00pm. I also booked the room online with a debit card (eftpos) which caused so much hassle when it came to paying the bond on the room when we arrived. The man on reception gave the card back to me after a while and proceeded to click through the computer. I stood at reception for 10minutes while he clicked away. My partner then came up to reception and asked if there was a problem and the receptionist said "No I'm just waiting for the deposit," when he had just given my card back to me. Very stressful situation for 4.15pm in the afternoon. When checking out of the hotel, the woman receptionist then gave me my $500.00 bond back in $20.00 notes. That's 25 notes I had to try fit into my wallet. I was glad to get out of there. The staff were very helpful and efficient when we left a bag behind in our room. We phoned the hotel and they retrieved the bag straight away for us to pick up. The Hotel overall was superb, the best location. I would recommend to others for the quality of the hotel not the service of the staff.
- Official Description (provided by the hotel):
- Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more less
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- Also Known As:
- Sky City Hotel
- Skycity Grand Auckland
- Hotel Skycity Grand
- SKYCITY Grand Hotel Auckland, New Zealand