First things first - the location is excellent. Its right in the heart of the city, and one could walk to the bay area as well (10 mins). Its easy to find your way back to the hotel, as you only have to track the sky city tower!
The rooms were nice, and the amenities were great. If I remember right, it was cheaper than most other hotels in its star category, and so was value for money as well. We didnt eat at any of the restaurants, but did order from room service once. The food was ok (nothing great) but the surprising part was that they levied a 5% service charge.
The Casino is right in the complex, so it was a positive from that perspective. however, the service was nothing great. We realize that it was peak season and the hotel was full, so the staff may have been quite busy. However, we had made the mistake of not booking a car for our onward journey to Rotoroa and asked the concierge for help. He could not help us much, and finally we had to venture out into the city and book ourselves.
All in all, the hotel was quite nice. Good rooms, good ambiance and excellent locationMore