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Stamford Plaza Auckland
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Reviews (2,349)
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1,038
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All reviewsseparate toiletalbert streetvalet parkingroad workshigh tealobby bardeluxe roombuffet breakfastroom servicegood sizesky towercentral locationwould stay againlate checkcomfy bedper dayqueen st
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1,802 - 1,807 of 2,349 reviews
Reviewed 26 September 2012

Third time I have stayed here over the last 5 years, pleasant, clean and good location. Staff always helpful and the valet parking makes daily leaving of the hotel a breeze.

Because of its location and the US Business companions staying with me, we did not eat at the hotel but spent every night exploring Auckland with them as it was easy walking distance to the Viaduct and the Harbour end of Auckland

  • Stayed: July 2012, travelled on business
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Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded 1 October 2012

Hi AussieBallarat,

Thank you for taking the time to leave your positive comments for us about your most recent stay and thank you also for being so loyal over the years on your business trips to Auckland.

We're very pleased to hear that you have had consistently good service over the last five years. It is very encouraging for us to note that even through inevitable staff changes, we have been able to maintain the high quality of service that we are so proud of.

We hope to welcome you back to stay again soon.

Best regards,
Cheryln Goh
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2012

Our second stay at the Stamford this year and pretty similar experience. A great location for work and relaxing but still noisy - which isn't the hotel's fault but the construction site (ANZ tower) across Albert St started before 7am on Saturday morning ruining our lie in.
That said the cocktails in the hotel bar were yummy and something we will try again.
Pros - comfy bed, great bathroom, large room, nice lobby and friendly staff
Cons - minor gripes like no bathmat, still noticed dust on skirtings etc but generally very clean.

Room Tip: Ask for a room away from Albert Street.
  • Stayed: September 2012, travelled as a couple
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Thank nzweekender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded 26 September 2012

HI nzweekender,

Great to hear that you had another good experience staying with us this year!

We do apologise for the noise that was coming from the construction that is currently taking place across the road from us at the ANZ Tower, but as you rightly stated, unfortunately we don't have any control over that.

Thank you for letting us know about the minor flaws in your stay - we will be sure to pass your valuable feedback onto our Housekeeping team and be sure to keep a closer eye on the small details that often make or break our guests' stays.

That said, we're very pleased to hear that you enjoyed our cocktails in Knights Bar and that you found your stay in our rooms very comfortable.

We hope that you will make it back to stay with us for a third time before we farewell 2012!

Best regards,
Cheryln Goh
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2012

It is seldom you will find a hotel that offers such wonderful service combined with a high level of comfort and luxurious surroundings. On arrival the valet and concierge attention to detail, and obvious genuine desire to assist in every way, and the warm and friendly check in by the lovely reception staff is a precursor to a most enjoyable stay.The room was large and welcoming, spotless and provided all that we needed. The bathroom was great, lovely thick and fluffy robes, slippers and quality towels.
The breakfast in the restaurant was first class, selection of food to suit every need, euro and asian,once again the service unsurpassable.
First time we used the stamford, and it certainly will not be the last.

  • Stayed: September 2012, travelled as a couple
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1  Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded 24 September 2012

Hi patrick m,

We are absolutely thrilled that you so thoroughly enjoyed every aspect of your most recent stay with us!

As always, our staff make us the most proud when they are able to impact upon any of our guests during their stay - from the Front Office team who look after you from start to finish to our Housekeeping team who carefully arrange every aspect of your room to ensure the top quality and comfort during your stay and not forgetting our Food & Beverage team, who lovingly create all the various dishes and restaurant atmosphere that is showcased every day in our Knights On Albert Restaurant.

We hope that you will return to stay with us again soon patrick m!

Best regards,
Cheryln Goh
Guest Relations Manager

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Reviewed 17 September 2012

The hotel is next to queen street, central in Auckland.
I really like the heated indoor swimming pool, even though it is small.
Rooms are spacious and clean. Toiletries especially the moisturizer is of high quality.
They have a good policy of encouraging guests to go green, by earning $10 by opting not to clean the room. Though they overdo it by not cleaning my room for 5 days, even when I requested for cleaning.

  • Stayed: September 2012, travelled on business
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1  Thank Patch-KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded 24 September 2012

Hi Patch-KL,

Thank you for taking the time to give us some feedback on your most recent stay with us.

We are happy to hear that you enjoyed your stay with us and that you had the time to explore our Recreation Centre and have a swim in our indoor pool.

We do pride ourselves on encouraging our guests to help us care for the environment in any way they can however, we do apologise for any inconvenience that was caused by not following your instructions to turn down your room during your stay. We assure you that we will be more conscientious next time when following your changed request to have your room serviced during your next stay with us.

Thank you again for your review Patch-KL and we look forward to welcoming you back to stay with us again soon.

Best regards,
Cheryln Goh
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2012

We stayed here for two nights on the weekend meal deal package which included a luxury room, full buffet breakfasts and $100 restaurant credit.

Overall the hotel was very nice and the facilities were at a high standard. The place was very clean and well taken care of. The room was very spacious and well designed, it had a very relaxing feel to it.

The restaurant Kabuki was good, they even gave me a special dessert because it was my birthday.

Would recommend to anyone wanting an "executive" style hotel in a good location in Auckland.

  • Stayed: September 2012, travelled as a couple
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Thank james_j_graham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded 24 September 2012

Hi james_i_graham,

We're really glad to hear that you were able to celebrate your birthday with us and found your experience so enjoyable, relaxing and comfortable!

Even better to hear that our Kabuki team made your birthday extra special by giving you a special dessert to celebrate your special day.

Thank you for recommending our hotel so highly and we hope that you will return with your partner to stay with us again sometime soon.

Best regards,
Cheryln Goh
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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