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“A stay will lead to repeat visits”

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Stamford Plaza Auckland
Ranked #15 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
Cape Town Central, South Africa
Level 6 Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“A stay will lead to repeat visits”
Reviewed 29 April 2013

My 10th stay at this establishment was as good as any previous stay.

Greeted by the ever-loyal Nu, the check-in was easy and seamless; room allocation was as requested .... Always try to be in a higher room, sea views are not critical given that you are unlikely to spend many daylight hours in the room, but the higher, the less road noise.
The restaurants are excellent; superb breakfast selection with very good barista coffees. We tried dinner one night and that was equally good.
Service is personal, friendly and professional - all credit to Nu, Denver, Jo and the effervescent Kelly, who knew everything about just about everything ... And could conjure up an obscure sporting result from the other side of the world in less time than it would take to find a newspaper reporting on it!

Room Tip: The usual and obvious tip - ask for the higher floors, harbor-facing can be good but these rooms are...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Public Relations Manager at Stamford Plaza Auckland, responded to this review, 13 June 2013
Dear Brian B

10 stays, this is fantastic news to read, thank you for your comments regarding your most recent stay with us here at the Stamford Plaza Auckland.

It is always great to read that we have ticked all the right boxes for our guests. Our unique central location and fantastic facilities are always appreciated and I am glad you appreciate these as well.

You will be happy to hear that we will be under going refurbishment shorty to iron out those parts of the hotel that could do with an upgrade.

I will pass on congratulation to Nu, Denver, Jo and Kelly for treating you at the highest levels of service and I am sure they will be here to greet you next time you stay with us.

Kindest regards
John Moffett
PR & Marketing Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (288)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Auckland
Level 5 Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 April 2013

Have stayed here many times before. Always stay in a suite, have stayed in a standard room once before and can understand why some are not that impressed with the standard room. But if you compare the price of a suite at the stamford with a standard room at other 5* hotels in the area you will see they are near the same. But what you get in value from Stamford Plaza far outweighs the rest.Yes the decor maybe getting a bit tired but you get a seperate living area!

Heated indoor pool makes it perfect for Winter and especially if you are travelling with Children. Location is excellent being easy walking distance to Queen Street Shopping District and The Viaduct.

In-room dining wasnt as good as the last time I visited.

Will stay again and recommend to others.

Room Tip: Stay in a Suite! Room 801 is my favourite Junior Suite
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidSubritzky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Public Relations Manager at Stamford Plaza Auckland, responded to this review, 13 June 2013
Dear doogiehowser_md

Thank you for your comments regarding your most recent stay with us here at the Stamford Plaza Auckland.

It is always great to read that we have ticked all the right boxes for our guests. Our unique central location and fantastic facilities are always appreciated and I am glad you appreciate these as well.

You will be happy to hear that we currently run a free in room wi-fi campaign and that the hotel will be under going refurbishment shorty to iron out those parts of the hotel that could do with an upgrade.

Thank you again for your feedback in particular the room service quality, this has been escalated to our executive chef to be actioned.

I look forward to welcoming you back in the near future.

Kindest regards
John Moffett
PR & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2013

Do not waste your money.... We recently booked two rooms at the Stamford Plaza Hotel only to find out when checking in there was only a reservation for one room. The hotel did not have any other rooms available so my niece was forced to stay at the Sofitel with her daughter. The Sofitel is divine by the way!
On checking out of the Stamford they informed us that we would be charged for two rooms. We then explained to the duty manager that only one of the rooms was unavailable on check in and that my niece had to stay at another hotel. The duty manager was not concerned with the inconvenience caused and would not entertain any remuneration. My husband and I came to New Zealand to celebrate my 80 birthday with our relatives and friends and this incompetence has really impacted on the enjoyment of the holiday. The Hotel itself is very old and dirty and the staff are most incompetent!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sara0075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, 6 July 2013
Dear Valued Guest,

Thank you for your review, we appreciate your feedback and whilst on this occasion we did not meet your expectations we hope to meet if not exceed your expectations in the future.

We look forward to welcoming you back.

Best regards
Admir Mullaaliu | Assistant General Manager
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Australia
Level 6 Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 26 April 2013

3 Night stay for us. Room 524 was nicely sited - with views to Sky Tower but loud tap hammer sounding every 20 minutes drove me down to reception at 2 am to angrily complain. They had thought that the tap hammer problem had been fixed and we were obviously their test users!!! This incident should NEVER have happened. As they relocated us I informed the helpful attendant that I had removed a large ball of hair from the bathroom floor. Otherwise our stay here was fine and we did enjoy the location and amenities. Staff were very helpful and courteous. Ate at both restaurants. Kabuki was a joke and should be avoided. Grasshopper Thai was very nice and I recommend it.

Would I stay here again? Yes. But not in 524.

Room Tip: Room 524 was murder. Rooms on floors 9 and 10 were nice, but were of the standard that ALL THE ROOM...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank KimandCheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, 1 August 2013
Dear KimandCheryl,

Thank you for taking your time to review Stamford Plaza Auckland.

Sincere apologies to read you did not have a pleasant experience, I have taken your feedback onboard as we strive to improve our product and services.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Please contact me directly and we will ensure we select a room of your choice.

Best regards

Admir Mullaaliu | Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level 5 Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 April 2013

Upon arrival we were greeted by friendly concierge and for the length of our stay valet parking was seamless and efficient. Check-in was uneventful apart from the reception area packed with airline crew. Having a junior suite we were expecting a large space which we were greeted with upon entering the room. Unusual set up with lounge room as you enter then an unnecessary hallway (wasted space) through to the bedroom and ensuite. The bed was comfortable and there was large windows allowing for natural light to stream in. The bathroom was reasonably appointed however it was the smallest toilet seat I have ever seen/experienced! Was most disappointing however we did not engage with the hotel about this during our stay. The decor was brown, dated and in desperate need of a refreshment. If you could get the right rate, I would recommend as the location is superb.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve8010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, 1 August 2013
Dear Steve8010,

Thank you for your review of our property.

I have taken note of your feedback as we strive to improve our product and services.

We look forward to welcome you back at Stamford Plaza Auckland.

Best regards,

Admir Mullaaliu | Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whakatane,New Zealand
Level 6 Contributor
118 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 April 2013

The last time I stayed in this hotel was about 15 years ago when it was a Regent Hotel-in those days relatively new and very smart.This time it had lost some of its allure but was still very comfortable with a large marble bathroom with bath and shower and a separate toilet-a relative rarity even in 5 star hotels.We also appreciated the magnifying glass next to the basin.
However we were not so impressed with the restaurant-breakfast was a very crowded time with a number of items not being replenished quickly enough and selection only being average for this standard of hotel.Our evening meal was even more disappointing-not many diners but very slow service and only average food.The speciality restaurants were not open that night but hopefully are much better.
Unfortunately the valet parking attendant managed to scrape the front right hand side of my car against an unforgiving wall but I was most impressed with the way this was handled by the assistant manager.
We enjoyed our stay especially the easter package deal but wouln't be prepared to pay the usual room rate for a hotel that is nearing the time when refurbishment will need to happen.

Room Tip: the higher the floor the better,preferably facing Albert St. looking down towards the waterfront.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROBERT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Public Relations Manager at Stamford Plaza Auckland, responded to this review, 13 June 2013
Dear Robert

Thank you for your comments regarding your recent stay with us here at the Stamford Plaza Auckland.

It is always great to read that we have ticked all the right boxes for our guests. Our unique central location and fantastic facilities are always appreciated and I am glad you appreciate these as well.

You will be happy to hear that we currently run a free in room wi-fi campaign and that the hotel will be under going refurbishment shorty to iron out those parts of the hotel that could do with an upgrade.

Thank you for your comments regarding breakfast which I have escalated to our executive chef and management team for review. I am saddened to read your car was damaged but happy it was dealt with in a manner that met your expectation.

Thank you again for your feedback and I look forward to welcoming you back in the near future.

Kindest regards
John Moffett
PR & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level 5 Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 April 2013

Stayed in this hotel last year. An appalling experience, food was terrible, Special Asian Singapore Buffet evening. Breakfast was a disaster. I asked for poached eggs which I do in every hotel I stay at. They arrived looking like bullets!! My husband cut into his and the yoke shot across the table and all over his black trousers. Fortunately I was prepared!! The wait staff were not very helpful, patted him down with a napkin and that was it. First time ever had poached eggs cooked in microwave in any hotel let alone supposedly 5 star. We paid extra for an upgrade room, very tired and T.V. and other facilties very poor. Couldn't get out quick enough, and a couple of days later an email asking how our stay was, wasn't going to complain, just don't go back. This time I sent an email to the Manager and gave them the lowdown on the treatment we had received - didn't even have the courtesy of a reply, think that says it all!!!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Public Relations Manager at Stamford Plaza Auckland, responded to this review, 17 June 2013
Dear Gill B

Thank you for your comments regarding your recent stay with us here at the Stamford Plaza Auckland.

You will be happy to hear the we will be undergoing an extensive refurbishment of the hotel to upgrade a number of areas of our property including the guests rooms.
Your comments regarding service have been escalated to our Head of Operations to review our and make procedural changes if necessary and see where improvements can be made to ensure all of our guests receive 5 star service.
I would warmly welcome you back to experience our new and improved property.

Kindest regards
John Moffett
PR & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stamford Plaza Auckland

Property: Stamford Plaza Auckland
Address: 22 - 26 Albert Street, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Auckland
#13 Business Hotel in Auckland
#14 Romantic Hotel in Auckland
#14 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stamford Plaza Auckland 5*
Number of rooms: 286
Official Description (provided by the hotel):
World-class luxury in the heart of the city, just minutes away from the harbour and viaduct. Please note that construction on the city rail link project is underway on Albert St. Stamford Plaza Auckland remains accessible to vehicles and pedestrians, all day, every day. Albert St remains open in both directions throughout the CRL upgrade. However it is limited to one way in each direction. ... more   less 
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Also Known As:
Stamford Plaza Auckland Hotel Auckland Central
Stamford Plaza Hotel Auckland
Auckland Stamford Plaza Hotel
Stamford Plaza Auckland New Zealand

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