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Reviewed 20 November 2017

The rooms and standard of the hotel facilities is very good, large rooms, and clean. However let down by the service standards. Requested a wake up call for the early morning that i was leaving, never got the wake up call. Luckily i had set my own alarm thinking the call may not happen.

Room service tray was in the corridor for three days straight with leftover food. There is staff walking the corridors daily, such as house keeping staff. not sure why nobody thought of taking it away.

Also requested for two twin beds to be joined into a double bed. that never happened. Was away from the hotel from early morning and returned late at night, and had no other opportunities to request this to be done.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank TopNotch9012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel H, Front Office Manager at Stamford Plaza Auckland, responded to this reviewResponded 26 November 2017

Dear TopNotch

I am sorry to hear that we let you down in a couple of areas. This has served as a good reminder to us that we need to always maintain the same high standards.

Best wishes,

Nigel Harford
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

We had a good room, but unfortunately the hotel doesn't have great views. Good dining room. Friendly and competent staff. Really good location, just one block from the main shopping area. Close to a good supermarket. Would stay there again.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank C1171FGalanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel H, Front Office Manager at Stamford Plaza Auckland, responded to this reviewResponded 26 November 2017

Hi F Galanm

Thank you for your positive review. Good to hear you enjoyed our excellent location.

We look forward to welcoming back next time you are in town.

Best wishes,

Nigel Harford
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

The room was very clean and had all the mod cons with a lovely bathroom and even a relatively good view over the city and harbour in the distance. It was pretty quiet at night so we got an undisturbed sleep.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rosaliec478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel H, Front Office Manager at Stamford Plaza Auckland, responded to this reviewResponded 26 November 2017

Hi Rosallec,

Thank you very much for you positive review. It's good to hear you enjoyed our friendly service.

I hope you will return to stay with us when you are next in Auckland.

Best wishes,

Nigel Harford
Rooms Division Manager

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Reviewed 17 November 2017

Stamford Plaza Auckland is central and within walking distance to great sites, restaurants and activities. The rooms were large, clean and comfortable. Will be staying here again the next time I am in Auckland.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Y1264KTsamanthab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel H, Front Office Manager at Stamford Plaza Auckland, responded to this reviewResponded 26 November 2017

Hi Samantha,

Thanks for your positive review. We look forward to having you with us when you come back to Auckland

Best wishes,

Nigel Harford
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Return trip to Auckland. Hotel overall is outstanding. Rooms clean and plenty of space. Restaurant food for dinner was outstanding as was breakfast. Only two complaints. The coffee at breakfast was awful. tasted like cheap over brewed watery coffee served in cheap cafeteria. Not what I expected. Had to pay extra for decent coffee which was overpriced. Service at Bar was very slow gave up twice and the third time I wanted two drinks but because of service ran out of time.

Stayed: November 2017, travelled on business
Thank Scott a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel H, Front Office Manager at Stamford Plaza Auckland, responded to this reviewResponded 26 November 2017

Hi Scott,

Thanks for your feedback. it's good to hear you liked the room and that dinner was outstanding.

We are trying different brands of coffee at breakfast and rest assured we have already changed to a new blend.

I hope we will see you again soon.

Regards,

Nigel Harford
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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