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Quest Auckland Serviced Apartments
Reviewed 20 April 2014

We stayed here for one night as a family of 5. Had a bit of an incident when we first arrived, which we found more hilarious than inconvenient, and it really was a genuine mistake. We booked a two bedroom apartment which basically meant we had two apartments which could be joined by closing off the main corridor door and opening the doors to the apartments off a small foyer. We entered the first apartment, and on flinging the door open to the second adjoining apartment found someone in it already. Gave the poor man a hell of a fright. The situation was very quickly resolved by the hotel staff though, with many apologies and we weren't at all bothered, just more amused.
With the two apartments we had heaps of space, and the rooms were very well equipped. The beds were comfortable and the provision of a carpark (very tight but a bonus for Queen St) and breakfast was great.
Downside was one room (1210) was a bit tired, the couch had stains on it (which just made it feel yuccy) and there was some very obvious wear and tear in the bathroom that could do with tidying up.
Aside from that we found it a great location, reasonably good value for what we paid - just felt it maybe could of been slightly more maintained.

  • Stayed: April 2014, travelled with family
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Thank JulieONZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 - 160 of 276 reviews

Reviewed 14 April 2014

We stayed here for 3 nights whilst exploring Auckland and the surrounding area, it was perfect for what we needed, hassle free, clean, all the facilities you could need and a very comfortable bed!! what we really liked was there was a radio in the room, sounds silly but a lot of hotels lack this, enough cooking facilites to cook up breakfasts and small snacks but not much more. Great to have a washing machine and tumble dryer, we had a lovely view off the balcony onto some sort of park and it was a perfect wander down queen street each day or evening.

  • Stayed: January 2014, travelled as a couple
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1  Thank katie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

We decided to book into the Quest Auckland after our planned trip for the Rolling Stones was postponed and we thought we would still use our flights and come for a weekend away. What an amazing place. We were greeted by friendly recption staff and upon opening the door to our one bedroom apartment we were welcomed with soft lighting on to show the way and the stereo on. The amenities are fantastic with everything thought of including the little things like the body lotion which was perfect as I had left my moisturisor at home. The apartment was equipped with a dishwasher, washing machine and dryer which would be perfect for a long stay. The room was very spacious and looked out over a park at the back of the motel. The bed was very comfortable and we had amazing views of the city. The balcony is small but its still a bonus to be able to step outside for some fresh air. The continental breakfast was a bonus and was replenished every morning. The location is also a bonus as we were able to walk everywhere and the public transport system is more or less outside the motel. I cannot fault this motel at all and I am suprised at some of the other reviews but we obviously had a refurbished unit, but it was enough to ensure that we will be returning again.

Room Tip: I would chose a room to the back of the motel that looks out over the park.
  • Stayed: April 2014, travelled as a couple
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1  Thank Herbies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014 via mobile

A great hotel very close to the hub of the city. All the comforts you need, with our fridge stocked daily with bread, juice & milk. We booked a one bedroom apartment. Great views. Parts of the room a bit tired but very clean. Staff helpful. Balcony incredibly small, could fit two people standing. Otherwise, would recommend.

Stayed: March 2014
Thank bakpak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

Arrived at 6:00 pm to find no-one at reception. Waited almost 10 minutes for someone to arrive.
Got my key and went up to find myself in a very small single room, not the 1 bed apartment I had booked.
Back to reception and changed the room.
Room was very dated and tired with stained carpet.
Balcony so small, it would be difficult for 2 people to stand on it. Only place to sit was on the a/c unit.
Parking is free, which is rare in Auckland, but very tight
This property is very tired, and although a good location, and value, does not match what is available elsewhere in Auckland

  • Stayed: March 2014, travelled on business
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Thank JohnWAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestAuckland, Manager at Quest Auckland Serviced Apartments, responded to this reviewResponded 30 March 2014

Hi John,
Thank you for your feedback,
I’m sorry to hear a staff member was not at the desk to greet you on arrival. Being a small property, we do sometimes need to leave the desk during a shift to help another guest in the hotel, however if this happens, there should always be a sign informing you of this; I will ensure that this is happening every time.
I’m disappointed that you where not happy with your room, it would be great to get some more details from you (room number/surname), so I can look into this further, as we certainly should not have any stained carpets within the building.
My direct email is questauck@xtra.co.nz or give me a call on 09 300 2200.
Kind Regards, Rachael, Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

We stayed two nights here for our honeymoon/ family holiday. The rooms were really nice n clean. We had few issues with tv not working etc but i let the reception know and they fixed straight away. Our room had a continental breakfast included and it was very nice. The staff on the reception were very friendly too. This will be our place to stay in future. Loved the fact it had on site parking with great location being on queen st

  • Stayed: March 2014, travelled with family
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Thank Braywards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2014

Work usually put me up in a certain hotel, but didn't for some reason this time. I'm glad they didn't.

A nice tidy room with plenty of space. The continental breakfast provided in my room was nice too.

Was picky on location, it's quite a way up Queen St. But only an issue potentially if you're doing something far away.

The kitchenette and washing machine would be useful for longer stays.

Nice to have accommodation that has Sky Sport 3!

Will stay there again.

  • Stayed: March 2014
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Thank AlisterNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest Auckland Serviced Apartments

Address: 363 Queen Street | Auckland CBD, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #23 of 128 Speciality Lodging in Auckland Central
Price Range: £81 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Auckland Serviced Apartments 4*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to Quest Auckland Serviced Apartments. Quest Auckland is a brilliant accommodation choice for travelers and families as it is situated in the heart of Auckland's Central Business District within walking distance of the Aotea conference exhibition centre, Auckland Town Hall, Civic Theater, Sky City and the best restaurant and shopping districts. Our surprisingly quiet central location on Queen Street is also close to government offices,universities and a short drive gives you easy access to Auckland's motorway network and outlying suburbs. The serviced apartments also have fully equipped kitchens & laundry facilities, private balcony and room control air conditioning. Our onsite restaurant serves breakfast and dinner and we have offsite gym facilities offered complimentary to guests. On site car parking is also available at a seperate cost. Our warm reception team are available 24 hours for assistance and are able to assist with concierge services as well. ... more   less 
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Also Known As:
Quest Auckland Serviced Apartments Hotel Auckland Central
Quest Hotel Auckland
Quest Auckland Serviced Apartments New Zealand

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