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“Perfect” 5 of 5 bubbles
Review of Rydges

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Rydges
Ranked #15 of 68 Hotels in Auckland
Certificate of Excellence
Rome, Italy
1 review
“Perfect”
5 of 5 bubbles Reviewed 12 May 2013

We stayed for 4 nights at the Rydges, The hotel is centrally located close to queen street and sky tower , we stayed in a room with a beautiful view of the bridge harbourg.
The staff was professional, the french concierge Clement, who speaks fluent Italian was very helpful during my stay in advising me on different place to see and the best restaurants in the city
I really enjoyed my stay in this hotel and I recommend it

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chiara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 13 May 2013
Hi there, I am so pleased you really enjoyed your stay with us, we loved having you here! I am glad Clement was able to help you navigate your way around town, it’s always very helpful to have someone very knowledgeable of the city to guide you on your explorations.
I hope the next time we meet is not too far away.
Warm regards,
Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (391)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Gladstone, Australia
Level Contributor
149 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed 10 May 2013

We arrived early afternoon to check-in. Staff were friendly & helpful. Our original allocated room was still being cleaned so we were allocated a different room & while they checked that everything was right we were given a couple of drink vouchers for the bar. Within 5 mins the room was ready & we went straight up. Our bags were already in the room & our jackets had been hung up for us. It's those sort of little things that leave a good impression. Hotel is in an excellent spot - a couple of blocks from the main street & just steps away from Sky City. Loads of eating places in the immediate area - from fast food to 'fancy' restaurants. We had valet parking & each time we needed the car it was ready for us in moments (parked either under the hotel or in the next door car park, so very close by). Rooms aren't large but it was fine for us (2 adults 2 kids 9 & 11) for the four nights we stayed (we had 4 suitcases & 4 overnight bags & there was plenty of room for them without them being under foot). Beds (2 doubles) were very comfortable - good sleep with air-con going & we heard no street noise. Bar size fridge, TV & kettle were all clean & worked well. Nice variety of teas & coffee/hot chocolate. Nice size shower with loads of hot water. Overall, rooms were very clean, location is excellent & staff were great!

  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Blueysmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 13 May 2013
Hey guys, I hope you had an awesome 4 nights in Auckland as a family, looks like you have been all over the North Island recently which just sounds like so much fun. Thanks for such a great review too, the staff here love to go the extra mile for our guests and I will be sure to let them know you appreciate that.
I hope the rest of your travels are wonderful and we would love to see you all again at Rydges Auckland very soon.
Kindest regards,
Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 7 May 2013

I was really looking forward to spending a couple of days at RYDGES Hotel Auckland.BUT on arrival I was asked to pay in full PLUS a BOND . I have travelled all over the world and have never been asked for a BOND. Not a great start . I LIVE in Auckland what would visitors think of this ???

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Trevor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 8 May 2013
Hi there, yes payment up front along with bond is standard practice for nearly every hotel when a guest chooses to pay with cash. Majority of guests choose to pay via credit card or through online bookings, upon check in an imprint of the card is taken for security reasons. If a credit card is not being used then payment upfront along with a bond (for incidentals like mini bar, room service etc) is requested and returned, less any incidentals, upon check out.
I hope this clears up your concern for having been asked upon check in and I sincerely hope you had a wonderful time in the city.
Looking forward to another visit soon.
Warm regards,
Quenton
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Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 7 May 2013

We stayed in this hotel for 4 nights. I must say, I love the location as it is very central and minutes away to SkyCity and Queen Street - where all they hype is in Auckland Central. The hotel was very affordable - we paid 175$ per night and thought it was a great bargain! Hotel amenities were very basic but the room was nice and cosy, and still a great experience.

I didn't quite like the shampoo and body wash they provide as it's not very good (some Flax Oil based stuff - yuck), and didn't think too highly of the use of shower curtains (most modern hotels use glass), but the room is always cleaned nicely and tidied up, so we didn't mind too much. Basically the bathroom wasn't that flash, but it's still OK. I didn't quite like the TV either as there were only about 5 channels to choose from, and the reception wasn't very good. The only hotel facility available was a gym on level 3, but it's not very spacious. The restaurant feels very separate to the hotel and I couldn't see that there were any room service available.

All in all, I thought it was a pleasant stay, but if you're looking for something fancy, head next door to the Crowne Plaza.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Egwene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 8 May 2013
Hi, I hope you had a wonderful 4 days exploring Auckland. You are right, the hotel is in a fantastic location for getting to so many of the great attractions the city has to offer.
I'm glad you mentioned the bathroom, we are currently in the process of refurbishing them with half the hotel complete with the other half to be completed in the next few months. No more annoying shower curtains! The new look is so much more spacious and lovely.
We most certainly have room service available with an extensive menu in each room, I'm sorry you missed it. Hopefully the next time you stay you get to try it out, we have some wonderful meals on offer; or try our STK restaurant which has some fantastic steaks!
Hopefully your next visit isn't too far away.
With kind regards,
Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
105 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 4 May 2013 via mobile

We stayed here overnight. The hotel was lovely & staff very nice. Rooms were a little small & bathrooms very compact. I was a little annoyed that the hotel doesn't provide shower caps but lucky I always pack a spare one. The beds were very comfortable and had a great night sleep.

Service was a little slow, it took half and hour for a bucket of ice to be sent up. Room service was fairly good value for money. Highly recommend the chips with truffle aioli.

There is only an option for valet parking $28 per stay. Or you can park across the street for $18. Walking distance to Sky City, Viaduct & queen st.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jasmineo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 6 May 2013
How great are the STK chips with the aioli?! The great big chips are awesome with one of our steaks; you will have to try them together when you are next in Auckland. Sorry about the time it took to get the ice though, that’s not right and will definitely discuss with the team.
I am so pleased you had a great night sleep with us and I sincerely hope we get the chance to welcome you back to Rydges Auckland once again very soon.
Warm regards,
Quenton
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Corona, California
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed 2 May 2013

If the reason you book a hotel room in advance is to insure you get a room you want when you arrive at the price you want ... don't depend on this hotel filling the bill.
We booked an upgraded view room months in advance only to be told ... upon arrival and check-in ... that a plumbing problem had happened and they did not have a room for us! But they said they had made arrangements with another hotel very close that was "as good" as theirs. So they sent us off in a short cab ride to a hotel that was a dump ... a great hotel for starving college students .., but a dump. We immediately got another cab back to the Rydges to force the issue. I am normally fairly calm, but I made a STINK at the Rydges front desk the likes of which you can only imagine. I literally blocked anyone from checking in until they had a room of the calibre I had already paid for. I reminded the Rydgesthat they OWNED the booking and that I was not leaving the front desk until I got what I had paid for. I then turned around to the other people that were waiting to check-in and informed them that they were not checking in until my reservation had been fulfilled.
I demanded talking to the overall hotel manager and he eventually got us a room ... but it was not the upgraded one I had paid for. But he said he would move us to a better one after the first night. After a 22 hour flight from the USand all of this hassle I finally agreed. But anyone who books a room in this hotel should understand that the only reason you book a hotel in advance is to get the room you want at the price you feel is reasonable to pay. More importantly, the Rydges did If it's acceptable to you to be stiffed at check-in and then get a room where you have to have the curtains closed (because you are looking into deplorable conditions at the apartment complex across the street), then book the Rydges. Not me. And I absolutely hated having to be totally obnoxious in order to get something even close to what I paid for. Both rooms were clean but my impression of the Rydges is not a good one. It's unfortunate that I could not attach pictures of both rooms (we stayed 3 nites, fyi, unitl we left for a cruise) but suffice it to say that YOU HAVE TO KEEP YOUR CURTAINS SHUT UNLESS YOU WANT TO BE ON DISPLAY.
But if all you want is a clean place to stay, at a reasonable price, and don't care if you have to keep your blinds closed to not be on display, book the Rydges. But say I didn't warn you.

Room Tip: Stand up for what you paid for. Take a picture of the room you booked on the web with you and deman...
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  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank help32250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 6 May 2013
Hi Help32250, it’s lovely to hear from you again. I hope you had a wonderful cruise and safe travels back home again.
I am so pleased you shared your experience with us and I sincerely apologise that it was an unpleasant one for you. While we at the hotel take every effort to ensure the room you booked is available upon your arrival unfortunately due to circumstances outside of our control (like the plumbing issue you saw in the room you booked) sometimes we have to find alternative options. If we ever have to relocate one of our guests for any reason we will always ensure it is to a hotel of either the same or greater calibre than ourselves. I realise this obviously did not work for you and you returned for us to find another solution. It is unfortunate you felt the need to make a scene in the lobby to get what you wanted, which we still could not give you as the plumbing issue was not a quick fix problem, but I am pleased we were able to accommodate you in one of our beautiful suites, just not with the view you were after – the hotel is full of different styles and sizes of rooms each with different views of either the SkyTower, the city, the harbour or some that include part of the buildings in the city. I am sorry you didn’t enjoy your alternative room and that this has left a sour taste in your mouth regarding Rydges Auckland.
We would love the chance to make it up to you, the plumbing issue is of course now fixed and is as good as new and we would love to show how great we really are.
With the kindest of regards,
Quenton
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Hangzhou
Level Contributor
6 reviews
3 hotel reviews
1 of 5 bubbles Reviewed 26 April 2013

Would be a good choice but currently has construction in some of the rooms. This meant an early morning wakeup around 7am on a Saturday morning. Returning to my room mid morning to find it stunk of paint.. So had to change to another room.

Not great value when you are paying over $170 per night!

So check before you book!

  • Stayed April 2013, travelled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank HangzhouKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges_Auckland, General Manager at Rydges, responded to this review, 28 April 2013
Hi, thanks for your review and please be assured I'm so sorry you had a less than satisfactory stay with us due to the refurbishments on level 9 and the disruption this caused you. It's a very exciting time for us at Rydges Auckland as we are creating beautiful new showers in our bathrooms which look wonderful, no more showers over the baths or those awful shower curtains! 
I hope the next time you stay with us you get to experience our brand new bathrooms and see the wonderful hard work that went into creating them.
With kindest regards,
Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges

Property: Rydges
Address: 59 Federal Street, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Auckland
#14 Luxury Hotel in Auckland
#16 Family Hotel in Auckland
#19 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Rydges 4.5*
Number of rooms: 267
Official Description (provided by the hotel):
Accommodation and Breakfast packages available; Long stay Accommodation prices available; Modern furnishings and fittings; Complimentary Newspapers;100% Non smoking; For genuine caring hospitality and service please contact Rydges Auckland. ... more   less 
Reservation Options:
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Also Known As:
Rydges Auckland Hotel Auckland Central
Rydges Hotel Auckland
Auckland Rydges Hotel
Rydges Auckland, New Zealand

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