My wife and I stayed here for 3 nights prior to going on a 12 night cruise (which commenced in Auckland). The best hotel we have ever stayed at is the Langham in Melbourne. So without hesitation we both decided on the Langham for our stay in Auckland.
Upon arrival we were warmly greeted. The check-in process was very efficient. After we arrived to our room, our luggage was there within 5 minutes. This is very fast by most hotel standards. One of my dislikes is waiting around for luggage once I’ve arrived in my room. Unfortunately most hotels (even many of the top hotels) are very poor when it comes to getting luggage to the room in a timely manner. When I made the booking I requested a room away from the lifts and a room overlooking the City. I was told that this would be fine and I had this confirmed in an e-mail. I did get a room away from the lifts but unfortunately didn’t get a room overlooking the CBD. I also booked a Club Room. I was of the understanding that the Club Rooms were located on 10th floor, but we were given a room on 9th floor.
The room was small, particularly for a 5 star hotel. Also some of the furnishings appeared to be worn and out dated. For example there was a large, old style chair in the room. This chair was worn with frayed edges. We didn’t use this chair and I don’t think too many people staying in a hotel room would use this chair either. The chair seemed to be more for display purposes in order to fit in with the hotels classic, elegant and grand theme. In my opinion the hotel would be better off removing such a tattered piece of furniture from the room. Also it would free up some space.
The sleep quality was excellent. The bed was extremely comfortable. The sheets were clean, crisp and bright white. The towels were of the highest quality and there were top quality amenities provided in the bathroom. Slippers and nice thick bath robes were also provided.
The housekeeping was nothing short of first class. On a couple of occasions after we had breakfast and returned to our room we bumped into the housekeeper, Louise. She was the best housekeeper you could ever imagine. Her attention to detail was outstanding and she went the extra mile when attending to the room. She was always happy, friendly and cheerful. She was an amazing lady and if the other housekeepers are just half as good as Louise, then the Langham Auckland is in good hands.
Staying in a club room meant that we had access to the club lounge. To me the club lounge is like an oasis. When you have been out for the day and arrive back to the hotel, you know that you have something to look forward to. The afternoon tea comprises of a good variety and good quality food. There are also drinks available. In addition to the food, the 10th floor club lounge is a quiet, relaxing place. In the morning there is a buffet breakfast in the lounge, but because we had the more extensive buffet breakfast in Restaurant Eight in our package, we didn’t eat breakfast in the club lounge. If you are hungry throughout the day there is delicious ice-cream, yoghurt and fruit available, along with bottled water, tea and coffee just to mention a few.
As I previously mentioned we had the buffet breakfast at Restaurant Eight. This is one of the best breakfasts that you will experience. We also had dinner in Restaurant Eight on the night we arrived. It was the best dinner my wife and I had ever had. So we decided to have dinner there again two nights later. Again, it was outstanding. If I lived in, or anywhere near Auckland I would regularly have dinner at Restaurant Eight. In addition to the food, all the staff we encountered in Restaurant Eight were so wonderful, especially Lani. Lani seemed to always be working at Restaurant Eight whenever we ate there. She always made us feel welcome and made our experience at the restaurant even better. On our last morning after breakfast we said goodbye to Lani and she was genuinely sad that we were leaving.
I did use the hotel gym once. It was one of the better hotel gyms I have come across. There was also a heated outdoor pool that looked very inviting. Unfortunately, we were unable to find time during our stay to have a swim.
The location of the hotel is a bit of a walk from the main part of the CBD. In fact, when walking back from the CBD to the hotel, there is a steep uphill climb. However, the hotel does offer a complimentary shuttle bus service to its guests. From memory it runs every 30 minutes. So with the shuttle bus service the location of the hotel is not a problem. In fact I found the location of the hotel to be excellent. The nearby “K” Road was a very interesting area. We also walked to the top of the Mt Eden volcano, which wasn’t far from the hotel. Also we caught the Airbus Express (blue bus) from the airport to the hotel. It cost $16 per person which seemed to be a lot cheaper than other transport options. It leaves the airport every 10 minutes and its first stop in the CBD is none other than the Langham Hotel.
Despite the negatives I have mentioned, both my wife and I loved this hotel. All the staff we encountered were wonderful; especially Louise and Lani. We were sad to leave and next time we come to Auckland, we will stay at The Langham Hotel.
- Official Description (provided by the hotel):
- Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more less
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- Also Known As:
- The Langham Auckland Hotel Auckland Central
- Langham Hotel Auckland
- The Langham Hotel Auckland
- The Langham, Auckland New Zealand