We have so loved this hotel on many occasions in the past and were thrilled that we had become a Voyager member which gave us a few nice sounding privileges. One of these being a room upgrade subject to availability. We had booked our usual Club room and when we checked in the girl asked if we would like to pay for a upgrade to a suite. We said " great so there is one available then " She then proceeded to tell us there sure was. When we informed her that part of being a 1865 Voyager member we could receive a free upgrade if a room was available. She insisted we were wrong so we left it, however we felt cheated ! It turned out when we spoke to the duty manager the next day she was wrong and she was extremely apologetic but we still never got our upgrade nor anything else apart from the apology. We are not one of those people that expect compensation of some sort when mistakes have been made but in our numerous hotel stay's through out the world we have been given them when things have gone wrong.. eg a bottle of wine
Other than that, the Club lounge and staff are fantastic, the beds are extremely comfortable and the house keeping terrific !
- Official Description (provided by the hotel):
- Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more less
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- Also Known As:
- The Langham Auckland Hotel Auckland Central
- Langham Hotel Auckland
- The Langham Hotel Auckland
- The Langham, Auckland New Zealand