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“The Staff Are the Best”

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The Langham, Auckland
Ranked #6 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 September 2012

Stayed here for one night on our arrival in Auckland for a Bed, Dinner & B'fast deal. The staff at this hotel excelled at Hospitality and should be applauded - every single person from arrival, check in, cleaning and restaurants were exceptional in their level of friendliness and service. They are a credit to the hotel. The facilities in the main part of the hotel were beautiful and remind you of a past era, chandeliers, carpets, furniture, etc. The room was satisfactory, although very clean it was looking a little on the weary side in furnishings (one worn hole on the main european pillowslip). However, the staff attitude more than catered for these slight disappointments.

  • Stayed: September 2012, travelled as a couple
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Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this reviewResponded 27 September 2012

Thank you so much for your positive words about our staff. We take pride in offering the very best service, and always encourage our staff to go the extra mile. Great to hear that you experienced this for yourselves during your stay. We do offer more luxurious fittings in our Executive and Club Rooms, so you might want to consider that option the next time you come to Auckland. We hope to welcome you back again soon.
Kind regards
Darren Thurlow, Hotel Manager

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3,404 - 3,410 of 4,353 reviews

Reviewed 24 September 2012

This is a truly wonderful hotel, from checked in and check the service was amazing. The rooms are beautifully furnished and the staff have such great attention to detail. I will stay here every time i come to Auckland which is 3 time a year.

  • Stayed: September 2012, travelled on business
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Thank Aaron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

We arranged for the Langham's transfer service, which was absolutely seamless and then were greeted when we arrived at the hotel and shown immediately to our rooms. The hotel is charming with a classic elegance. The rooms are well appointed and we appreciated the converter that was already in the room. The bed was especially comfortable, which was appreciated afer 24 hours of travel. The concierge helped us with dinner plans as well as transportation back to the airport, with recommending the most convenient and economical option. We loved the decor, staff and location, couldn't do any better in Auckland.

  • Stayed: September 2012, travelled with family
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Thank Traveler60614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

Stayed here during a tour of New Zealand in March on two occasions and found it to be an excellent top quality hotel. Having arrived at about 6 a.m. after flying from San Francisco we found the staff to be welcoming and the room could hardly have been better equipped or more comfortable. The food in the "8" restaurant was excellent and both breakfast and dinner were delicious, the international cuisine was brilliant. Another feature we appreciated was the free shuttle service to & from the city centre which was most helpful. Thoroughly recommend this hotel.

  • Stayed: March 2012, travelled with family
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Thank Mike Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

We stayed just 1 night last weekend and so glad we chose here (we were here for a crazy 24hr pick up of some stuff we left in NZ).

Our trip was pretty crazy, We were sleep deprived, but staying at the Langham made it possible to not die! :D
The staff are fantastic! We arrived early and with a quick call ahead, they let us check in earlier which allowed us a quick nap before heading out. I can not stress enough how lovely all the staff were from front desk to room service & valet.
We had a pretty funny looking rental we dubbed 'bluebird', but we got the same exact friendly treatment as the porsche owner that rocked on up afterwards :)

We got a deal for a standard room (pay in advance) so the value was great!
I've seen people mention the standard rooms are tired looking (dodgy phone)- and I'll agree, (they are planning on refurbishing them in the future) so if you were paying full price it might feel a little luck lustre (especially when you know what the other Langhams are like).

However more importantly the room and bathroom were immaculate, everything was well presented and the bed was super comfy, the turn down was great- seriously the service & staff are brilliant.

-Fantastic friendly and warm staff
-Calm atmosphere
-Immaculate
-Super comfy bed
-Room service was great we got a late night dessert and some hot chocolate, very delicious and very reasonable price! also pretty fast.
-Valet service is perfect only $35(nz) per 24hr- worth it.
-If you have time have high tea there it is SUPERB! and again reasonable price ($36-45 NZ per person).
-Look out for deals it seems they often have something good to offer.

We didn't eat at the restaurants but there is also a fantastic restaurant just behind the hotel called number5 try the degustation menu for some ultimate food & wine action! they have amazing staff too (especially those on a romantic holiday ;))

For our trip we have nothing to fault other than 1 phone was dodgy- the other one worked fine and really...that is like nothing.

Highly recommend the Langham, even if you get a standard room- its still pretty nice and the rest of the hotel has great food, gym (i really wanted to try the gym but alas no time) and spa.

Thank goodness we stayed here it made our potentially stressful trip an actual pleasant one!
Thanks to The Langham Auckland staff.

  • Stayed: September 2012, travelled as a couple
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Thank sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this reviewResponded 27 September 2012

We are delighted that you enjoyed the friendly staff and peaceful atmosphere at our hotel. We enjoy creating a home away from home for all our guests, so it is good to hear that your stay with us provided you with a welcome respite from your hectic schedule. Many visitors enjoy our famous Tiffin afternoon tea – we have a talented team baking those sweet treats! We are reviewing our refurbishment schedule for our Classic Rooms but, in the meantime, our Executive and Club Rooms are a more luxurious option.
Kind regards
Darren Thurlow, Hotel Manager

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Reviewed 17 September 2012

This is a truly great hotel, from the moment we checked in and checked out received high level of service. The decor in the lobby and bar was amazing and the bed, OMG was so comfy. I also appreciated the attention to detail throughout the room, the only drawback being that the bathroom is smaller than what I would expect in a 5* hotel. I found the staff most accommodating and when it came to checking out they let us check out a few hours late due to feeling a little worse for wear after the night before - that was a life saver! :) I would definitely recommend for a flying visit to Auckland and happily stay there again.

  • Stayed: September 2012, travelled with friends
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Thank LilChicken1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2012

This hotel was fantastic, from the minute entered it blew me away. We went to the eight restuarant for the buffet dinner...incredible. Such a selection and all fresh amd made for you on the spot. Our rooms were fantastic and the welcome chocolates were beautifully displayed and very nice. The spa was incredoble such a variety of treatments and most aligned to chinese practises. Little bit pricey for treatments tho. Excellent gym facilities. Staff were so helpful and polite. There was a free shuttle to the city centre every half hr which was great. Club lounge area was spacious and well set out. Would definitely return here.

  • Stayed: August 2012
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Thank MaryKayPinkLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Langham, Auckland

Address: 83 Symonds Street | Auckland, Auckland Central, Auckland 1061, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland Central
#4 Green Hotel in Auckland Central
#4 Business Hotel in Auckland Central
#4 Family Hotel in Auckland Central
#5 Romantic Hotel in Auckland Central
#5 Luxury Hotel in Auckland Central
Price Range: £102 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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