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Cordis, Auckland by Langham Hospitality Group
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Reviews (4,723)
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2,870
1,215
441
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2,870
1,215
441
125
72
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All reviewsfree shuttlethe palm courtthe club loungehigh teaexecutive roomchocolate fountainturn down servicesteam roomnew zealandfive star hotelbuffet breakfastvalet parkingan upgradek roadlong flightcity centrequeen street
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3,012 - 3,017 of 4,723 reviews
Reviewed 22 January 2014

Some might call it stuffy but I found it luxurious in a classic style. When we checked in we were upsold to a club room which we took with no regret. The room was very nicely appointed and had a fabulous bed. We had been staying in small motels as we travelled about New Zealand, most of which were very nice and given good reviews by myself, but we felt like giving ourselves a treat. The service was first rate with staff recognizing us and addressing us by name and going well out of their way to ensure we had a memorable stay. The day we arrived, we were meeting friends for dinner but when I opened my suitcase I found the clothes I was to wear quite wrinkled. A quick call to the butler and they were pressed and returned to me within half an hour as part of the complementary service. We felt quite pampered throughout our stay.

  • Stayed: January 2014, travelled as a couple
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Thank DrillerBurlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

The Langham is in a great location perched high on a hill, the restaurant 8 is amazing!Breakfast and dinner were fabulous! The staff were delightful and we totally enjoyed are time there. We enjoyed walking to the Imax to catch the Hobbit while we were in Hobbit Land.

  • Stayed: January 2014, travelled with family
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Thank FrankFern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

Myself and my partner had the 8 package and enjoyed every moment of it, we received a complementary room upgrade, the staff were very friendly and welcoming, the food and 8 was the best dining experience i have had in NZ. Overall facility's were good and we are definatly planning on coming back and staying with the Langham hotel again

  • Stayed: January 2014, travelled as a couple
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Thank skux4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

Receptionist was very helpful to sign me up for free membership so that I could enjoy room upgrade and complimentary WIFI. Room was kept very clean to the details. Amenities were excellent. Last but not least, pool, jucuzzi, sauna, steam bath and toilet facilities are excellent!

  • Stayed: January 2014, travelled as a couple
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Thank ckiancho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014 via mobile

Overall nice room and very nice pool and spa. Good experience at the in house restaurant, Eight, as well. The hotel is a bit stuffy and formal for our tastes though.

We booked this stay on hotels.com and when we arrived, our room was not fully stocked with kitchen items, robes and slippers. The staff quickly fixed this but then we discovered a leak in the bathtub faucet. They upgraded our room from the 3rd to 5th floor. Huge difference! Much nicer room on 5th floor. However, the fridge did not work so they brought us a bucket of ice and replaced the fridge the following morning. After these incidents, we really enjoyed our room and the wireless internet was solid throughout our stay.

The hotel's policies related to food and beverages by the pool need to be clear and consistently enforced. It doesn't bode well for the hotel when only the young guests are reprimanded.

Stayed: January 2014, travelled as a couple
1  Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at Cordis, Auckland by Langham Hospitality Group, responded to this reviewResponded 21 January 2014

Thank you for your feedback and we are pleased to hear that our staff were quick to address your issues. It’s always our aim to provide the best customer service we can. We have passed on your feedback about the poolside service to our Chuan Spa and food and beverage teams.
Kind regards
Darren Thurlow, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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