We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very Comfortable and Very Friendly” 4 of 5 bubbles
Review of The Langham, Auckland

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Langham, Auckland
Ranked #5 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Warrington, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Comfortable and Very Friendly”
4 of 5 bubbles Reviewed 19 February 2014

We stayed at the Langham twice on our recent trip to New Zealand. Over New Year when we arrived and for 2 nights at the end of our holiday. The first thing that stands out is the sincere friendliness of the staff. You feel that they are not just being helpful because they want a good tip, but because they really care. The Eight restaurant is excellent and a bit different, having the chefs prepare the food you have chosen exactly as you want it while you watch them doing it. One fly in the ointment on New Year - we were ripped off over a bottle of champagne from the bar. I complained about this in the satisfaction survey in the room before we left. When we came back 4 weeks later, we had been upgraded to a better room and there was a free bottle of champagne on ice in our room, plus a letter of apology. Sometimes it's not that a mistake is made, but how it's handled that marks the quality of a place.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 20 February 2014
Thank you for your feedback and it was our pleasure to rectify this error. We are glad to hear you enjoyed the room upgrade and complimentary champagne, and we shall hope to welcome you again soon.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,958 reviews from our community

Traveller rating
    2,387
    1,049
    364
    96
    62
See reviews for
447
1,966
232
884
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (614)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Scotland
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 19 February 2014 via mobile

Great location service and facilities. As a jet lag rest stop at the start of our vacation, The Langham came up trumps, the bed was very comfortable and the room was quiet. With a free shuttle downtown and back(it's a stiff pull otherwise) it made it easy to get to the key sights. Food and service were as good as you would expect for this class of hotel, I would definitely give it my recommendation.

Stayed February 2014, travelled as a couple
Helpful?
Thank Phill_Linlithgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

Stayed here for 2 nights in Feb at the start of our NZ holiday. We chose the Langham as we had stayed in the Langham in Melbourne last year and really enjoyed it. However, this time we were unable to get a Club level room, and perhaps that coloured our judgement a bit, but we just didn't think this was quite as good. For one thing the location isn't the best - about 20 mins walk downhill to the waterfront. They do have a shuttle bus but it only takes about 11 people and is every half hour.
The room was fine in terms of comfort but had no view, and was unremittingly beige and brown, with quite a low ceiling. A real contrast to the downstairs lobby which is beautiful with huge chandeliers.
We ate one night in the lobby bar (couldn't get into the restaurant as it was Valentine's Day!), and that was fine - Club sandwich and burger both very good. Breakfast was disappointing - NZ$ 28 for continental but we thought it was a limited choice of fruits and yoghurts for a 5 star hotel.
All in all, I'd look for somewhere else to stay if we returned to Auckland - a bit nearer the waterfront.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank VAH12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Waikato, New Zealand
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

I booked an Executive room for my partner and I for one night for a quick getaway to Auckland. On check-in I was presently surprised to find we had been upgraded to a Studio Suite for the night! Everything from the valet greeting by the porters to the luxurious decor throughout the hotel, pool area and our suite itself was to the highest standard. We were pleased to find our bathroom fully equipped with a full range of toiletries and our kitchen with a Nespresso machine.
The staff at The Langham were all exceptionally helpful, from the Concierge assisting with document printing, to the room service staff. The next morning we had breakfast at Eight and the staff were quick to clear plates and offer more coffee. The breakfast selection was fantastic, ranging from fresh fruit to full cooked breakfast which suited two very indecisive people!
I would definitely recommend The Langham to anyone looking for 5-class quality and look forward to staying at their on my next trip to Auckland.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jesse W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 February 2014 credit card Amex Cardmember Review

We stayed for six days after a cruise from Sydney. While we have been in Auckland before, we had not stayed in this hotel. The location is not as convenient as the Hyatt or the Hilton but their shuttle makes up for that. The staff is very interested in pleasing the customer - in all areas of the hotel. We enjoyed our stay and found the room to be very comfortable and roomy. We enjoyed the restaurant but the service was a little slow to meet our expectations - even though it is essentially a self service situation. the service in the executive lounge was much more attentive - as was the serv ice in the bar. Overall impression was of a very high class hotel with a very high level of service.

Stayed January 2014, travelled as a couple
Helpful?
Thank schusc66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
366 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 16 February 2014 via mobile

Frequent free shuttle service makes the Langham location very convenient -- 5 minutes from ferry building, tourist attractions, and businesses. The hotel itself is a 5-minute walk from Aukland University. The rooms are large and quiet, the staff exceptionally friendly and helpful, and the spa/pool is world class. An excellent base for your Aukland visit.

Stayed February 2014, travelled as a couple
Helpful?
Thank D N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed 16 February 2014

Another great stay at the Langham in Auckland - Staff always so friendly and helpful.

Great food, amazing breakfast with so much choice. Excellent quality. My customers from Hong Kong also enjoyed the hotel. It was there first visit to New Zealand and they where looked after by the hotel staff.

I always stay at the Langham hotel now as i find the personal servive amazing.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alastairkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.9 mi away
Sofitel Auckland Viaduct Harbour
0.6 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#3 of 68 in Auckland
4.5 of 5 bubbles 2,366 reviews
1.2 mi away
Hilton Auckland
Hilton Auckland
#6 of 68 in Auckland
4.5 of 5 bubbles 2,088 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Pullman Auckland
Pullman Auckland
#13 of 68 in Auckland
4.0 of 5 bubbles 2,134 reviews
0.4 mi away
Grand Millennium Auckland
0.7 mi away
CityLife Auckland
CityLife Auckland
#8 of 68 in Auckland
4.5 of 5 bubbles 1,172 reviews
Show Prices
Show Prices
Show Prices

Been to The Langham, Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Business Hotel in Auckland
#4 Family Hotel in Auckland
#4 Luxury Hotel in Auckland
#4 Green Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, TravelUp, Odigeo, Hotels.com and Agoda so you can book your The Langham, Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing