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“Grand Dame”
Review of Cordis, Auckland

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Cordis, Auckland
Ranked #5 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 25 February 2014

Across three decades, this beautiful hotel has shone. Refurbished rooms since its move to Langham keep the experience contemporary. A stunning foyer and one of the best hotel restaurants in the world, yes in the world (Eight) as it does breakfast and lunch equally as well. From the Porte cochere to the business centres, this is a first class hotel in a great location. See you again soon!

Stayed: February 2014, travelled on business
Thank J0hnnyG13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,801 - 2,807 of 4,560 reviews

Reviewed 24 February 2014

We loved the Langham, all except the lifts! The service was great and our room was great, nice and comfortable. When we travel we like to walk everywhere but the location of this hotel made it hard, as the walk back is very hilly, not very enjoyable. The lifts were another story, we would wait 10 minutes on average and one time we waited 30 minutes - by which we ended up going to the front desk and they ended up taking us up to our floor what i assume was the staff elevator. That said it was the Auckland NRL 9 weekend and the hotel was fully booked, and i think one lift was out of service as it never came down to the lobby.

  • Stayed: February 2014, travelled as a couple
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Thank Poppy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at Cordis, Auckland, responded to this reviewResponded 27 February 2014

Thank you for your comments and your positive feedback about the service and room. Our apologies that the lifts were slow that busy weekend, but we are pleased to hear that the staff were able to assist you. Should you stay with us again, please do ask at Concierge about taking our shuttle for the return journey. Our drivers are more than happy to collect guests from the downtown area.
Kind regards
Darren Thurlow, Hotel Manager

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Reviewed 24 February 2014

Stayed here for 2nights prior to our trip around New Zealand. After a long flight from the US, it was wonderful to be greeted so professionally and politely by all the reception staff. Booking in was dealt with quickly, even though we were a large party. The room was excellent, an executive I think. Very comfortable and well equipped. Meals especially breakfast, were top quality, brilliant choice, the only thing we could think of that wasn't available was grapefruit!! Looking forward to revisiting briefly next month.

Stayed: February 2014, travelled as a couple
Thank Francis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

We had booked for two nights in January. Left after one night. The Sealy bed was long past its replacement date. Felt like sleeping in a hammock. Staff where disinterested and lack of attention to detail and maintenance was apparent through all areas of hotel. Would never stay there again. Moved to the Sofitel Auckland Viaduct what a difference .The Langham is very over priced for what it delivers.

  • Stayed: January 2014, travelled as a couple
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2  Thank travelcritic2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

My wife and I spent 2 days prior to a cruise. Terrific property. Nice rooms, lovely lobby and very courteous staff. A little out of the way from the city center but still walkable. We walked to virtually all of the landmarks we wanted to see and it was an inexpensive taxi ride to cruise dock. Dining is average but several good restaurants nearby and concierge will make reservations.

Stayed: February 2014, travelled as a couple
Thank Phillip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

Stayed at the Langham at the start of our 6week holiday in New Zealand. Our travel agent told us it was the best hotel in Auckland but it did not live up to expectations. The lobby is beautiful and we had great expectations,but our room had no view,with paint peeling off the window sills,not exactly 5 star. As we had already booked our return visit 6 weeks later we hoped for a better impression,but not so. We arrived at 2.30 after a very long and tiresome journey,to be told our room was not ready.We were asked to wait in the bar and were given a complimentary drink and nibbles. At 5.15 after repeated requests we were allocated a room,when we opened the door we were met by another couple who had also been allocated the same room. Very embarrassing !!!
When we asked for the duty manager he apologised and blamed a computer fault and as for the long delay he said they were very busy in February ! We asked for some compensation and were eventually given a complementary dinner ( which incidentally was very good ) but the fiasco spoiled what had been a fantasic impression of New Zealand

Room Tip: Try to get a club level room
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  • Stayed: February 2014, travelled as a couple
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Thank Eileen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at Cordis, Auckland, responded to this reviewResponded 20 February 2014

Thank you for your feedback and our apologies for the delay and the issue with your room allocation. We realise our guests are often tired after long hours of travelling, and it is always our aim to provide rooms in a timely manner. We have recently been examining our check-in procedures and are currently putting in place plans to help improve this issue.
Kind regards
Darren Thurlow, Hotel Manager

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Reviewed 19 February 2014

This was our second visit to the Langham in one week and were again disappointed. Once again rooms were not ready for us despite arriving after 4 pm.

Having heard of the Langham's reputation we had been looking forward to our two stays here as part of our New Zealand 'holiday of a lifetime'. However, we were given the distinct impression that some other customers (aircrew) were more valued than ourselves.

One can forgive a problem if the management seem actually to care, but, from the deputy manager to concierge and reception clerk, no-one seemed prepared to go that extra distance to ensure customer satisfaction. That effort is mandatory in any hotel claiming to be 5*.

The Langham seems to need a total shakeup in management culture to reach a 21st century international standard of service.

Room Tip: Complain if not satisfied
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  • Stayed: February 2014, travelled as a couple
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1  Thank Hartley118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at Cordis, Auckland, responded to this reviewResponded 20 February 2014

Thank you for your comments and we would like to offer our sincere apologies for the delay you and your group experienced. We do understand how frustrating it is for you to be kept waiting for your room. This was unfortunately caused by the late check out of some groups in the hotel and the best efforts of our Housekeeping staff were inadequate to turn around rooms in time for your arrival. Knowing this was likely, as you know we set up a separate lounge with light food, beverages, beer and wine to try and make the wait as comfortable as was possible. We will be making every effort to ensure this does not happen again. Once again, our apologies for the delay.
Regards
Darren Thurlow, Hotel Manager

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Additional Information about Cordis, Auckland

Address: 83 Symonds Street | Auckland, Auckland Central, Auckland 1061, New Zealand (Formerly The Langham, Auckland)
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland Central
#4 Business Hotel in Auckland Central
#4 Luxury Hotel in Auckland Central
#4 Green Hotel in Auckland Central
#5 Romantic Hotel in Auckland Central
Price Range: £90 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cordis, Auckland 5*
Number of rooms: 411
Official Description (provided by the hotel):
Designed for guests who value heartfelt service and engaging experiences, Cordis Auckland is located in a lively uptown area, within walking distance of the city’s museum, galleries and shops. The 411 modern rooms and suites are meticulously tailored to your way of life. Thoughtful extras and stylish interiors reveal a genuine attention to detail, with the latest in connectivity including complimentary high-speed Internet (15MBps) and a free-to-use smartphone in every room with a built-in city guide. The contemporary Eight restaurant and sophisticated Lobby Lounge offer stylish places to dine and socialise, while peaceful Chuan Spa and a heated roof-top pool create the perfect urban retreat for guests to relax and unwind. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
Cordis, Auckland New Zealand

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