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“Outstanding”

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The Langham, Auckland
Ranked #5 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Hastings, New Zealand
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding”
Reviewed 8 April 2014

Attended a business meeting. The staff and hotel amenities were fantastic. The bed was so comfortable I didn't want to get up in the morning. The meals including breakfast were really tasty and top standard. Would love to stay there again and thoroughly recommend it to those wanting an upmarket hotel and services.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moys G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,056 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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buckinghamshire
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 April 2014

Booked this as had stayed @ Hilton Auckland last time visited NZ. Room was good size if not a little dated. Club lounge was pleasant enough with good wine selection and evening canapes. Breakfast was of a good standard. In terms of location, it's a 15 minute walk (downhill) to the CBD and Harbour, and I walked back most of the time, although did manage to catch a shuttle back on one occasion. I feel the location of the Hilton was better, but you get more for your $ at the Langham.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amit1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
125 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 April 2014 via mobile

Having booked elsewhere and had the worse possible service I called the Langham and spoke to the lovest Euginia and Isobel who saved the day. We promptly checked out of Skycity and checked into the Langham who provided us with exceptional service and even upgraded us. Our whole stay was stress free and all the staff polite,professional and wonderful. We would like to thank Isobel, Isabelle and eugina for their professionalism,outstanding service and kindness throughout our stay. It made a huge difference to our holiday . you are all a credit to the Latham.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank grace_villani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 10 April 2014
Thank you for your warm words and we are delighted to hear that our reservations team were able to provide you with such caring and professional service. We have passed on your feedback to the team, and we are proud to see our staff living out our mission to build great memories for our guests. We hope to welcome you again one day soon.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
241 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 6 April 2014 via mobile

The bus from the airport stops right outside this hotel, which is handy. Inside it's decorated to a high standard, with a quality, but pricey bar, and everything you'd expect in the rooms. Didn't try the restaurant, however, you're only a short walk from a wide choice of places to eat and the city centre.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank JONATHAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 April 2014

A regular visit to the Langham for girl's lunch and then a trip to the Chaun Spa. My happy place! The staff are fantastic and a special thanks to Benjamin yet again for his tasty cocktails. The Palm Court is our usual haunt and has been recently updated but as it was the weekend, the place was fully booked. Ann looked after us superbly in Eight restaurant instead. Thanks all again.

  • Stayed April 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank Huggy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 April 2014

We arrived at 6 am after an all night flight. The very accommodating young man at the front desk gave us access to showers, sauna, swimming pool and locker until our actual check-in time at 3 pm. We were actually in by 11 am. We love this type of service. The place is classy. The only reason I'm not giving it 5 stars is because of the prices in the restaurants. $99. for a buffet!? Really? You can walk around the corner and have downtown access to everything including Starbucks and all the waterfront has to offer. They have a shuttle every half hour that's free and will take you right to the wharf. Thumbs up to the drivers and Miss Lee at the concierge desk. All did a fine job.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank padredecasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark-on-Trent, United Kingdom
Level Contributor
224 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 4 April 2014

Service from reception, concierge and guest relations was outstanding from our arrival to our departure. Room most comfortable and lacking for nothing.
However, the dinner choice is limited. The main restaurant is a seven-station, cook-whilst-you-wait theme with one price for all that you can eat. This limits you to a choice between flash cooking (meats or fish for example) or pre-prepared food such as curries on the Indian counter. What they do is good quality but if you don’t want that or that much then the a la carte choice is very restricted. There is limited, simple fare of burgers and the like in the Irish themed pub other than on a Sunday when it closes. There used to be a full-service restaurant called Barolo but that has closed and there is no replacement.
Breakfast is sound but could be more innovative and individual.
So, in summary a good hotel with great front desk staff and good rooms, let down by limited dining options.
Note the location is a long walk up a steep hill from the rejuvenated waterfront in Auckland. The hotel runs a shuttle bus there and back. The driver at weekends is wonderfully helpful - a gem.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aitku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 10 April 2014
Thank you for your positive feedback about our service and staff – we are pleased to hear that you enjoyed your stay with us. With regard to dining options, we have recently launched our new Palm Court lobby bar and restaurant (formerly The Winery). It now provides both breakfast and an evening a la carte service for diners who prefer a more sophisticated setting and personalised service. Breakfast is available from 7am until 10am and an evening a la carte menu from 5.30pm – 10.30pm. Evening meals include a selection of innovative small plates and mains, designed by our Executive Chef Volker Marecek. We hope that next time you join us, you will be able to enjoy the new range of dining options at Palm Court.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Business Hotel in Auckland
#4 Luxury Hotel in Auckland
#4 Family Hotel in Auckland
#4 Green Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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