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“Great hotel..just a couple of annoying small details.”

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The Langham, Auckland
Ranked #5 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great hotel..just a couple of annoying small details.”
Reviewed 23 April 2014

I have stayed at the Langham a number of times when in Auckland and usually stay in a Park Suite. On this last visit it was still a great place to stay but little things annoyed me. The Nespresso coffee machine was not topped up with coffee pods nor was the milk replaced. There is also a card that can be placed on the bed to say you can just keep the same bedding. I did used this but found they made the bed with fresh bedding anyway, same with the towels. Just thought that was a bit wasteful. I know, first world problems...On the upside the service in the Palm court was great, as was the " Tiffin" which has replaced the previous High Tea..well worth having that for a treat. Also the beds are amazing having slept for 12 hours on the first night ..I never sleep that long so woke feeling refreshed. I would still stay here again as my first choice of hotel in Auckland.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Marc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 30 April 2014
Thank you for your positive feedback and we are glad to hear that you enjoyed Palm Court and the new Tiffin menu. There are some very delicious tea time treats, and the new breakfast and dinner menus area also proving popular. Our apologies for the housekeeping issues you experienced with your room - this was not up to our usual standard. We have passed on your feedback to our team and will be addressing these issues. We look forward to seeing you again next time you visit Auckland.
All the best
Darren Thurlow, Hotel Manager
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4,056 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (616)
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English first
Chesterfield, Virginia
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 April 2014

This is a lovely property; however, our check-in left something to be desired. We were sent to an auxiliary lobby and treated like the poor relatives. We had to store our luggage as we came in prior to check-in, and the rooms (we had two) were not ready. Once we got into the hotel, our stay improved. There is a free downtown shuttle service which made getting to the harbor easy. Breakfast, expensive in hotel and NZ in general, was not included in our pricey room. The rooms were well appointed and quiet for sleeping. For the price, I probably will look elsewhere next time as I found the personnel to be less than friendly and only one person in the concierge desk to be helpful.

Room Tip: We liked the classic king; also if you know you are definitely going, then I would book as far in ad...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 30 April 2014
Thank you for your feedback about your stay. We sincerely want every guest to feel welcome and special, and we do apologise that this was not your experience. We have shared your comments with our Concierge and front office team and can reassure you that we are actively encouraging our staff to build great memories for every guest who stays with us.
Kind regards
Darren Thurlow, Hotel Manager
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Melbourne, Australia
1 review
Reviewed 21 April 2014

I had a fantastic stay at the Langham, great rooms and extremely quiet. The location is great and so close to the heart of Auckland. Breakfast was excellent and the service also great. Highly recommend

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkennedy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
Reviewed 21 April 2014

My husband & I stayed at the Langham, Auckland for one night and had the best time, great service and the bed was awesome so comfortable! We wandered down to the Viaduct, in the fabulous Auckland sunshine! It was a weekend to rememer and we will certainly go back for a weekend stay again soon - great value for money!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liz_mcilvenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

Not coming back here again i stayed for a couple of times 1st experience was okay reception looked very busy and not organised finally after having to wait 20mins I finally got checked in . Returned because we had a conference at the langham and other hotels were fully booked already within the area , hoping this wouldn't happen again shocking it took almost a hour !! Very very poor service . Room was immaculate nice and clean waiting for breakfast was even worse , received the wrong coffee after having to wait 45mins . Definitely not returning !

  • Stayed March 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beautee_ozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 23 April 2014
Thank you for your comments and our sincere apologies for the delays you experienced at check-in. The hotel can be very busy at times but it is still our aim to provide timely and efficient service for all our guests, and we do apologise that we did not live up to our usual high standards of service. We have referred your feedback to our front office and restaurant team members.
Kind regards
Darren Thurlow, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2014

Normally when I see the Langham hotel brand I am excited as it represents a boutique five star standard unfortunately I did not have this experience when travelling for a conference.
The check-in was extremely unorganised and took over an hour, once in our room it was a small uninspiring standard hotel room, it was immaculate and the beds were extremely comfortable.
Breakfast was very good the main complaint is that it took between 30-40 mins to get a coffee and often the orders were mixed up.
The location is up from the waterfront so it felt we were not in the right location.

Room Tip: If you choose a twin room expect to sleep next to your travelling companion with about 30cms between...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelchatter77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taupo, New Zealand
Level Contributor
54 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 April 2014

The LANGHAM certainly knows how to treat people. The old saying about going the extra mile does not apply as all the staff seem to have been trained to go an EXTRA 10 MILES AND MORE. We have over the years tried nearly all of the so called "FIVE STARS " in Auckland and I would never ever return to some of them ITS A NO BRAINER The LANGHAM WINS HANDS DOWN IN EVERY RESPECT. We've just come back home & we're off back up again on the 2nd of May. THATS HOW GOOD IT IS !!!!! THANKS LANGHAM FOR EVERYTHING. RUSSELL & MORAIG BRIERLEY, TAUPO.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank russell b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 23 April 2014
Thank you Russell and Moraig for your warm words. It’s always a pleasure to welcome back our regular guests and we are delighted that we are able to make your visits to Auckland so special. We shall look forward to welcoming you again in May.
All the best
Darren Thurlow, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Green Hotel in Auckland
#4 Luxury Hotel in Auckland
#4 Family Hotel in Auckland
#4 Business Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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