We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Always choose The Langham”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Langham, Auckland
Ranked #5 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Hamilton, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Always choose The Langham”
5 of 5 bubbles Reviewed 4 August 2014

I always stay here. The staff are professional and courteous, the breakfast spread is the best I have seen anywhere in the world and the beds are divinely comfy. I would recommend this hotel to any of my friends

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisamariewNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,068 reviews from our community

Traveller rating
    2,458
    1,072
    377
    98
    63
See reviews for
462
2,022
238
907
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (616)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wellington, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

...and I've lived here for nearly 15 years.

Central enough to get to the city and waterfront, a stone's throw from K Road, and just across from the universities.

Well decorated, excellent staff, quality food and drink.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DurtyDriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 4 August 2014

We have been staying at the Sheraton and now The Langham for 20 years. There are still staff at the hotel from those early days and it always special to catch up.
The customer service is faultless and every effort is made to make our stay memorable and enjoyable.
The staff is the single most important aspect at The Langham, and congratulations are due to them for the exceptionally high standards they deliver in such a personable manner.
The rooms are welcoming and comfortable, the restaurants are excellent, décor is superb, and we feel very much at home when we visit.
We look forward to our next visit and hope it can be longer.
Julie and Ray Cooper

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julie_acooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 8 August 2014
Thank you Julie and Ray Cooper for your warm words – it is always special for us too, to welcome back our long-standing guests and know that we are providing them with a home away from home! We shall look forward to your next visit as well.
All the best
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

I received the gift of a Chaun Spa experience and was excited to use it and have a day of pampering. However, upon arrival at The Langham hotel on 26.07.14, where I had never been before, I firstly went to 'Concierge' to find out where the spa was located. I wasn't even allowed finish my sentence before a woman pointed towards reception. Not to be put off by the unprofessionalism of one person, I then went to reception where another woman kindly offered to call someone from the spa to come down and escort me up. Appreciating this touch, she was then interrupted by a (lacking in people skills) man, who said to me "it's on the second floor" and waited for me to go, as I was clearly wasting his valuable time. Why he found the need to stop this woman from doing a good job I have no idea. So having no clue as to where the elevators were located I was left to stumble off myself,gobsmacked at the "5 star service" recieved to find my own way, which is quite a trek from reception as I discovered.
I must say though, that from the moment I arrived in the Chaun Spa itself, everything was fantastic. The women at reception couldn't have been more helpful and kind and my therapist Colly was amazing, professional and friendly -a stark contrast to The Langham concierge and reception staff. I would highly recommend the spa to anyone looking to treat themselves or someone special. I was given the Chaun Body Elements package which I would definitely recommend - a full body massage and facial catered to you. Also worth mentioning is the facilties including heated swimming pool and jacuzzi and the tri-bathing ritual to begin is a must. Everything was clean and a lovely touch was to include some complimentary refreshments following my package. I also never once felt rushed as you can sometimes in spas. I left there walking on air and completely relaxed - thankfully helping me to forget about the below standard customer service skills delivered by the Langham reception staff.My advice go to the Chaun Spa but avoid The Langham reception.

  • Stayed July 2014, travelled solo
    • Cleanliness
    • Service
Helpful?
Thank GemmaDilemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 8 August 2014
Thank you for your comments and we have passed on our feedback to our front office team. It is definitely our intention that every guest should enjoy personal attention and experience the best possible customer service, so our apologies that this was not the case. We are very pleased to hear that you enjoyed your Chuan Spa experience and were able to feel relaxed and unrushed. It’s definitely a special place and we hope you can visit again.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Although I live in Auckland, I like to indulge in a night at the langham from time to time. The beds/bedding here give you the most perfect nights sleep and the spa with the roof top swimming pool is a great feature. The staff are very well versed in etiquette but the bar in the hotel lobby lacks atmosphere and is a bit stuffy. It's great for a night away where you can lock yourself in with your partner, order room service and feel totally indulged. They have an amazing restaurant as part of the hotel too

  • Stayed January 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank RichGoesRoaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 29 July 2014 via mobile

We were shouted a night at the hotel recently and it wasnt a pleasant experience. We got a bottle of bubbles with the package but no glasses. After waiting for them for 45 minutes we gave up. The receptionist who checked us in was brilliant but the bar staff was apalling. We had to wait 10 minutes before they acknowledged us (chatting amongst themselves was more important) and then had to wait to be served. Repeat drinks wasn't happening so we walked out. The breakfast buffet was average and the staff who checked our room number was inefficient. She said our names were not on the sheet after we were told the previous day that it was included and made us wait for 10 minutes to sort it out.
It was the night before our wedding and supposed to be a treat but it turned out to be a huge disappointment.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Neildsousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlakl, General Manager at The Langham, Auckland, responded to this review, 30 July 2014
Thank you for your comments and we sincerely apologise that the service you received on your special evening was not up to our usual high standard. We take our customer feedback seriously and we would like to reassure you that we will be following this up with you directly.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
95 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Enjoyed coming back to the Langham for another visit - as usual the room was clean, very comfortable and quiet. It's nice to get the platter of fresh fruit on arrival (a benefit of belonging to the Langhams 1865 loyalty program). Dinned in the Palm Court restaurant for lunch - fabulous meal and surprisingly good value.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kiwi124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
1.0 mi away
Sofitel Auckland Viaduct Harbour
0.6 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 66 in Auckland
4.5 of 5 bubbles 2,410 reviews
1.2 mi away
Hilton Auckland
Hilton Auckland
#7 of 66 in Auckland
4.5 of 5 bubbles 2,155 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Pullman Auckland
Pullman Auckland
#13 of 66 in Auckland
4.0 of 5 bubbles 2,194 reviews
0.4 mi away
Grand Millennium Auckland
0.8 mi away
Hotel DeBrett
Hotel DeBrett
#1 of 66 in Auckland
4.5 of 5 bubbles 1,151 reviews
Show Prices
Show Prices
Show Prices

Been to The Langham, Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Luxury Hotel in Auckland
#4 Family Hotel in Auckland
#4 Green Hotel in Auckland
#4 Business Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Agoda, Hotels.com, TravelUp, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Langham, Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing