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“The staff make this hotel”

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The Langham, Auckland
Ranked #6 of 65 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 5 August 2009

The staff really are a credit to this hotel. Have not been to that many hotels that have the calibre of staff this hotel has. Check-in was a breeze. Stayed in a Club room. Room was comfortable. Langham has a theme of pink and everything is boxed up (including amenties like writing paper and toothbursh). Really enjoyed the lounge facilities. There was even a dessert buffet at night! The breakfast was excellent for a club lounge. I was expecting the cold style breakfast but they had bacon and eggs as well as pancakes and french toast. Large varierty considering the size of lounge. Very traditional hotel but quite modern in some areas. The limo ride from hotel to airport is a hybrid Lexus. Very nice transfer. Would go back to this hotel any day!

  • Stayed: July 2009, travelled with friends
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1  Thank rc33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,120 - 4,126 of 4,372 reviews

Reviewed 5 August 2009

Stayed here on our return (after a few nights at the Stamford Plaza) to AKL. While the Langham is NOT in the best location, the shuttle to downtown is excellent and easy and the driver very helpful

The checkin experienece was fantastic. I've stayed in many properties worldwide and this was possibly the best checkin I've experienced. (it didn't hurt that they upgraded us either) The gentleman was polite but clear and gave plenty of info - things that I wouldn't have thought to ask until in the room.
The room, while not my style( a bit old worldy) was clean and tidy and we loved that it was possible to open the windows. The bathroom was a little boxy but the ammenities provided were excellent and replenished in full each day.
We dared try the Saturday night seafood buffett. It was outrageously busy and the table packed tightly together. My partner became quite ill in the middle of dinner ( no reflection on the food) and left me sitting alone for quite some time. The staff were very understanding when I had to chase him down to be able to get our room key - they weren't concerned when I left without paying and were very helpful with the sick man. When I returned to pay they had gathered our things to make for a quick getaway.

All in all, a great stay. A little luxury in an otherwise lacking Auckland.

  • Stayed: June 2009, travelled as a couple
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Thank ShellsO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2009

We stayed at the Langham Auckland for two nights recently at the end of our NZ trip. We are a family of four with six year old twins and we had interconnecting rooms. Staff were very good and the spa is absolutely amazing. Best massage that i have had in a long time and lovely new facilities. Loved the toiletries (all nice and girly and pink!) - this is a real old style glamour hotel. Only thing lacking was no children's facilities at all (some restaurant menu items would be good) but staff were very accommodating and made a meal each to order. Location isn't too exciting but well worth trip to Auckland museum which is great.

  • Stayed: July 2009, travelled with family
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1  Thank CedarCreekQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2009

We booked the Langam through Wotif as we had to go to Auckland to collect our new car. We turned up in my very old Honda, and the valets treated us like dirt, while falling over themselves to help a woman get out of a BMW.
The room was adequate - nothing special, and we had to wait at reception the next day to check out for over 45 minutes.
For a 5 star hotel, you expect better treatment. Guess you have to be a 5 star guest to get that.
If you are spending that amount of money, then stay somewhere else where the service matches the rating.
Only positive - they have a desert buffet. Just for deserts. Say no more.

  • Stayed: February 2009, travelled as a couple
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Thank Poppitt9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2009

My spouse and I stayed at the Langham for two nights on our way into and one night on our way out of New Zealand traveling with our 2 adult children, son-in-law and daughter's boyfriend. My daughter and son-in-law are in the Peace Corps, so we had a reunion trip to give them a real vacation. This hotel was pampering, comfortable, was a great location and the price was affordable with great value for what we were seeking. The internet access was great, the hot tub/pool/spa location was used all three days and the free shuttle to downtown was very convenient. We loved the place so much with our first two nights, we booked our last night in New Zealand two weeks later for our parting night. The buffet breakfast was great, but a bit pricey. The rooms were well cared for and the extra treats, turndown service, etc were greatly appreciated. We loved the cozy robes and slippers and extra supplies. Thanks for a great stay.

  • Stayed: May 2009, travelled with family
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1  Thank Rhodes72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2009

We absolutely loved the Langham. Very traditional old fashioned glamour and the rooms were great. Massive beds with fab linen, nice bathrooms and comfy furniture! We stopped on two seperate occasions, once getting the basic room and the second time paying more. Definitely worth it to pay for the best you can. When booked in dollars it's very reasonably priced anyway.
The swimming pool is outdoors and lovely.
Would definitely recommend the afternoon tea if you get chance!
Overall a lovely hotel! (Beware on a steep slope towards the town centre)

  • Stayed: February 2009, travelled as a couple
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1  Thank ally_walk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2009

this hotel offers luxury! if you are looking for somewhere special to stay this is it. it has beautiful rooms, the best service (our butler was amazing) and all the nice touches. we stayed in a suite, which is an expensive room, more than id like to say but the service is worthwhile. we arrived and were delivered fresh fruit and turkish delight. we enjoyed the huge room with huge seperate lounge are. the bathroom was abit small in comparison but makes sense in an old fashioned hotel like this. the club area is amazing, u basically can eat all day and never need to buy a thing or leave the hotel. the pool and spa area is very good also. highly recommended. beautiful stay. if you stay anywhere in auckland make it here or the westin they are the two best!

  • Stayed: February 2009, travelled as a couple
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Thank booaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Langham, Auckland

Address: 83 Symonds Street | Auckland, Auckland Central, Auckland 1061, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland Central
#4 Business Hotel in Auckland Central
#4 Family Hotel in Auckland Central
#4 Green Hotel in Auckland Central
#5 Romantic Hotel in Auckland Central
#5 Luxury Hotel in Auckland Central
Price Range: £104 - £333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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