Note, I stayed here for a lengthy period of time in 2009....this review is well overdue!
My stay went from one farce to another. It started with everything in the apartment being sticky to touch. Hardly any cutlery was to be found, with a non working kettle and a black pot to cook with. The bathroom was leaking and the phone didn't work....not even to call reception. When temporarily moved to another room, which was not much better, 2 strange men walked into the apartment at 4am. They had been given a key to the same apartment!!!! Luckily they left as soon as they realised, but it could have been a tragic outcome.
I spoke to the manager who did not apologise and said it had been a computer glitch. And when she was asked to touch the sticky surfaces she admitted it wasn't up to scratch but suggested I was being a little precious. She promised to have it cleaned but when I returned to the apartment at the end of the day, only those surfaces I pointed out had been cleaned, nothing else.
She also promised the phone would be working within a few days as would the internet services. The phone still didn't work when I left....6 months later! I had to ask for the internet to be fixed about 5 times before they finally got another resident who was good with computers to sort it out. Is this Fawlty Towers? And when I complained, I was told if I didn't like it I could leave.
The only saving grace was 2 of the reception staff who were absolutely fantastic, together with the fact that the location was exactly what I needed, was the only reason I continued to stay there for the time I did. I would never ever go back again.
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- Also Known As:
- Metropolis Hotel Auckland Central
- Ascott Hotel Auckland
- Metropolis Auckland, New Zealand