we have been putting our guests in this hotel for 5 years and its been great however there are now some changes. ascott have pulled out of running this hotel and its now serviced apartments run by a 3rd party
we arrived at the hotel and no one was on reception, after 5 minutes someone appeared and they lost our reservation. after waiting in the lobby for 20 minutes we didnt see one single person come in or out of the hotel. then the lady sent us out of the hotel to another business around the corner to check in as their hotel bookings are now handled by another company. when we got there 2 people were having lunch behind the counter and couldnt speak english. finally someone appeared and checked us into our room.
then we got to the room and were told that the phones and internet in the rooms would not allow us to make or receive calls.
we had to conduct our hotel business from our cellphone.
the rooms are great so no problem there, thats why the hotel is ranked so high it is a great place however the service is terrible.
the restaurant and bar is no longer open at all so you cant eat or drink in the hotel.
the next day we stood at reception to check out and there was a sign saying back in 15 minutes, we waited then when the staff came back we were told to go to the other business around the corner to check out. once we checked out we came back to get our luggage and decided to check email on our laptop. we were asked if we were using the hotels bandwidth by a security guard.
all in all a very strange experience. i run an entertainment business here in auckland and for years i have put singers, bands, djs, etc in this hotel and have made over 150 bookings here. this will be the last time i put anyone here. imagine the lead singer of a famous band who has just gotten off a long flight being asked to check in around the corner in wait 30 minutes to get into his room.. embarrassing :(
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- Also Known As:
- Metropolis Hotel Auckland Central
- Ascott Hotel Auckland
- Metropolis Auckland, New Zealand