We stayed at the Ascott for a total of 4 nights in mid-April (1 night at beginning of trip and 3 at end). We paid $179 for the 1st night and $159 for the 3 the following week for a Studio Executive Residence. Thought these were excellent prices compared to other hotels and the room was very nice.
The room itself is actually 2 rooms plus a small kitchenette area by the hall door. In the kitchen, there is a small stackable washer and dryer (free soap provided), sink, microwave, cooktop, dishwasher drawer, and medium size refrigerator. They also provide dishes and an electric tea kettle. The bathroom is fairly large w/ separate tub and shower. There was only 1 sink but plenty of storage room. They provided nice bath amenities.
The living area is next. It had a dining table w/ 2 chairs, TV in armoire, couch, chair (very uncomfortable – back was too high and no arms), coffee table and lamp table w/ small stereo/CD player. Nice contemporary furnishings. The bedroom is closest to the window/balcony. There are sliding doors to close from the living to bedroom. However, they are only frosted glass not solid, so light shines from the living room onto the bed (if 1 person is trying to sleep while the other reads, etc.). The bedroom was also nicely furnished. Large closets w/ safe and ironing board plus small makeup area w/ ottoman (no mirror). TV in the bedroom too (think there was a CD player in the clock, but don’t remember). Plenty of storage space. The bed was very low to the ground, but very comfy w/ plenty of pillows.
The indoor pool is beautiful. There is a hot tub w/ amazing view of the Sky Tower. We went about 10PM one night and it was really lovely to sit in the hot tub and admire the view. There is a sauna and decent gym too. The access to this area is controlled by your room key card (no need for a separate key). The elevator is also controlled by your room key card.
The breakfast buffet was overpriced at $28 per person. The food was decent, but not enough variety to justify that price. The bar was only open 2 or 3 nights/week and closed at 10:00PM (couldn’t believe that one!). Beautiful marble lobby – really, really beautiful.
The service was hot and cold. When we 1st checked in (at 8AM after a 13hr flight), we were immediately offered our rooms w/ no extra fee. Excellent. I tried to nap around 3 that afternoon so I could be rested for our evening activities, but there was DJ setting up for a party on a nearby roof and he was playing his tunes very, very loudly. I couldn’t sleep even w/ the windows shut and earplugs in! I called the front desk to inquire if they knew anything about it. They said they’d check into it, but in any case, they did not have another room available. We went out that night and came back after midnight. Party was still going on. Called the front desk and they told me that it usually goes on until 2 or 3 in the morning (guess it’s a common problem there). However, they immediately told me that they had another room for me. We packed up very quickly. They sent up a valet to give us the new key (but he didn’t bring a cart so we had to drag our own luggage to the other room). So they get a C for telling me that there was no other room when I called early in the day. But an A for finding one late at night. I would have much preferred switching rooms in the afternoon instead of so late at night after the long flight and long day/night out.
So beware. Some of the rooms face High Street which is noisy. The rooms facing the park are so much quieter. We did have a slightly better harbor view from the 1st room (could still see the harbor area in room #2) but I prefer a decent night sleep over a good view. When we checked out, I told them I had another reservation for the following week. They checked it and assured me that they would put me on the same side of the hotel again so we wouldn’t have the same problem. We had a great room for the 2nd part of our stay. Another A+.
When we checked in the 2nd time, I noticed that several light bulbs were burned out, we were missing some towels and didn’t have a bathrobe. I called housekeeping. An hour later I was still waiting so I called again. They apologized and this time 2 guys came up w/in 15 minutes w/ everything we needed and they replaced the bulbs.
The hotel is well located and w/in walking distance to the Sky Tower and Queen Street. We also walked to the Hertz dealer on Victoria St to pick up (and then return) our rental car. It was maybe 10-15 minute walk. But we were able to check out the area on our way too. We also walked to the Viaduct and Ferry terminal. No major hills (like the Hyatt). I would definitely stay here again despite the mixed level of service.
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- Also Known As:
- Metropolis Hotel Auckland Central
- Ascott Hotel Auckland
- Metropolis Auckland, New Zealand