We tried to find accomodation from away from the notorious noisy water front of Auckland viaduct basin, (cars race up and down on weekends and pub goers sound like they're not in love with each other after mid night) and finally chose these apartments which are set back in the city .
We stayed with 2 small children and wanted self catering with some style. It seems these apartments are badly in need of refurbishment, particularly the furniture and cabinets which were damaged and stains on the carpets and chairs. I wouldn't normally be bothered about this but at +$400 per night it's a bit strong.
These comments apply to multiple rooms we stayed in as we had to be moved after the first week from rooms adjacent to the local night club district which was far too noisy to rooms overlooking the park at the back which were much quieter.
The bathrooms are nice and well maintained but unfortunately the double beds are really terrible with very soft and spongy mattresses which left me with back pain. After questioning the staff about getting a firmer bed we were provided with a "bed board" plank of wood to insert between base and mattress. Not really 5* solution for these prices !!
The kitchens were mostly well equiped but amazingly enough there are no egg cups or potatoe peelers provided !
With young kids who want boiled eggs for breaky I ask the staff
for the said items where upon someone was duely dispatced to
buy some. On arrival to the door I was asked to sign a "bond" of $60 for 4 egg cups which would be released on safe return.
For an establishment reputed to be one of Aucklands finest I'm rather "gob smacked" to be faced with these kind of details.
On the plus side the staff tried hard to rectify the faults and were polite and courteous. However I don't like being put in the position of being charged a lot of loney for a product that doesn't
match the price asked.
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- Also Known As:
- Metropolis Hotel Auckland Central
- Ascott Hotel Auckland
- Metropolis Auckland, New Zealand